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iTunes auth problem on Windows 7 64-bit

Hi,


I experience weird issues with the iTunes auth-process on a Windows 7 (64bit) machine.

When I try to authorize my computer it results in a message telling me something about connection issues. Anyhow, it seems the computer is kind of activated since I can deauth my computer. If I try auth'in my computer several times, it also allows to deauth it several times until it says that it is not auth'd anymore.


My tries so far to solve this

- updated to latest iTunes

- deactivated, even uninstalled firewall (used NIS2011), also disabled the Windows Firewall after that

- checked hosts file

- deleted SC Info

- even tried with creating new library

- disabled User Access Control in Windows

- disabled all startup items in "msconfig"

- tried to activate with same account a different computer in the same network, I was able to play movies using the private home sharing feature, also activation was no problem

- re-installed Apple Software (including iTunes, Quicktime and Safari)

- checked Diagnostic within iTunes with no problems


So my guess is that it could have something to do with 64 bit or any hard- or software related issue at my computers side.


Detailed procedure:

1 - Start iTunes, click Store > Authorize > Enter credentials

and now the weird thing is that the "authorize" button says "deauthorize", no matter how often I try to deauthorize before.

User uploaded file


2 - Repeated step 1 since it says always the same error message (connectivity alert)

User uploaded file

3 - Playback of any DRM protected media does not work (movies). It asks for authorization again but fails to do so with the same message again

4 - Deauthorizing is possible and I noticed that I can do this as many times as I tried to authorize before.


Does anyone have a suitable idea for helping me out in this issue? I never had problems on my mac before, nor on a Windows 7 32bit system.

My 64 bit machine is only used with one iTunes account.


I already contacted the iTunes Support via Mail but they could not help me since this could be a technical issue.


Any help is much appreciated.


Thanks in advance,

Benjamin

iTunes-OTHER, Windows 7, 64 bit

Posted on May 3, 2011 9:14 AM

Reply
12 replies

May 3, 2011 12:13 PM in response to 7ben

Additional info: I created a second apple id and noticed it works fine with that one, so it must be something with my primary apple id... its weird because the computer is brand new and was never activated before (only the ssd was taken over from the old system where itunes has been activated).

Jun 17, 2011 6:27 AM in response to 7ben

I think you may have reached your maximum limit for authorized computers (limit is 5). I would try de-authorizing all the computers and re-authorize them one by one including the new win 7 64-bit. To do that, in iTunes store go into your account settings, you'll see a page with your profile info including your address and credit card info and there is a button that says something like "de-authorize all". Do this, then in your win7 pc authorize it again. This may clear things up.

Jun 22, 2011 10:07 AM in response to 7ben

After numerous calls with Apple support, I finally got it working


For me, the problem was the following:


1. Make sure that Internet Explorer is your standard browser for windows (if not...make it)!

2. In Internet Explorer go to "Internet Options" then "Advanced"

3. In the list scroll down to "Security" and UNCHECK "Check for server certificate revocation"

4. Make sure that (a bit further down) "Use SSL 3.0" and "Use TLS 1.0" are CHECKED.

5. Delete the "SC Info" folder once again... 😉

6. Run iTunes in Admin-Mode


After that, I was able to activate my computer and I changed my browser back to Firefox afterwards...


Hope that will help you too !!


Cheers

iTunes auth problem on Windows 7 64-bit

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