sander81

Q: iMac 12,2 (mid 2011) airport (wireless) problem

I bought this week an iMac Mid 2011.

I have done every update from " software update", but i have an issue with the wireless connection.

Sometime the wi-fi connection freezes and internet doesn't work (ping with router fails). To solve I have to disconnect airport and re-connect.

The router wireless works (i have 4 pc + 2  mac + iphone, and i have this problem only with this iMac). In windows (bootcamp) wireless works fine.

Yesterday, when i opened Network Utility, opening the airport interface (en1) I had a kernel panic (this happened 2-3 times). So I reinstalled MacOsX.

Today I have the same issue with the wi-fi, but when i open network utility i have not kernel panic.

 

Someone has this problem?!

 

Solutions? Next week I'll call apple support to see if this is a known problem

iMac, Mac OS X (10.6.7)

Posted on May 7, 2011 5:35 AM

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Q: iMac 12,2 (mid 2011) airport (wireless) problem

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  • by sander81,

    sander81 sander81 May 12, 2011 1:43 AM in response to wifiguru
    Level 1 (0 points)
    May 12, 2011 1:43 AM in response to wifiguru

    Hi wifiguru,

    I have a E3000 with dd-wrt firmware, like Troy (there are other informations in my posts, in this thread).

    Unfortunately I have not kernel panic logs, I read the console log but after macos reinstallation I have lost the logs.

    I think there is an incompatibility with my router or some router with 802.11n. I can check if there is a router firmware or upgrade, but it's not a router problem. I have 6 computer + other wireless devices in my home and I have this problem only with this iMac.

    This new wireless adapter uses 3 antennas and enhance bandwith (till 450mbs, read: http://www.hardmac.com/news/2011/04/15/airport-test-at-450-mb-s ) but I think this option have problems with some routers.

    Do you know if I can disable this feature to test ?

  • by hardbase,

    hardbase hardbase May 12, 2011 12:32 PM in response to sander81
    Level 1 (0 points)
    May 12, 2011 12:32 PM in response to sander81

    I tried to use another channel of my router. Still got the trouble. I checked updates and all are latest. And like Sander81 i got more devices/computers which work fine with the router... No idea... :( hope it will be fixed soon...

  • by Zenobius,

    Zenobius Zenobius May 12, 2011 8:50 PM in response to sander81
    Level 1 (0 points)
    May 12, 2011 8:50 PM in response to sander81

    So glad i found this thread.

    Been pulling my hair out all day trying to figure this out.

    at least i know its not just me.

     

    I have tried everything i can think of, nothing works. I thought for the longest time it was my Airport Extreme having problems, unfortunately i am seeing its the new iMac.

     

    Switched between 2.4 and 5ghz with no change.

     

    @Sander81. i have turned the Airport off, and plugged in a plain 802.11n single band netgear router, no difference. unless you mean turning off the actual antennas and just use one.

     

    I also have other Mac's and 1 PC on my network, every one of them is fine, just the new 27 iMac is having this issue.

    I hope Apple is aware of the issue and will have a fix shortly.

  • by wifiguru,

    wifiguru wifiguru May 12, 2011 11:45 PM in response to sander81
    Level 2 (240 points)
    May 12, 2011 11:45 PM in response to sander81

    Sander81/hardbase,

    I would try disabling security first and check if it works without security. What channel are you using ? PIck a common channel like channel 36 ( if its a 5 Ghz router) and then test with and without 40 Mhz channel extensions.

    If it's a 2.4 Ghz only router, then make sure the router is only using a 20 Mhz channel width.

    Let me know if any of these options work and then we can debug some more. Also what signal strength are you seeing the router at ? Holding the Option Key and clicking on AME when connected to the network gives you this information.

  • by Zenobius,

    Zenobius Zenobius May 13, 2011 12:11 AM in response to wifiguru
    Level 1 (0 points)
    May 13, 2011 12:11 AM in response to wifiguru

    airport.jpg

    Just tried your suggestions, same problems. With and without security no change.

    my test is a 5mb mp3 streamed from a USB drive connected to the AE, every device in the house can stream it fine, except the new iMac. generally 8-20 seconds in, 5-15 second pause. a 4 minute song, takes 13 min to fully play this way... annoying to say the least.

     

    hope there is some simple explaination to this that i just don't see.

  • by nmonmymac,

    nmonmymac nmonmymac May 14, 2011 12:22 AM in response to sander81
    Level 1 (0 points)
    May 14, 2011 12:22 AM in response to sander81

    New iMac 2011 3.4ghz 27". 

    Cisco AP1142N a/b/g/n (Autonomous mode)

    I have am having the same issues.

    1) done a PRAM,

    2) SMC reset,

    3) Reinstall of OSX,

    4) Update to 10.6.7 (imac 2011).

    5) I have cleared out related  .plists files in /Library/Preferences/SystemConfiguration

    6) Deleted and re-added the network configuration.

     

    In bootcamp with Windows7 , I had absolutely no issues with clean iperf testing at over 100Mbits/s. Works fine with native Atheros driver in the Bootcamp Windows7 partition.   

     

    In OSX, the problem occurs at both 2.4Ghz and 5Ghz 802.11n configurations.  I am using WPA2-AES (PSK) for security.  In OSX, while using WPA2-AES (802.11n), I am getting severe performance degradation. Web pages are slow to pull up, and if I am doing a download, pings to local hosts on my lan fail in a terminal window.  Many downloads fail outright.

