Sending Japanese to Hotmail/Outlook Express users

We have having trouble sending Japanese in ISO-2022-JP to Hotmail/Outlook Express users in Japan. I've already hard set the Japanese encoding for Mail.app to send in ISO-2022 (using Tom G's Terminal fix!). But for some reason, those in Japan using Hotmail accounts through Outlook Express get mojibake (gibberish characters). I'm sure the issue is on their end, but does anyone know what advice we can give them?

Sending machine is a G5 running OS 10.4 through Mail.app.
Receiving machines are likely all Windows.

Thanks!

Mac OS X (10.4.3)

Posted on Jan 6, 2006 6:58 AM

Reply
4 replies

Apr 3, 2006 10:40 AM in response to CarlyJB

I'm having the same problem.

Darn depressing that you've apparently been waiting almost three months without an answer.

The Tom G Terminal fix is no longer available for viewing but Apple has posted its own fix:

http://docs.info.apple.com/article.html?artnum=301986

I have followed the above instructions and no longer have problems sending mail to the Japanese friend with whom I first encountered the problem but now I am having problems sending stuff to other Japanese folks, some biz related.

I find it hard to believe that Tiger/Mail isn't ready for prime time here.

John (of Edina) in Kyoto

Apr 3, 2006 11:36 AM in response to Mcfugu

Darn depressing that you've apparently been waiting
almost three months without an answer.


Maybe his problem went away. In any case, the lack of an answer probably just means no other user had the problem. (Apple does not provide answers here.)

The Tom G Terminal fix is no longer available for
viewing but Apple has posted its own fix:

http://docs.info.apple.com/article.html?artnum=301986


The original note is now here:

http://discussions.apple.com/thread.jspa?threadID=121808&tstart=60


now I
am having problems sending stuff to other Japanese
folks, some biz related.


What exactly? Put me on as addressee of such a message and I will have a look.

Apr 4, 2006 9:27 AM in response to Tom Gewecke

Thanks for your attention Tom.

I'm trying the following fix. I haven't had a chance to check if it works.

If I have another problem, I will send a copy of the email to you.

***

Klas Ahlin

Posts: 5
Registered: May 19, 2005
RE: Mail to Outlook users garbles International characters
Posted: May 27, 2005 2:56 PM in response to: Klas Ahlin

After additional testing the conclusion is that Mail MUST be forced to use same (UTF-8) encoding for both plain text and HTML sections in a mail. If this is true Outlook users will read International characters correctly in mail composed by Tiger Mail 2.0(.1).

This is done by first closing Mail app, open Terminal and then type:

defaults write com.apple.mail NSPreferredMailCharset "UTF-8"

Then fire up Mail and in Preferences -> Composing choose "Rich text" and "Use the same format as the original message".

All mails now composed with mixed content of rich text, graphics, attachments and International characters will be properly presented for Windows Outlook/OE users. Now all MIME sections will have UTF-8 as encoding.

eMac Mac OS X (10.4.5) mail 2.0.7

Apr 4, 2006 9:34 AM in response to Mcfugu

I'm trying the following fix. I haven't had a chance
to check if it works.

If I have another problem, I will send a copy of the
email to you.


Thanks! The fix you mention is what later became this note:

http://homepage.mac.com/thgewecke/woutlook.html

Of course it is exactly the opposite of this other fix:

http://discussions.apple.com/thread.jspa?threadID=121808&tstart=60

It will be interesting to see how the experiment turns out.

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Sending Japanese to Hotmail/Outlook Express users

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