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My iPhone 4 lock button doesn't work

2358 Views 1 Reply Latest reply: May 3, 2011 2:56 PM by SpencerDaBest RSS
SpencerDaBest Calculating status...
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May 3, 2011 2:56 PM

My lock button on  my iPhone 4 doesn't and my Facebook app kickes me off all the time and so does wifi. I got the apple iCare plan and i was wondering if i could either get it fixed or trade it in 4 the new white one it looks so much better.

iPhone 4, iOS 4.3.1, Lock Button doesn't work
  • modular747 Level 6 Level 6 (15,790 points)
    Currently Being Moderated
    May 3, 2011 3:08 PM (in response to SpencerDaBest)

    You should first try the basic troubleshooting steps described in the User Guide:

     

    Restart phone

    Reset phone

    Restore in iTunes using a  backup

    Restore in iTunes as new, without using a backup

     

    If the last step doesn't help, you have a hardware failure, and you need to make an appt with an Apple Store Genius Bar. If they determine that your problem is covered by the warranty (including AppleCare), you will be given a replacement - probably a referb unit.  You don't get to "trade in" for another model (i.e. White)

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