Initially Apple said "there have been no reports of this problem yet", they did say there was a problem on 2009 models. This was a widely known problem.
It seems from what I have read it's just the luck of the draw. You might get one and it works perfectly. You might get one that has a problem from day one.
No doubt, it is a lovely machine and I'm a bit gutted it didn't work out for me. Apple agreed that this was a machine defect. My unit is being picked up this morning and I will be fully refunded. 🙂
I have just bought the 2.7Ghz i7 mac mini at a fraction of the price and am after the new 30" Sony Bravia.
I still want to know why is happening in the first place?!
Glauconite, we had to be quite insistant, we did not want it fixed (why should we) and we only wanted a replacement. After my weekend of reinstalling and testing other OS answers I decided actually no, I just want a full refund. I explained my general unhappiness about the unit and explained why I wanted a full refund and that I would rather have a tower or mini. If not Apple would have wanted to fix it.
If you really want the imac, tell that you only want a replacement and point them in the direction of the forum to prove that this problem does exist.