so other than going back to a system restore point, is there no simple fix, driver or "widget" that would fix this problem. The cd player plays, imports in iTunes, it simply won't burn a disc all of a sudden since the update. anyone got a solution it would be appreciated
DC
Windows 7
Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.
i have tried to copy to clipboard and then paste but it won't let me. I have put it into a word doc and it won't paste, I have put it in an excel spreadsheet and it won't recognize there as anything to paste. Any suggestions? I am following your instructions to the letter using windows explorer and have signed in to the discussions website instead of through the email to see if that would help but alas, no it has not. Thanks b noir
canuckdoc
Hmmm. Maybe try just selecting everything in that screen, right-clicking the blue mass, and selecting "Copy". Then try pasting that into a reply.
For example, this is what I get when I do that:
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
LENOVO 889703U
iTunes 10.2.2.12
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.0.25
Apple Mobile Device Driver 1.55.0.0
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 0012AB3012A59CD0
Current user is an administrator.
The current local date and time is 2011-05-13 15:20:35.
iTunes is not running in safe mode.
WebKit-accelerated compositing is enabled.
HDCP is not supported.
Core Media is not supported. (16005)
Video Display Information
Mobile Intel(R) 965 Express Chipset Family
Mobile Intel(R) 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 09ef822d1336669449ff9fa4b24cb120
iPodService 10.2.2.12 is currently running.
iTunesHelper 10.2.2.12 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
LowerFilters: PxHelp20 (2.0.0.0), DRVMCDB (1.0.0.1), DLACDBHM (1.0.0.1),
UpperFilters: GEARAspiWDM (2.2.0.1),
E: MATSHITA DVD/CDRW UJDA775, Rev CB03
Data or MP3 CD in drive.
Could not open CD handler, 32. There is a problem with the installation of the drive in Windows or the drive contains a copy-protected CD.
Get drive speed succeeded.
The drive CDR speeds are: 4 8 16 24.
The drive CDRW speeds are: 4.
ever since updating to iTunes 10.2.2.12, i cannot burn a CD of songs purchased on iTunes. I get error messages such as 4280, 4000. Windows 7
