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Photoshop CS2 not working after 10.6.7 update? program error!

Could not complete your request because of a program error. I opened an image RGB and wanted to save it as a CMYK.

Save as and entered new name... thats it! Then the error popped up. The only thing that has changed is the update!

Please help.

Mac OS X (10.6.7)

Posted on Apr 27, 2011 6:17 PM

Reply
19 replies

Apr 27, 2011 6:27 PM in response to a brody

The update before 10.6.7 was just the other week and from that time I have started to have font issues in Illustrator. The 10.6.7 update that I received today was to address the fonts issues. With Photoshop... everything up until this evening was running perfect. No issues. Wondering what will happen next. I thought Mac systems were stable OS systems... I am starting to think otherwise. I am very reluctant to upload any further updates!!

Apr 27, 2011 6:35 PM in response to a brody

Isn't updating recommended? The unfortunate thing is that I have updated the OS system and to go back to the other version two or three updates ago.... how do I do that without causing more conflicts? I think this will have to be a trip to an authorized apple service department. Not sure what to do now... other than... upgrade to CS5 $$$$ This is not an acceptable option when my system was working just fine without the updates!! Any advise?

Apr 27, 2011 7:04 PM in response to a brody

Thank you... I sent it. Have a read....


I have always thought that uploading updates is recommended but the last two updates 10.6.7 and 10.6.6 has caused major issues with CS2! Issues with fonts in Illustrator - ones that worked just fine the day before are now "bad fonts" and today - I read the 10.6.7 was to fix the font issues... I have yet to verify this. Unfortunately, CS2 Photoshop has its own errors now! It was also working just perfectly until the update. Simply changing an image from RGB to CMYK - no other changes and saving as a new name - jpeg to jpeg - the error I received was "Could not complete your request because of a program error." What should I do now! Any recommended update SHOULD enhance a program or OS system - NOT worsen the program or OS system!? Please test your update properly before sending to the masses! What can I do now to fix the damage and go back to the OS that worked?? Please advise and send a message out to explain errors and fixes for Mac users! Customer service and consumer appreciation and trust is needed, again, quick, as I have doubts that MAC is as stable as I once thought! thank you!


I hope that this helps as it is hard to get a straight answer.... its unfortunate that these problems affect so many people - students and professionals can't afford the time it takes to fix errors or issues that shouldn't have been delivered in the first place. Updates are recommended and as far as I was concerned... trusted... after all its a MAC! If I can revert back to 10.6.5 or 10.6.4 (if thats right?) without a problem.. I would in a minute!! Nothing takes a minute though... oh wait! I think it only took a minute to break!


Hoping for some good news!

Apr 28, 2011 4:59 AM in response to gloriafrommilton

If you updated to 10.6.7 then you should (go to your Apple menu at the far left and) check for updates.

There was a problem with some types of Fonts that has been fixed by the Snow Leopard Font update:

http://support.apple.com/kb/DL1377


However, always wait after an OS update (true of Windows too) and see if it causes any problems with 3rd-party software, etc. - PRIOR to updating your system 🙂 And always, always have a full, known-good backup before you update. Especially for any computer that is used for business purposes !


Last but definitely not least, you should know that Adobe CS2 is a Power-PC only application (circa G4 and G5 processors, before Apple moved to Intel processors), and requires Rosetta (PowerPC emulation).

So you should consider any CS2 application running at all, as fairly miraculous.

CS3 was released four years ago, and provided the first Intel-native ("Universal Binary") versions of the CS-suite applications.

Mac OS 10.6 only runs on Intel-based Macs (ie: Intel processor required).


If you are using Photoshop CS2 for any revenue-generating purposes, then it is (and was) incumbent upon you to properly allocate and budget for

upgrades and you should - nay, must - be running a more current version of the software. If your budget does not allow for newer Adobe CS, then you should have kept a legacy system that can run an older Mac OS, and understand that your workflow is living on borrowed time - and you had best keep several old Macs that can still run an older Mac OS and run your CS2 natively.


In no way shape or form is CS2 supported under Mac OS X 10.6 - certainly not in any official way by Adobe !


You could also be irate about not being able to use your 8-track tape player in your brand new car. I'm exaggerating but not too much.


Please read Adobe's response regarding CS3 (not CS2) and 10.6/Snow Leopard:

http://blogs.adobe.com/jnack/2009/08/adobe_snow_leopard_faq.html


With all of this in mind, you should know that your frustrations with Apple and the unsupported and not-recommended interaction of CS2 and 10.6 are misguided. Best of luck to you !

Apr 28, 2011 6:53 AM in response to davidh

Thank you to those who responded to my question. The simple and short answer is to upgrade to CS5.

