mcfmullen
Level 1 (0 points)

Q: Got receipt for an unauthorized purchase, please help!

Let's be clear, the only iDevice we own is a single iPHone 3GS:

 

Last night I received an invoice stating I downloaded a free App called Texas Poker from KAMAGAMES LTD. The app, which I have never downloaded (it isn't in my iTunes nor on my phone), has made two in-app purchases:

 

Texas Poker, 500k chips, Seller: KAMAGAMES LTD                                9.99

 

Texas Poker, 500k chips, Seller: KAMAGAMES LTD                                9.99

 

After taxes, this total invoice comes out to 22.76$, which is the total amount I had left in my account from a gift card I had redeemed a couple of months earlier.

 

I have never downloaded such an app, therefore these in-app purchases are impossible for me to have made. I reported this by e-mail to iTunes support but it's the weekend and I really want this settled ASAP.

 

Thank god I did not have a credit card linked to my account.

 

What can I do from this point on?

 

All of this follows my installing of an app called Paperboy:Special Delivery, which is free and does not allow for in-app purchases.

 

I do not gamble and NEVER play poker.

 

How can I get my money back from this illegal, unauthorized purchase?

iTunes Store, Mac OS X (10.5.8), An illegal, unauthorized purchase

Posted on May 1, 2011 9:23 AM

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mcfmullen

Q: Got receipt for an unauthorized purchase, please help!

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  • by Countrygirl68,

    Countrygirl68 Countrygirl68 Jan 17, 2013 2:30 AM in response to mcfmullen
    Level 1 (0 points)
    Jan 17, 2013 2:30 AM in response to mcfmullen

    Happy to see that i'm not alone, yesterday i received a message from apple stating that there was a purchase from an unautorizded computer, when i check my itunes credit was zero (before it was around 28€), then i received 2 email for 2 puchases (some chinese app by Lediaitong Technology Co., Ltd.) in the two bills it was stated that my credit card was used but i've just contacted my credit card company and there's no trace of those two transactions. I've checked the option of no credit card on my itunes account and now i'm waiting for the refund of the lost itunes credit from apple.

  • by samfrommccreary,

    samfrommccreary samfrommccreary Oct 12, 2015 5:18 PM in response to jveg
    Level 1 (0 points)
    Oct 12, 2015 5:18 PM in response to jveg

    I too have a similar issue, today i got a receipt through an email from iTunes for $17.29 CAD. For something called skill scorecard, and when i try to cancel it by clicking the iTunes cancellation form link it says 403 forbidden. I do not remember purchasing this, i haven't even been on iTunes for a couple of weeks now. How do i cancel this?

  • by stedman1,

    stedman1 stedman1 Oct 12, 2015 5:20 PM in response to samfrommccreary
    Level 9 (74,332 points)
    Apple Watch
    Oct 12, 2015 5:20 PM in response to samfrommccreary

    The message is a scam. Did you provide personal/account information to the scam web site? If so, change all passwords immediately.

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