Q: Got receipt for an unauthorized purchase, please help!

i also had $20 wiped out from my account which only had $33 initially. my accound showed that i purchased some chinese online game. how do i contact apple by email? do you guys have the email address for it?

i want my refund. these hackers ought to be sent to jail!

Go to https://expresslane.apple.com ; select 'iTunes' in the first column and then 'iTunes Store' in the second column. In the third column click 'Purchases, Billing & Redemption' and proceed from there.

I too was hit this morning, Order and Chaos online purchase - it wiped my account out completely.

How is this happening? How are hackers gaining access to accounts and passwords. Prior to logging in today after an email from Apple, I hadn't logged in for several months.

I got hit too, I am highly conscious of computer security and never use the same password on websites.  I just cant understand why a company as big as Apple do not have customer support call centres.  These hacks are theft and should involve the police/authorities.  And if the device is unauthorised why let the thing download - isnt that the point of authorisation?

I was just hit with the same thing... and I just find report after report of the same exact thing all over the internet. Apple please take care of this, find out why it is happening. I am an apple developer myself and I take security very seriously.

Josh

This happened to me today to.  Got 2 back to back emails from Apple saying that a device that wasnt' previously associated with my account was used to make a purchase.  I had just applied a brand new $50 itunes card yesterday.  Less then 24 hours later, my balance is down to 89 cents.  Completely ridiculous.  There is no virus on my computer, it is heavily protected, my password has been given to no one.  How does a company this large have security this poor?

Yup happened to me this morning... again just another example for using an email address for your login ID is a bad idea, espeically the email account gets phished constantly.

Paypal was smart enough to dispute all of those trasactions and let's just hope refunds will be issued.

Oh yeah, change your password every 72 days.

Another victim here - $49.99 from Original Gangstaz, 3600 Street Creds, Seller: Addmired, Inc. How do we contact iTunes? Or do we just contact the credit card company our iTune account is connected to?

My store credit was wiped out yesterday, $45.15, for about 45 songs, mostly Asian songs. I have emailed Apple but have not gotten a response yet. I am hoping that they will refund my money. Has anyone from these older posts gotten a refund? I am really glad now that I never attached a credit card to my itunes account. My personal information is still correct, so they somehow just got my password. I too received the email from Apple telling me that a device not registered to my account had made the purchase!! If they know it is an unregistered device, why do they allow the purchase to go through??

I got a full credit for the unauthorized purchases on my account with  no questions asked, but they did say in the email responses that a credit was not the norm and I shouldn't expect one in the future.

Good luck :-)

I got a reply today, and they are giving me a full credit too!! So relieved :-) They didn't say anything about it not being the norm, just that I should change my password (I already had!) and that my account has been temporarily disable for new purchases, until I have it re-enabled. At least that will protect my credit until I can decide what to spend it on.

Thanks for the reply :-)

I just got an email from iTunes saying that a device that wasnt' previously associated with my account was used to make a purchase. I look on my account and see 3 charges for "Original Gangstaz" totalling $74.97. I have never even heard of this game and no one else knows my account info or has access to my device. After looking online it appears there are some developers who have found a way to capture your info and send it back to them. This has me worried about the apps I actually did download that one of them might be doing "bad things". Apple has said they will refund me but of course it will take 3-5 days. Funny how they can charge me instantly but not replace my money instantly...

I just got over $200.00 Dollars taken from my account.  4 different transactions, and a bunch of different orders in each one.   Where do I send the e-mail?  I've already contacted paypal, disputed all 4 transactions, but I want to make sure apple knows too, what e-mail address should I send the info to?

Please help me guys.

Thank you.

Contact both Paypal and itunes support and let them know. iTunes is via email only which blows but they do respond you within about 24hours though they say up to 48.  Go to http://www.apple.com/support/itunes/ and on the left side at the bottom is contact support. It will take 5-7 days to refund you.

I highly suggest that no one have paypal or a credit card associated with their account it can be much more involved to replace those funds.  Not with as much fraud going on as there is. Buy and use gift cards. If you shop around you can even get them cheaper than face value at discount stores like Costco or Sams club.  The sad thing is this may repeat itself as there have been rumors (heck apple is sueing someone) that some rogue apps may be collecting user data to facilitate this. The other thing to watch out for is don't enter your username/pw when using open wifi hotspots with your device as someone can sniff that data because for some odd reason it appears the store does not use SSL.

I had the same problem with unauthorised download of Texas Poker and chips the last days.

I got the money back but Appel told me only for this case.

It is a big problem, that the use of a cash-sevice was possible especially course the passwords at iTunes and the cash-service are different.

I saw one messure in the www from jan. 2011, where is told, that 50.000 accounts of iTunes were stolen and offered on a chinese website for about 2.50US$/account.

Maybe that is one of the reasons.

Now my accounts at iTunes and the cash-service are temporarily locked and I will not change that, until there are no better news.

E-mail-adresses are known from deverse people in this world. So I think it is no good idea to make this as the ID-name of the account. I see the same problem with the common known cash-services.

The ID-Name should be a self choosen name. The E-Mail-Adress should stay in the background.

Every transaction should be sent to the e-mail adress with a transaction code, which then can be used for!