mrdanang

Q: iPhone 4 Home Button not working properly

Hi all,

 

My iPhone home button (round button at the bottom) has started "not responding correctly." Sometimes when I press the button it works as it should, but other times it takes at least 10 clicks before anything happens. I can hear the clicking sound that the button physically makes so I can't imagine that it's hardware related - but it sometimes doesn't want to do anything.


After searching Google and the forums it seems to be pointing towards a software issue? I upgraded the phone to the latest software 4.3 around 3 weeks ago.

 

Modern Firmware - 01.10.01

 

Any advice is much appreciated,

mrdanang

iPhone 4, iOS 4.3

Posted on Apr 27, 2011 1:34 AM

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Q: iPhone 4 Home Button not working properly

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  • by abhishek.jha3318,

    abhishek.jha3318 abhishek.jha3318 Dec 28, 2011 10:59 PM in response to mrdanang
    Level 1 (0 points)
    Dec 28, 2011 10:59 PM in response to mrdanang

    I am facing the same issue with my iPhone 4 Home Button. Sometimes i just have to leave it aside or to press the home button 15-20 times to get that in a normal state.

    I really dont know how to get that resolved..Sometimes I think i did a biggest mistake replacing my BlackBerry with iPhone.

  • by Caesar113,

    Caesar113 Caesar113 Dec 29, 2011 8:10 AM in response to abhishek.jha3318
    Level 1 (45 points)
    Dec 29, 2011 8:10 AM in response to abhishek.jha3318

    Did you try anything mentioned in any of these threads to resolve it? Try the instructions I linked to above. It worked for me. Also, I find it funny you mention regretting replacing your Blackberry when their trackballs are notorious for breaking.

  • by markfromodessa,

    markfromodessa markfromodessa Dec 29, 2011 9:34 PM in response to Caesar113
    Level 1 (0 points)
    Dec 29, 2011 9:34 PM in response to Caesar113

    I used contact Caig Pro Gold G5 cleaner pressing in on the home button in a circular motion in both directions. Works fine. I think crud gets in there over time like many electronic devices. I'm sure any contact cleaner should do the job (I wouldn't recommend DW40 lol)

  • by Nick189,

    Nick189 Nick189 Dec 31, 2011 7:57 AM in response to mrdanang
    Level 1 (30 points)
    Dec 31, 2011 7:57 AM in response to mrdanang

    Here is a fix that was recently shared on OSX Daily:

     

    sometimes you can fix the response problem with the following sequence:

    • Open a default iOS application, such as Stocks, Calculator, or Weather
    • Press and hold down the Power button until the “Slide to Power Off” dialog appears, then release
    • Now press and hold the Home button until the “Slide to Power Off” screen disappears, force quitting the application

     

    Full details at: http://osxdaily.com/2011/12/22/iphone-home-button-not-working-or-unresponsive-fi x/

  • by axel bones,

    axel bones axel bones Jan 5, 2012 7:31 AM in response to mrdanang
    Level 1 (0 points)
    Jan 5, 2012 7:31 AM in response to mrdanang

    so we all got the same problem and apple does not even respond?! It can hardly be that we all demaged our phone in the same way (by doing nothing but useing the phone).

     

    Apple don't you think this is your responsibility to react?

  • by axel bones,

    axel bones axel bones Jan 5, 2012 7:43 AM in response to axel bones
    Level 1 (0 points)
    Jan 5, 2012 7:43 AM in response to axel bones

    so this is what puzzels me aswell:

     

    many people say here, "its dirt at or under the botton". I tested this: Botton not working, didn't touch or try anything, just turned off and started the phone 2 times, and everything works till the next time the botton stop working which can be days. how can it be anythingthing else but a software problem if i didn't even touch the botton in the meanwhile?!

     

    and i tryed this many times always same result.

  • by staceyfromel dorado hills,

    staceyfromel dorado hills staceyfromel dorado hills Jan 5, 2012 8:41 AM in response to mrdanang
    Level 1 (0 points)
    Jan 5, 2012 8:41 AM in response to mrdanang

    I will highlight what I learned from this string to "fix" this problem:

     

    I have iPhone 4 w/ latest SW and all that

    It is a HW problem and the hint I gleened from this string is that the home key starts working again when I plug it into the charger and unplug it.

    Since I cannot often plug it in and out to fix it - the "fix" I use is I installed the soft Home Button from the Accessibility menu.  I have to push the soft button and then push the "Home" menu choice - but works every time.

     

    Settings>General>Accessibilty>AssistiveTouch

    Turn it on and move the soft button around the screen as needed as someone stated in this string.

