Mackie Onyx audio interface not recognized

Question

Mackie Onyx audio interface not recognized

I bought a Mackie Onyx 820i this week but have been unable to get it working with my MacBook Pro via firewire. The mixer seems to work fine sending audio through the channels to my headphones but I've tried absolutely everything to connect it via firewire with no luck.

It does not appear in my Audio Midi Setup when connected and not in Ableton Live either. I've tried switching it on when connected and having it switched on before a reboot. I've tried it on 3 different Macs and using 2 different firewire cables including the one that came with the desk. I've established that all the firewire mac ports are working and all the firewire leads are ok by using them with external firewire hard drives.

My MacBook Pro is a 17" mid 2010 2.66 Ghz Intel Core i7 processor. Running OSX 10.6.7 and using a Lucent (ID 5901) firewire chipset. I've tried it on my housemates 2 macs. One an older MacBook Pro - a 2 Ghz Intel Core Duo Intel Mac a few years old (also Lucent firewire) running OSX 10.6.4 and an older MacBook running OSX 10.6.7. I have tried absolutely everything I can think of with no luck. Are there any known conflicts that would stop my mac from seeing it? Any advice would be greatly appreciated as I'm at the point where I'm about to return the Onyx through total frustration.

Cheers.

MacBook Pro, Mac OS X (10.6.7)

Posted on May 6, 2011 4:38 PM

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Answer 1

May 7, 2011 5:00 AM in response to CMCSK

I've read every mac / Mackie / audio forum online at this point. Read the manual. Mackie's entire tech support/troubleshooting advice is that it runs on Core Audio so plug in the firewire cable and the mac should see it, but it doesn't. It's the weekend so I can't call their tech support til Monday. Any advice anyone?

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Answer 2

miki d

Level 1

0 points

Mar 10, 2015 10:32 AM in response to Flavie Gufflet

Im getting the complete run-around from apple(audio core driver) ,loud technology's (Mackie) and Im ready to throw in the towel. A program needs to be written by either Apple or Loud Tech to recognize the volume sliders in the audio devices window on a Mac. Loud tech support told me to use compression plug-ins to boost missing gain stage...Really? Have they not heard of raising the noise floor? My 150.00 Pre-sonus interface recognizes the volume faders in audio/midi devices window- If anyone has made any progress please reply...

Cheers

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Answer 3

Wissbaum

Level 1

5 points

Mar 10, 2015 12:10 PM in response to miki d

You could run this and see if it fixes it.

http://www.mackie.com/products/onyxiseries/drivers/Onyx_i_Setup_v4_1_0_1_0_0.dmg

Or try this. Depending on what's gone wrong it may help.

From your terminal, run the following command:

sudo nvram boot-args="kext-dev-mode=1"

Enter your password, and then restart your computer.

When it boots up, you ahouls see the Mackie again as one of the Input/Output devices.

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Answer 4

miki d

Level 1

0 points

Mar 23, 2015 11:59 AM in response to Wissbaum

Thanks for the reply! The problem is not whether the Oryx is recognized in audio/midi set up on the Mac as it is- What's not working is the volume faders in the audio devices window- so far from what I have used Presonus have it right, where as the Mackie and the Scarlett 18I do not. Any other ideas anyone?

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