Previous 1 3 4 5 6 7 Next 131 Replies Latest reply: Oct 17, 2013 5:30 AM by LouLou71 Go to original post
  • Nicola WM Level 1 Level 1 (0 points)

    I too can verify that there is a real problem here but my accounts are with Vodafone so it's not limited to O2

     

    One of my employees has just had an £890 DATA download bill in ONE MONTH for WAP data downloads on an Iphone all of which happen at Midnight.

     

    £890!!!!

     

    Needless to say I shall be getting to the bottom of why Vodafone / Apple don't warn people of this. In the meantime I am asking all the users on our account to disable data roaming and 3G.

     

    It really is appalling.

  • Bhose Level 1 Level 1 (15 points)

    Right. I think O2's data metering system is shot to bits. I have just done a check and received widely disparate readings.

    The data monitor on my iPhone O2 App says I have used 8.64 emgs

    The O2 website My Allowances says 10.88

    The O2 website recent charges says 83.38

     

    And my iPhone settings counter says 91 megs

     

    How's then for...err....apples ?!!

  • Tomp2 Level 1 Level 1 (10 points)

    Nearly a month since the last post. Has this issue now gone away of its own accord? Have the providers realised their scam was tumbled? Or has something like the iOS5 upgrade solved things?

     

    For other reasons, such as iPad tethering I've increased my data allowance with O2, so if it comes back for me, I'll really be on the warpath!

     

    Grateful to know the experiences recently of others?

     

    Tom

  • Dazza7111 Level 1 Level 1 (0 points)

    Not sure about other people but I fixed it by leaving O2 and using giffgaff and 3 for me and my wife.

    And using there MB's it's a lot lower with same usage?

  • ian185 Level 1 Level 1 (0 points)

    I have been switching off 3G, Cellular Data and Data Roaming when I'm at home, so it has to connect to WiFi. I also shut down all the apps I'm not using when I've finished with them. That way, I'm not defaulting to data when the phone sleeps.

     

    It appears that O2 are struggling with their Data at the moment as the website check and the O2 App are completely out of sync with the Billing, as my recent usage is 125Mb, yet for the bulk of the month the O2 App has been showing 6Mb, and in the last two weeks it's been off line for Data usage

    .

    I can only assume that the massive data use WAS O2s fault as they admitted to me back in September, when I queried my alledged massive useage.

     

    I still keep monitoring it on a regular basis in case O2 fall again.

  • Bhose Level 1 Level 1 (15 points)

    I posted here a few months ago when I had a huge data usage jump and seemed to have used a quarter of my months allocation in a night. Since then it has not happened again.

  • Bhose Level 1 Level 1 (15 points)

    I too a finding O2's data monitoring systems up the swanee. Huge disparity between web app, website and my iPhone's own data usage counter. So I do surmise that there is something up with O2's data system. Hope they fix it and we don't get these sudden usage spikes.

  • smibt Level 1 Level 1 (0 points)

    Hasn't been sorted, this has just happened to me. From the 17th to 26th Oct my bill shows absolutely massive data usage at midnight. I'm always connected to Wifi at this time, according to the O2 advisor some apps connect to 3G even if you're Wifi is on as they can't function on Wifi, pretty sure this is incorrect I don't think she had a clue to be honest. Will just have to make sure 3G is switched off overnight, how do you make sure all the Apps are off? Cheers.

  • ian185 Level 1 Level 1 (0 points)

    O2 appear to round up their data and subtract it from your allowance around midnight, regardless of whether the 3G is on or off, so it's worth investing in Onavo (Free app) to cut your usage, and/or Dataman to monitor your usage. Since my last post, the data meter and the recent usage appear to be in sync again on the "My O2" page so you can gain an idea of where you are up to.

     

    When you speak to the patronising "advisors" at O2, you should ask to speak to the iPhone team, as some of the people I speak to appear to have difficulty in reading the script never mind advising me. Don't be put off by them.

