system preference -- accounts

I go to system preferences and click on accounts (I want to change the applications that launch automatically at start-up).


But accounts never opens. The system hangs and, in a minute or so, system preferences crashes. There's a message that says it "quit unexpectedly."


I've restarted; I've repaired permissions; I've logged out and logged in "safe boot" mode.


What's going on? Suggestions, please?


Robert, Jacksonville, Fla.

MacBook Pro,

OSX 10.6.7

Posted on Apr 30, 2011 3:09 PM

Reply
10 replies

Apr 30, 2011 3:28 PM in response to Robert Blade

Have you tried renaming the preference file for system preferences accounts?


It's location is /Library/Preferences/com.apple.prefrences.accounts.plist


ie:

double click on macintosh hd

double click on library

double click on prefrences

find com.apple.prefrences.accounts.plist

rename com.apple.pfrences.accounts.plist to com.apple.prefrences.accounts.plist.old

then try opening system preferences accounts.

May 1, 2011 3:57 PM in response to TeenTitan

TeenTitan:


Thanks so much for the suggestion.


I tried it, but the accounts pane of system preferences still crashed. I moved the file labeled "old" entirely out of the library folder, but ended with the same result.


Is it significant that the system did not create a new com.apple.preferences.accounts.plist?


Do you have any other ideas?


Thanks again for the help.


Robert

May 2, 2011 5:19 AM in response to TeenTitan

TeenTitan:


Here's what I did: double click the accounts on system prefs; it hung for a couple of minutes; I clicked it again; the beach ball showed up and a moment later it crashed.


Here's what the console shows:


5/2/11 8:09:17 AM System Preferences[795] NSConcreteMutableAttributedString initWithString:: nil value

5/2/11 8:09:17 AM System Preferences[795] NSConcreteMutableAttributedString initWithString:: nil value

5/2/11 8:10:38 AM System Preferences[795] [NSPrefPaneBundle instantiatePrefPaneObject] (/System/Library/PreferencePanes/Accounts.prefPane): should only be called once

5/2/11 8:10:43 AM com.apple.launchd.peruser.501[143] ([0x0-0x78078].com.apple.systempreferences[795]) Job appears to have crashed: Segmentation fault


Robert

Jun 1, 2011 8:56 AM in response to Robert Blade

Folks, I have been having this issue as well with both a MBP and iMac both running 10.6.7.

I have reformatted cleanly, zapped PRAM, booted in safe mode, rebuilt all iLife suite libraries, repair persmissions etc..... nothing seemed to work. One thing that was similar across the both Macs was after clean install, I was installing from a Time Machine backup - all options checked - from Migration Assistant.

Yesterday finally called AppleCare - they told me to go thru same process of format, and before MIgration Assistant, check to see if System Prefs hands again with beach ball - as I left for work today, I had reformatted my drive, just finished running all System Updates (all of them), and I tried and there was no hang - all loaded fine.

I keft my iMac being updated my my previous Time Machine backup, but I selected NOT TO INSTALL NETWORK & SYSTEMS PREFS..... as directed by Apple Tech. They told me they were 95% confident this would solve issue.


So, if anyone is seing this issue and have ALSO restored from Time Machine - may be a good try to fix. Later on today I will come back and advise if I still see any issues after my iMac has been completely updated.

Jul 10, 2011 12:38 PM in response to MKV77

My experience is the first one in this thread. I ended up calling Apple and, after a few fruitless stabs, was told that the only thing to do was reformat my hard drive and do a fresh install.


I have a complete backup, but it was still a pain: installing 10.6.3 from the original disk, then all the updates, then (just to be on the safe side) fresh copies of all my apps and their updates, etc., etc.


While everything's working well now, it's still an experience I don't want to repeat.


Robert Blade,

15" MBP, 10.6.8

Jul 27, 2011 12:59 PM in response to Robert Blade

What happened to me was that I activated guest access to Drop Box but NO guest login. After this, then I couldn't entered Accounts panel no more. Everytime crashes with same error and just before that, I get this in the Console:

#> System Preferences[356]: NSConcreteMutableAttributedString initWithString:: nil value


Where's now the niutil?, at least I could try revert the change I did. This sounds like a Microsoft Windows issue but in Mac. How on earth can you just change that attribute and get a crash that needs the whole disk to be reformatted????... this is totally MS-Windows solution!

Sep 16, 2011 3:53 PM in response to Robert Blade

Just had this happen to me today...


Trying to launch the Accounts system preference pane produces the same error in the Console log (as Robert Blade listed):


NSConcreteMutableAttributedString initWithString:: nil value


Apparently, I had three guest accounts:


  1. Guest
  2. Guest1
  3. Guest2


The first one is fine, but 2 and 3 should not be there and not sure how they were created - possibly related to what Cralos mentioned, since I recently done something simliar.


To determine if this is your issue, you can check your accounts by entering this in Terminal:


dscl . -list /Users


To remove the additional guest accounts, this is what I had to do in Terminal:


sudo dscl . -delete /Users/Guest1

sudo dscl . -delete /Users/Guest2


If the above doesn't work, you could also try:


sudo dscl localhost -delete /Local/Default/Users/Guest1

sudo dscl
localhost
-delete
/Local/Default/
Users/Guest2


After deleting the additional guest accounts, I was able to successfully get into the Accounts system preference pane.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

system preference -- accounts

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