To try to make something workable that shouldn't have been working in the first place - I should just be thankful. I know that Snow Leopard worked great with CS2 for me and didn't ask why or research why I had no issues with any software that I used, fonts or otherwise. CS3 or CS4...had new features that I didn't need so there was no reason to upgrade. Operating systems and software work together and when they do with no issues... you don't ask questions. Is it ignorance (my ignorance) or developers (Apple or Adobe) assumption that mac users "just know"? I think it is fair to say that there are probably many mac users with CS2 or higher that know little about all the changes that take place, technical especially, regarding their operating system. I am certain that I didn't know " that Adobe CS2 is a Power-PC only application (circa G4 and G5 processors, before Apple moved to Intel processors), and requires Rosetta (PowerPC emulation). I know I don't even know what this means. I am certain that I didn't know "In no way shape or form is CS2 supported under Mac OS X 10.6 - certainly not in any official way by Adobe". It worked for me. I did not read about "Adobe's response regarding CS3 (not CS2) and 10.6/Snow Leopard". I know I don't sit down and read the issues in the support community regularly - before I upgrade anything - I do only when I have an issue. Maybe I should set aside a day each week to be informed of changes? I would guess that there is much more that I don't know about operating systems and how it interacts with Adobe software. It is recommended to download updates that are sent. I do, I did but did not keep backup of each operating system upgrade...truthfully, I don't know how to do this correctly. It is with respect to the developers of these upgrade that I do update and trust that CS2, CS3 and CS4 are still considered for testing before upgrades are sent out to be sure the upgrades will work well. If there are issues... then I missed that message and thats my error! I will look into downgrading back to the OS that worked for me but I am worried that this will cause many conflicts and mess up the system further. CS5 is probably the best option... although I am a little reluctant to do so... anyone know if CS6 is due soon? Thanks again for all the input - very much appreciated! On to CS5 and all it has to offer.... hope its all good!

Apr 28, 2011 7:02 AM in response to WZZZ

@WZZZ: With 10.6.8, the Font Update that fixes the problem, will be included in the Combo Updater when it's released.


@gloriafrommilton: There's a balance to be found between chasing daily information (and often rumors) about technology, vs. checking if your current hardware and software is compatible (OS and hardware) including with your main 3rd-party applications (here, Adobe CS).


Four years is a long time in the computer world. I like to tell people, akin to "Dog years", think of "computer years" as someplace between double & triple normal years 🙂


But again, the gulf between CS2 and 10.6.7 is a huge one. You have some choices to make, but playing the waiting game for CS6 while also facing difficult and possibly even problematic attempts to keep CS2 working for you, is not a path that I'd recommend.

Apr 28, 2011 7:16 AM in response to davidh

davidh wrote:@WZZZ: With 10.6.8, the Font Update that fixes the problem, will be included in the Combo Updater when it's released.

That's what I was saying. Wasn't asking if it would be. I know it will and if it's causing problems now with CS2, it will be unavoidable unless one doesn't update.


Although I don't use it extensively, my CS2 still appears to be working OK with 10.6.7 minus the Font update.


Maybe I misunderstood, but I gathered it was the recent Font update that is now breaking part of Photoshop.

Apr 28, 2011 7:17 AM in response to WZZZ

Which is completely side-stepping what I've advised about CS2 and 10.6 - one should not expect them to work together at all.

CS3 was problematic enough for many many people under 10.5 and you're talking about a far far greater technological gap (well, chasm).


There is a fundamental disconnect between wanting very old software to work on a current OS,

and what is technologically possible. We can want whatever we want, it's often simply not possible. 🙂


CS2 is just far too old to be officially supported under OS X 10.6, and relying on such a setup is (and was)

taking a risk. Hopefully a well-informed one.

Apr 28, 2011 7:33 AM in response to davidh

Thank you davidh... your perspective is refreshing. I still have a fully functioning older mac with all the extras... syquest, modem, printer, etc... that I upgraded to its limit until there wasn't anything compatible with it anymore. Slow as it was... the creative work never suffered. I upgraded to a new system, software, hardware and all... It wasn't long after - months only, that CS3 came out. It was very frustrating to know that with CS2 only months old, was already out of date! You can understand that upgrade to CS3 and forking out another $500 plus was hard to swallow. There was no indication that an upgrade was coming... especially not from the sales department. So you can also understand that the last update to the operating system seems like the last push to escalate sales. I know that its not very easy for some people to allocate upgrade for systems and software into their budget/business. Some just don't upgrade software because "why would you fix something that isn't broken". Updating a recommended system or software in good faith and trust that leads to performance issues and errors for systems and software that were working perfectly the day before - for a "non-tech-savy" customer - isn't right either. Thats technology I guess... and sales... and business.

Photoshop CS2 not working after 10.6.7 update? program error!

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