2 Replies Latest reply: Apr 29, 2011 6:25 AM by vbdx66
vbdx66 Level 1 Level 1

Hello, I've got a problem with my iPod Touch 4G.


Some time ago I had put a restriction on the in-app purchases because I was afraid of inadvertentely buying in-app content that I don't need.

The problem is, now I need to re-activate the in-app purchases because I want to buy SMS-credit for an app called "Global.AQ Lite", but I have completely forgotten my 4-digit restrictions code !


So what am I supposed to do ?


The other problem is that my iPod is full of data, and I'd like to desativate the restrictions withoutloosing the data...


Anybody can helop and tell me either how I can recover the restricstions 4-digit code, or how I can desactivate the restrictions on my iPod without remembering the access code ?


Thank you very much.

iPod touch, iOS 4.3.2
  • lllaass Level 10 Level 10

    The same as if you lost the lock-screen passcode.  You have to restore the iPod via iTunes on your computer.  If it askes for the unknown pass code then you have to place the iPod in recovery mode and then restore.  For recovery mode see:

    iPhone and iPod touch: Unable to update or restore


    Let us know if you had to place it in recovery mode since the Apple instruction are unclear if it is required for restrictions passcode.

  • vbdx66 Level 1 Level 1

    Hello Lllaass,


    Thank you very much for helping.


    Actually, I found my code back yesterday evening (I tried several possibilities, like credit card numbers, birth year of relatives etc. and eventually I hit the correct one :-)


    I found this makes an issue, though. It is incredible that a 300 $ device should be blocked so easily. I think Apple should consider the option of providing its iPhone/iPod/iPad users with a PUK code enabling them to find their four-digit code back when lost. It shoul be easy to provide such a code based on the serail number of each device.


    What do you think of this suggestion ?