ipad could not be restored. An unknown error occured (9)

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Level 1

7 points

ipad could not be restored. An unknown error occured (9)

so just got my brand new ipad 2, plugged it into Itunes for the first time, setting up the name and everything and see that there is a ios 4.3.2 update

then I just click on the button to update, it download the updadet and start the update process

somehow it failed, so now the ipad is in recovery mode.

unplug and plugged it back in, it say to Restore the ipad, I click yes, go all the way until there is an apple logo with progress bar then everytime it give the above error with differents number, sometimes (9), sometimes (37)

anybody know how to solve this ?

thanks

iPad 2, Windows 7

Posted on Apr 29, 2011 8:10 AM

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Answer 1

Top-ranking reply

Helpingisthemiddlename

Level 1

9 points

Apr 2, 2017 7:47 PM in response to sandyph

THE FIX!!!

Here is how I fixed my ipad that was having this issue. After, you get the error on itunes saying that this ipad cannot be restored, what you do is you click ok. Then the ipad will restart and (as it should be in recovery mode) will show a itues logo on the ipad. Then on your itunes when the I pad is recognized you should have the option to restore and "update". What you do is update the device, rather than restoring it. Then, once, it is update. The Ipad will restart and again bring to the itunes logo. Then have itunes recognize the ipad and this time rather than updating, restore it and everything should work. It will restore you ipad with out the error. Worked for me. Hope this helps.

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Answer 2

Dah•veed

Level 9

66,547 points

Apr 29, 2011 12:06 PM in response to sandyph

Then I would call Apple Care and report the issue and have them arrange for you to take it to the closest Apple Store or Apple Authorized Service Provider for warranty service. If they cannot update it then they will need to arrange for a new replacement.

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Answer 3

Dah•veed

Level 9

66,547 points

Apr 29, 2011 8:42 AM in response to sandyph

Are you also using the most recent version of iTunes? Make sure that it is up-to-date.

Try a reset of the iPad. Press & hold the Power and Home buttons together for 10+ seconds, ignoring the red power-off slider, until you see the Apple logo.

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Answer 4

Oct 22, 2011 5:26 PM in response to sandyph

I have the same issue ....exactly the same problem....could you please tell me if you solved it.

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Answer 5

Jul 30, 2017 1:32 AM in response to Helpingisthemiddlename

You are AWESOME! Tried everything, including calling Apple, and your recommendation worked. Thank you!

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Answer 6

SEGAMEGA

Level 1

4 points

May 28, 2011 4:13 AM in response to sandyph

People, I have the same issue with my iPad 2 WiFi + 3G. It began with issues with seeing 3G network (No Network) then I tried to update from 4.3.2 to 4.3.3 and now the iPad is in recovery mode perpectually, plagued with error 9.

Can somebody proffer a solution asides the obvious that has been done many times over.

Regards

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Answer 7

Nov 5, 2011 8:19 PM in response to marypushpam

I don't know if this solves all problems related to being unable to restore or not, but it worked for me.

http://support.apple.com/kb/ht4097

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Answer 8

sandyph Author

Level 1

7 points

Apr 29, 2011 10:18 AM in response to Dah•veed

Im using the latest version of itunes

when I try pressing the power & home button it become black, then apple logo comeout and the the itunes and usb picture

then I connect to PC, it say the ipad is in recovery mode and I must restore to sync.

I click restore and after some times the same error occured.

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Answer 9

sunilk

Level 1

8 points

May 5, 2011 2:56 AM in response to sandyph

Guys,

I am facing simlar issue. Could you pls let me know if are able to solve your iPad issue. I also download the iPad2_2_4.3.2_8H7_Restore.ipsw and tried to Restore using shift-->Restore and selecting the downloaded file. Following sequence take place:

Extracting software
Verifying iPad information
Preparing iPad for restore
Waiting for iPad
Preparing iPad software for restore
Restoring iPad software

The iPad 'iPad' could not be restored. An unknown error occured(2).

At the end, i'm still not able to Restore my iPad. Pls not that the "Update" option is always disabled and therefore i only get an option to Restore which is not working.

FYI, i am using PC with WinXP Professional with SP3. iTunes latest version 10 and iPad 2 with Wi-Fi and 3G model in India.

Plzzzzz help.

Thxs

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