Previous 1 2 3 4 Next 86 Replies Latest reply: Oct 7, 2015 8:05 AM by lisafromgeneva Go to original post Branched to a new discussion.
  • Allan Sampson Level 10 Level 10

    This is the Using iPad discussions area.

  • OzziesMAC Level 2 Level 2

    Allan is correct my question is about an iOS device which is why I posted it on the iPad discussion board.  The issue happens to be the same thing on an iPhone, and your instructions would only apple to a Mac.


    The auto-fill on ALL iOS devices DO NOT allow you to delete the email auto-fill cache.  In other words if one of your contacts changes their email, and you delete it it from your contacts and add the new one, next time you start to type their name on an email the auto-fill will pop up with BOTH the NEW and the OLD email for you to select from despite the old one being deleted.


    Also if you send and email to and then you noticed it was suppose to be  From now on evey time you type abcd both of those emails will pop up for a selection despite the other one not even being in your address book!


    After doing some research I have found that none of the iOS devices have ever been able to delete incorrect emails that are stored in cache nor be able to delete emails that you have deleted from your contacts.  They will remain in there unless you restore the iPhone "As New", even if you restored from back up the issue is there.

  • Rosali Level 1 Level 1

    I only realised by accident that my old emails were still stored. I went into general and brought up spotlight and unticked the email box. I found if I unticked the box they were still there, however, I am hoping no more will be stored. Hope this helps



  • OzziesMAC Level 2 Level 2

    I am afraid you are missing the entire point Rosali.  It is not the emails that can't be deleted it is the email addresses from cache, two totally different things.  I finally did get a call back from Apple and they confirmed that there is no way of deleting cached emails from your iPhone unless you use third party software which they can't or won't rccomend or reset iPhone to new and not from back up.


    Other than that THERE IS NO WAY TO DELETE EMAIL CACHED ADDRESSES FROM THE IPHONE. This is not new it has been this way for a very long time.  They say they are aware of it but that they do not get that many complaints from this issue.

  • Rosali Level 1 Level 1

    Thank you for your reply, I do appreciate any advice, as I have only just received my IPad as a present. I am more familiar with Microsoft operating system


    I did realise that the deleted emails could not be retrieved, but the first line of the email can be read, which is not what I would wish for on my IPad, so Apple should listen, to the complaints and rectify it. That being said, I have unticked the box in spotlight, and they are no longer visible. I have not checked whether or not any new emails would be held.


    It is a good thing to have these discussions. I have recently bought a camera connector and spent a day trying to get it to connect and bring up my photos to no avail. On contacting Apple I was told it didn't work with Sony!


    So it is the operators who find out all the obstacles, but sadly it takes years for the programmers to listen.



  • Stavroche Level 1 Level 1

    I have the correct solution and definitely doesn't require a factory reset.


    My solution is on a PC, but I expect it will work fine on a Mac, I use a Mac too I just didn't try there, I didn't need to since it worked.


    The problem, email addresses that are cached and won't go away no matter what you do, is this your problem?


    Here are the steps:


    Do a full sync as normal to get a currently, up to date backup, just a regular iTunes Sync.


    Leave your phone plugged in, and close itunes.



    If that link doesn't show up it's icopybot search for it, yes it works!!!


    Load it, you don't need to register just hit cancel when registration pops up.


    Open iBackupBot for iTunes.


    Select the correct backup it will have the date and time you just synced and say ".... iphone"


    In the Menu bar above click Plugin, Recent Email Addresses (registration pops up again, hit cancel)


    You can just delete the addresses causing issues, I just cleared them all to be safe.


    Then the button on the Right hover over it, Close Database Editor, that saves the change.


    And then choose Restore, and just say okay.


    Don't be alarmed it says restoring Ipod, it will say this no matter what the device it, but it's doing the correct restore.  When it's finished close it out and I disconnected my Iphone when it started to reboot, and it takes little while to reboot, you get progress screen and then it comes up fine.


    You're email accounts related to those address will be removed, but come on that takes literally two minutes to add back, I added yahoo and gmail back.


    And that is it, those cached addresses are fricken gone.

  • Lindseylum Level 1 Level 1

    I agree, I waste much time fishing around bum e-mail addresses that pop up.  Apple needs to give us either a one time "delete all cached" e-mail addresses.... or give us a "one at a time" delete optoin (which is preferable).


    So many of us have this problem, and many more SUFFER IN SILENCE .. or just send e-mails into space never to be seen again.  Apple, are you listening to this Forum ?   Thanks.

  • Allan Sampson Level 10 Level 10

    What they need to do is provide what is available with the Mail app on a Mac. The Mail app on a Mac stores all email recipients in a list of previous recipients as well, but there is access to this list to remove all or selected previous recipients from the list, or add a previous recipient to the Address Book that is not already entered.


    Apple, are you listening to this Forum ?  




  • Cfoandy Level 1 Level 1

    When u think u are THE device, U just ignore the users.  What can we do?  If Apple can provide ways to delete cached email address on Mac, it should not be that difficult to offer the same to IOS.  I have a couple of reps from competitors joined me.  I ended up sendng confidential info to my competitors from time to time by accident.  I ended up not using my iPad, PERIOD.  Not that I know I can achieve this by restoring it as a new iPad, instead of from backup, I will try.  Hey, it is only half an hour of my time.  What do Apple care !!!


    Steve Job never conducted any market research from users because users don't know what they want.

  • Cfoandy Level 1 Level 1

    I mean "Now that I know I can achieve this by restoring ..."

  • joanna07 Level 1 Level 1

    YES, there is a way to remove the cashe of previously entered email addresses:


    With the Mail window open, click on Window in the menubar, and choose Previous Recipients. Highlight any or all, and Remove.



  • Allan Sampson Level 10 Level 10

    That is for the on a Mac, not for the Mail app on an iOS device.

  • Rosali Level 1 Level 1



    I have an iPad2, I cannot see the mail window you describe, there is no menu bar. Please let me know if you mean the iPhone? I know the iPad 1 does not have this problem.


    The mail can be deleted in the iPhone, my friend spent some time on this and has found an easy way. If anyone is interested, including Apple, I would be happy to check with him. He did show me how it was done, but as I do not have an IPhone I cannot remember the procedure, but it was simple.


    I only wish the Ipad was as simple. I am getting hundreds of junk mail, and find that I am getting no pleasure from my IPad because of this nuisance. It simply is not good enough, and if this was well known it would put most people off buying one. I intend to go to the Apple centre and confront them, it simply is not good enough. I shall post the outcome in due course.



  • Pe4rsey Level 1 Level 1

    thank you so much for this. its been bugging me for a long time now on mail. cheers!

  • windsorlad Level 1 Level 1

    Hi, I have the same issue, so good old Apple has not addressed this. I realy hope they fix this issue.

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