     

    To turn off apps, double press the home button and a task bar with all the open apps appears. Hold one of the apps until they wobble and you'll see a red dot with a white line across (a bit like a 'No Entry" road sign). Press that and the icon will disappear from the bar. Keep pressing the the red dots until all the apps are gone.

     

    Once the bar is clear, then press the home button again and the apps are off.

     

    Mind you, you need to keep monitoring your usage like a hawk to keep O2 on their toes.

  • Nicola WM Level 1 Level 1 (0 points)

    Hi All

    I posted earlier in this thread after one of my employees phones was charged £890 in ONE MONTH by vodafone all of which as far as I am concerned was due to Midnight data downloads.

     

    Vodafone completely refused to admit that there was any issue with Iphones. Clearly there is.

    They refused to refund any of the data cost. Claiming that the user had exceeded his data allowance on other data transactions - even though the transactions which cost so much money were the midnight ones.

     

    I have a business to run and just have not got the time to keep on and on flogging a dead horse (vodafone) but I must say I'm disgusted that so called experts either don't know about the problem or steadfastly refuse to admit to there being a problem.

     

    Anyway, the best advice I have got from these threads is the downloading of the App 'Onavo' and all my phone users have now been told they must turn their 3G off at night.

     

    So far this seems to have helped,

     

    Thanks all!

  • Gelston Level 1 Level 1 (0 points)

    Not on my own I see. Having had this same problem 3 months running, I down loaded an app that measures data usage. On getting the message of having used 80% of my 500mb I phoned O2 to tell them that my app says I have used only 80.3mb. I was told that these apps cant be trusted and his screen was telling him my usage was 190 but that the info was updated at midnight and I should phone back the next evening. Before I could do this I got the message telling me I was now over the 100%. I phoned explaining that it cant be right as I had not left the house during this period and I use wifi at home. I was asked to double click the start button and that all at the bottom of the screen work constantly in the back ground even when switched off and that I should cancel them. She made out it was an advantage to have these constantly updating. What advantage is it to me to have the weather constantly updating when it only takes a second to switch it on from cold I asked. I still dont buy her suggestion that this is the reason and am amazed that apple would build in such a cr*p idea. Not happy at all even if she did give me a free 500mb.

  • NEGREEN Level 1 Level 1 (0 points)

    Hello, new to this but thought this may be useful.

     

    I have just spoken to O2 again. Surprised to hear that they admitted there was an issue and that they are in contact with Apple to get this matter resolved.

     

    To their mind it was linked to the new operating system and the latest updates have not resolved the issues. Their recommendation until there is yet another update was to turn off locational services and control the number of apps running un the background.

     

    Intersetingly i have spoken to a friend on Orange and they have the same issue regarding usage since they updated their phone software and another colleague who is on Vodaphone whos usage had gone up by 400%.

     

    Looks like again over to Apple who I guess will deny the issue existes and then issue an update!!

  • julie150 Level 1 Level 1 (0 points)

    Hi All,

     

    I see the latest post on this was last month.  I have the same issue after recently upgrading.  I am being charged every night at midnight.  Again I have had the iphone since the first model came out and have never had this issue.  O2 have been completely useless so far  which is unacceptable given they are clearly aware of the issue.

     

    Has there been any progress? 

     

    Frankly, I don't see why we should pay as I would class this as a fault with the phone. 

  • tonefox Level 6 Level 6 (8,780 points)

    Can I ask - are you actually being charged? As in you are being asked to send the money? Or is the charge only at the data reporting  level, i.e. "It says here I have used..."?

  • igmackenzie Level 4 Level 4 (2,285 points)

    Just to add me to the list.  I have 3 iPhones on Vodafone UK, and they all have a considerable midnight data download.  Every single night for months.

    I spoke to Vodafone, and their answer was 'switch off cellular data'!

    Someone on this thread suggested that it doesn't happen if the phones are plugged in to charge.  That is incorrect.

    There must be someone who can explain this problem.

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