    Not only is the soft Home button a great back-up when the hard button won't work - the hard button has actually started working mor often since I turned it on.

    Go figure.

  • by BlueFlowers,

    BlueFlowers BlueFlowers Jan 5, 2012 8:49 AM in response to axel bones
    Level 1 (10 points)
    Jan 5, 2012 8:49 AM in response to axel bones

    In my case, it is NOT dirt or debris. The Apple store cleaned it out, although there wasn't anything there. I've restored my phone as new as well.  Mine is clearly hardware and the Apple specialist was inclined to believe so as well.  He could feel the difference in different spots of my button and a clicking in one spot.

  • by SFconcha,

    SFconcha SFconcha Jan 5, 2012 7:27 PM in response to mrdanang
    Level 1 (1 points)
    Jan 5, 2012 7:27 PM in response to mrdanang

    Hi All,

     

    My home button just stopped working completely this morning during a meeting. I turned the phone off and back on a couple of times, then did a restore. It still did not respond at all, so I went online and read many of the posts here. I drove straight to the Genius Bar this afternoon, and only waited a few minutes for help. A guy took my phone in the back to clean out the dirt/dust, came back less than five minutes later and said that it was a hardware issue and, since my phone was still under warranty, he would replace it. I left the store with a new phone about 15 minutes after that. I was in the Apple store less than a half an hour.

     

    It was all so quick that it must be a known issue that Apple is taking care of fairly well.

  • by Toonron,

    Toonron Toonron Jan 6, 2012 3:22 AM in response to mrdanang
    Level 1 (0 points)
    Jan 6, 2012 3:22 AM in response to mrdanang

    I found this resolve on the Internet and seems to work really well for poor responsive home button, all you have to do is hold home button whilst turning iPad from landscape to portrait then release home button and strangely this works, job done. Hope this helps you all.

  • by Grandoka,

    Grandoka Grandoka Jan 6, 2012 7:24 AM in response to gr8photos4u
    Level 1 (0 points)
    Jan 6, 2012 7:24 AM in response to gr8photos4u

    same problem!

  • by graynote,

    graynote graynote Jan 9, 2012 7:36 AM in response to chrisfromroanoke
    Level 1 (0 points)
    Jan 9, 2012 7:36 AM in response to chrisfromroanoke

    Hi

     

    Buttons doing that sort of intermittent thing is very common on all sorts of electronic products.  Often it is due to the circuit board underneath cracking through repeated stress of heavy handed use, meaning that  if you bang the button too hard you can create much worse problems!  Not had an iphone apart, but to make the thing that small, the circuit board or whatever the button is mounted on will be very dainty indeed!  I hope it is just corrosion, I don't think it is likely to be software.

     

    Chris, can you give me some details of what you did to replace your home button please.  I'm fairly sure that mine is corroded, and my phone is out of warranty, given the above I certainly don't intend to solve the problem by banging the button!

     

    How is the case sealed?  Is opening it up likely to create any issues on resealing it?

  • by graynote,

    graynote graynote Jan 9, 2012 7:48 AM in response to staceyfromel dorado hills
    Level 1 (0 points)
    Jan 9, 2012 7:48 AM in response to staceyfromel dorado hills

    Thanks for that tip, the assistive touch soft button works far better than the home button ever did on my phone even when it was brand new.  Nothing to go rusty on  a touchscreen button.  I did wonder why they put a hardware button that will always be the weakest link on the front of a phone with such an amazing touchscreen.  If I was designing an iphone 5 right now, I wouldn't bother with a hardware button, just make the touchscreen a bit bigger!

     

    Am happy now to let my home button carry on in it's corroded little way until it looks like the wheelarch on a modern Mercedes Benz (have a look round at what the rustiest cars on the roads are nowadays and make you own judgement about whether the corporate decision to reduce the build quality on a certain prestige brand was a good one!)

  • by andyg22,

    andyg22 andyg22 Jan 10, 2012 1:37 PM in response to markfromodessa
    Level 1 (0 points)
    Jan 10, 2012 1:37 PM in response to markfromodessa

    Hi Mark

    Is the Caig Labs product still working on your iphone button?

    Thinking of buying some as I strongly suspect this is the problem I have.

  • by markfromodessa,

    markfromodessa markfromodessa Jan 10, 2012 7:44 PM in response to andyg22
    Level 1 (0 points)
    Jan 10, 2012 7:44 PM in response to andyg22

    Hi Andy,

     

    Actually it seems to have worked! I sprayed a little of the Caig where the power plug attaches and after a few days, I noticed the home buttton was working everytime I pressed it. It worked for me.

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