2 Replies Latest reply: May 1, 2011 12:52 PM by lozibear
KEWTexas Level 1 (0 points)

I have been having issues with my home button and proximity sensor on my iPhone 4.  The Apple Store said over the phone to restore it.  I asked if it would screw up all my settings, and the guy said no, it would be the same.  Not only did it screw up all my settings, but I lost three years of data in the process...text messages, app data (yup Angry Birds progress gone) and pictures...yes, they are backed up in a million different folders on my PC, but I wanted them in that one on my phone.  Every time I tried to restore it said:  "iTunes could not restore the "iPhone" because the backup could not be saved on the computer.  I am in the Apple Store now syncing a new phone because the home button issues made it worth replacing, but the Genius said all my data is lost.  I guess I have it set to override everytime I back up...can't figure out how to change that, but shouldn't backups be saved somewhere on my system???  I really would like to get all that data back.  Genius said she doesn't know PCs and no one else in the store knows PCs.  Um...ok.

iPhone 4, Windows 7
  • lozibear Level 1 (40 points)

    hi kew there is usually 2 options, option1 to restore from iphone or option2 to restore from new, so it sounds like you've restored from new, which clears all your apps from fone & itunes. hope this helps. lori :-)

  • wjosten Level 10 (94,210 points)

    iPhone backups for Windows are stored here:


    • Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
    • Windows Vista and Windows 7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\


    You'll need third-party software to extract the contents: