my account says "we'll be right back"

Question

Level 1

6 points

my account says "we'll be right back"

When logged in as myself, I cannot get on to Apple Support Communities. Every time I go there, I get the "We'll be Right Back" message. However, this only seems to happen when logged in as me. I had to log on to my wife's account to ask this question and, as you can see, it works just fine.

In both instances I am using the same computer (iMac 27" i7 running OSX 10.6.7) and the same browser (Safari).

Very odd. Please help if you can!

Thanks,

Chris

Apple Support Communities-OTHER, Mac OS X (10.6.7)

Posted on May 1, 2011 8:57 AM

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Answer 1

May 1, 2011 12:20 PM in response to chrisiam

Hi, Chris -

Does the alias or login ID or password for your account contain any 'special' characters, meaning slashes or accent marks or any other characters accessed via an Option-keystroke?

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Answer 2

chrisiam Author

Level 1

6 points

May 1, 2011 12:48 PM in response to Don Archibald

No. My account (the one that does not work) is my email address and a simple password and her account, this one, is her email address and a simple password. both passwords are 1 number and some lowercase letters.

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Answer 3

May 1, 2011 2:02 PM in response to chrisiam

Hi, Chris -

OK. What is the alias for the non-working account?

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Answer 4

chrisiam Author

Level 1

6 points

May 1, 2011 4:01 PM in response to Don Archibald

Sorry Don, I have no idea what that question means.

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Answer 5

May 1, 2011 4:14 PM in response to chrisiam

Hi, Chris -

A member's alias is the public name that appears alongside any message they post in these Discussions. The account you've been using in this thread, your wife's account, displays the alias "chrisiam".

What is the alias (the public name) for your account, the account that you can't log in with?

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Answer 6

chrisiam Author

Level 1

6 points

May 1, 2011 4:37 PM in response to Don Archibald

Right. It's been a while since I was on these forums. I think it's either "hullinem" or "chandler"

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Answer 7

ali brown

Level 7

26,493 points

May 1, 2011 4:58 PM in response to chrisiam

Hi chrisiam!

Deleting the browser Apple Cookies for the affected account may remedy the problem.

By any chance is this Your Profile?

ali b

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Answer 8

chrisiam Author

Level 1

6 points

May 1, 2011 5:03 PM in response to ali brown

Yes. Wow!. I may have created two in the past so I'm not sure if that's the one associated with my current account. The most important thing to me is that it is the one associated with my iTunes, App Store, Mobileme, etc.

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Answer 9

ali brown

Level 7

26,493 points

May 1, 2011 5:08 PM in response to chrisiam

Great Chris!

Deleting the cookies should allow you to sign in with any account you may have.

ali b

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Answer 10

chrisiam Author

Level 1

6 points

May 1, 2011 5:09 PM in response to ali brown

I've already reset Safari. Didn't that delete my cookies. "Remove all cookies" was clicked.

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Answer 11

chrisiam Author

Level 1

6 points

May 1, 2011 5:37 PM in response to chrisiam

Also, I get the same response - "We'll be Right Back" - no matter where I log in from: my computer, my iPad, someone else's computer. In addition, I am able to sign in to my account for other reasons (support for Apple Care on the website, through iTunes, App Store, etc).

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