7 Replies Latest reply: May 22, 2013 12:14 PM by Bada_Bing
EmmaJean Level 1 (0 points)

I can print to my MP560 (wireless connection) but can't figure out how to scan.   I can't even find the print utility to see if the scanning module is installed.   I looked under applications and utilities but can't find it.    Any ideas?

I-Mac, Mac OS X (10.6.6), Canon MP560 running wirelessly
  • kitm Level 1 (0 points)

    Stupid naming on Canon’s part but it’s called MP Navigator which is under Canon Utilities. It seems you have to use software to scan as I can never get the control panel on the printer to work. You might also check out VueScan as an alternative scanner software.

  • Jeremy Hansen Level 4 (1,910 points)

    Image Capture (in your applications folder) can do it as well. Try it first; there may be other components that have to be installed first.

  • EmmaJean Level 1 (0 points)

    I can't find MP Navigator or Canon Utilities.   Seems like it should be in Applications or Applications/Utilities but it isn't in either one.   I tried finding it through the Finder search but that didn't help either.   Thoughts?


    Maybe I just need to download and install VueScan like you suggested.

  • EmmaJean Level 1 (0 points)

    I tried Image Capture but received this software error...."Scanner Reported an Error  -  An Error Occurred during Scanning".    The MP560 says "Error -  Rear Tray  -  There is no paper  -  Load Paper & Press Ok".     Why would it care about paper?   I'm not trying to copy or print, just scan.    Thoughts?

  • PAHU Level 6 (16,105 points)

    Do you have the MP560 connected to the Mac via USB or wireless?


    If it is connected via wireless, then you will need to ensure you have the scanner installed in Print & Fax and to do this you will need to install the MP560 scanner driver. Here is a link to the MP560 Scanner Driver.


    With the scanner driver installed you can open Print & Fax and click to Add. The MP560 should be listed as a Bonjour Scanner. Select this and the Print Using menu will automatically select the MP560 scanner driver.


    Next, the installation of MP Navigator. Here is a link to v3.0.4, which supports your MP560. With this installed you will have the Canon Utiities folder in Applications. Open MP Navigator and click the Preferences button to ensure the MP560 is listed. If it is, click OK and then you are ready to scan.


    And as for Image Capture, that error can occur when the scanner driver is not installed. As for the message about the rear tray, that is just a coincidence that is showing - it is not in response the scanner error, although if you were to do as it says, the MP560 could be waiting for you to clear this current error (the loading of paper) before it performs your scanning.

  • jasonbroccoli Level 1 (0 points)

    I love you, I love you, I love you!!!! Even Canon's instructions don't include the part about adding the scanner driver that you included. That made a HUGE difference. YAY!!!! I had been going back to my PC (that I NEVER use) to scan docs and now I don't have to. Thanks!

  • Bada_Bing Level 1 (0 points)

    Thank you PAHU for the great detailed explanation!  The only thing that I had to google (I am a new mac user after many years of PC) was how to open the applications as they were from an "unidentified developer"  lol.  Apparently OS has a gatekeeper which only wants you to download from Apple.  However, once I found out to Control- Right Click- then Open...it installed and all is great.  Even have th shortcut in my quick bar (or whatever you call that).....Still learning!!!!