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iPhone 4 Home Button not working properly

Hi all,


My iPhone home button (round button at the bottom) has started "not responding correctly." Sometimes when I press the button it works as it should, but other times it takes at least 10 clicks before anything happens. I can hear the clicking sound that the button physically makes so I can't imagine that it's hardware related - but it sometimes doesn't want to do anything.

After searching Google and the forums it seems to be pointing towards a software issue? I upgraded the phone to the latest software 4.3 around 3 weeks ago.


Modern Firmware - 01.10.01


Any advice is much appreciated,

mrdanang

iPhone 4, iOS 4.3

Posted on Apr 27, 2011 1:34 AM

Reply
542 replies

Jul 18, 2011 7:09 AM in response to mrdanang

As I posted earlier, my home button was working intermittenly. I finally went to the Genius Bar and they replaced my phone with very little question. They said its just regular wear and tear - hardware issue, not software issue. With my replacement phone, the home button actually clicks again, which I hadn't felt on my last one in a while. I was able to go just a few days before my 1 year warranty expired, so I doubt I would have gotten the same service had I gone out of warranty.

Jul 26, 2011 10:25 PM in response to mrdanang

Yet another one bites the dust!! bought my new IP4 yesterday only to realise that the home key is faulty - same issue as most others are reporting- have to press it (intermittently) 3 or 4 times before it engages.

the store where i purchased it will not swap it so i have to make an appointment with the apple store in the city to take it in. They have said they will replace it because i purchased it and reported it faulty within 24 hours.

Fingers crossed Apple will give me an explanation - as surely by now they know what the issue is!!!

TBC....

Jul 31, 2011 1:48 PM in response to mrdanang

I have the same problem: non-damaged iPhone 4, and have undergone all the restores, resets, etc. This problem is very annoying for users who rely on multi-tasking since it does not offer the task bar at the bottom of the screen, requiring leaving the current application. This is especially true for changing orientation lock or itunes next song selection.


Apple, please help!

Aug 2, 2011 8:16 PM in response to mrdanang

The solution is simple. Although I take no responsibility if you break something



Simply clean the power connector with a toothpick or a plastic floss pic


I have done this with 3 phones where the home button has stopped working...


Your phone should be OFF when cleaning the connector


There is some piece of lint or dirt shorting a connection...


Weird but it works.

Aug 3, 2011 11:02 AM in response to mrdanang

I am having the same issue now that the warranty has expired 😟

It's really bad today; I can't even do a quick reset and I've banged the phone on the back and that helped me get out of the app I was in.

I too have noticed you don't have the problem when it's plugged in; I had it charging earlier and the home key worked fine. So, I turned my phone off, and I got a can of air (you can purchase in the office supply section of your local store), and I sprayed it inside the connection area to get all the dirt and dust out. Seems to be working ok so far...

Hopefully this will help everyone else that is having the same issue with the home key not working. Hopefully the next iPhone will have a home key redesign 🙂

Aug 5, 2011 3:11 PM in response to applegrant

Thanks, AppleGrant! My button was getting intermittent and I couldn't remember how long the 4 had been out (bought mine launch day). Of course, warranty expired. Looking up how to replace it on iFixit showed a 30+ step process nearly guaranteed to ensure my phone would never work again if I tried it. (Tiny ribbon cables and I have a checkered history.)


So I pop up here to see what Apple charges for a repair, read your message, gently slap the back of my iPhone 4, and the button's now working fine again!


Just curious, though: Does anyone know what Apple does charge to fix this out-of-warranty?

Aug 6, 2011 11:34 AM in response to mrdanang

I've been having this button problem for some time (2-3 mos) with my iPhone 4. I upgraded the iOS, shut down all the apps, restarted the phone daily and nothing seemed to work. Last week my Safari app acted up and wouldn't start, it would open and then crash and close down after 2 seconds. I went into safari settings and cleared out the cache, cookies and history and restarted the unit. This fixed the Safari issue, but more importantly this clearing process also appears to have fixed the button problem! The iPhone is operating much faster now and the button works without a glitch. Obviously some sort of memory issue here with safari that brings down the entire iOS and the button. For those of you that have the button problem try clearing out safari and see if this works for your unit.

iPhone 4 Home Button not working properly

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