    The problem seems directly related to the use of WPA2-AES.  When I drop down to WPA-TKIP, there are no issues. However, 802.11n standard requires WPA2 for security.  Dropping to WPA-TKIP forces down to 802.11a on my AP in which I run more reliably, however limited to 802.11a rates. TKIP is not allowed with 802.11n per standard. 

     

    This is confirmed on both 2.4Ghz  and 5Ghz. I am using 40Mhz spacing and allowing Dynamic Frequency Selection on the 5Ghz band.

     

    Log entries on my AP1142  during 802.11n +WPA2 AES-CCM are showing the following errors:

    May 12 00:07:05: %DOT11-4-CCMP_REPLAY: Client 109a.dd9e.9990 had 16 AES-CCMP TSC replays

    May 12 00:07:11: %DOT11-4-CCMP_REPLAY: Client 109a.dd9e.9990 had 28 AES-CCMP TSC replays

    May 12 00:07:17: %DOT11-4-CCMP_REPLAY: Client 109a.dd9e.9990 had 21 AES-CCMP TSC replays

    May 12 00:07:23: %DOT11-4-CCMP_REPLAY: Client 109a.dd9e.9990 had 6 AES-CCMP TSC replays


    No errors at all when running with WPA1 / 802.11a with TKIP.  Performance is actually much better at this speed.

     

    My 2009 MBP with 10.6.7  runs 802.11n +WPA2 AES-CCM without any issues whatsoever. I have run at the maximum 802.11n speed supported by my AP with my MBP without problems.

    Have a couple of other 802.11n WPA2 AES-CCM connected devices in my house running without any errors logged either.  Both at 5Ghz and 2.4Ghz bands.

     

    This definitely looks to be a driver issue in OSX.  It needs to be fixed soon otherwise I have to wonder how Apple can claim that this is an 802.11n system when its totally broken.

  • by Kricki,

    Kricki Kricki May 15, 2011 9:05 AM in response to sander81
    Level 1 (0 points)
    May 15, 2011 9:05 AM in response to sander81

    I solved the "WiFi connectivity drop"-issue of the new iMac 12,2 (May 2011 refreshment / 27" + i7 + 3,4 GHz) by changing the channel of my WiFi-router manually.

     

    Strange, because the new iMac replaced an older one from 2007 that worked at the same place and with the same router without any problems...

  • by Zenobius,

    Zenobius Zenobius May 15, 2011 9:26 AM in response to Kricki
    Level 1 (0 points)
    May 15, 2011 9:26 AM in response to Kricki

    what channel did you use?

    and 2.4 or 5ghz? etc.

  • by Zenobius,

    Zenobius Zenobius May 15, 2011 11:17 PM in response to Zenobius
    Level 1 (0 points)
    May 15, 2011 11:17 PM in response to Zenobius

    I have had my iMac connected directly for the last 3 days due to this issue.

     

    Tonight i decided to turn on airport and unplug and see if i can mess with the settings on my AEBS again.

    didn't need too..

     

    It's working as it should now... nothing has been changed since i posted the pic above. It's been streaming my music in iTunes for the last 30 minutes with no hiccups. Even fired up the software update and transfered a 300 mb folder between two macs... all at the same time.

     

    not sure what happened, but i havn't changed anything on my end. See if it stays this way.

  • by gareth97,

    gareth97 gareth97 May 16, 2011 9:44 AM in response to sander81
    Level 1 (0 points)
    May 16, 2011 9:44 AM in response to sander81

    I have an imac 3.1GHz i5 (mid 2011) and its dropping out, my iphone, ipad and macbook pro all work fine just not the imac.

  • by hardbase,

    hardbase hardbase May 16, 2011 9:55 AM in response to sander81
    Level 1 (0 points)
    May 16, 2011 9:55 AM in response to sander81

    So far i checked out Channel 1,2,4,6 with my Router. I still got the trouble. Did anyone check out the 5Ghz so far?

     

    The thing is that it even drops when i am up- or downloading. So in my eyes it has nothing to do with any sleep-modes. It happens while i am using the web  

     

    And i am not sure but i think that privat sharing with another mac has got the issue as well. I sended some Pings for about 40 Minutes and all worked fine. Then i checked out Screen-Sharing and it dropped. Maybe its not the same issue - not sure, but its something i have noticed so far...

     

    And here i found 2 more threads about this imac 2011 wifi issue:

     

    https://discussions.apple.com/message/15194666

    https://discussions.apple.com/message/15190924

     

    I just know that apple (us) noticed about the issue. German Hotline has got no bugfixes or updates so far

     

    Lets hope, wait and see....

  • by nmonmymac,

    nmonmymac nmonmymac May 16, 2011 9:59 AM in response to gareth97
    Level 1 (0 points)
    May 16, 2011 9:59 AM in response to gareth97

    gareth97..  Can you provide details on your configuration?

    Router  / Access Point Type?

    Was this WPA2 or WPA?

    What frequency (2.4Ghz/5Ghz) 

    Channel number?

     

    Try changing your router to WPA-TKIP to see if the problem still occurs and let us know.

  • by nmonmymac,

    nmonmymac nmonmymac May 16, 2011 10:04 AM in response to hardbase
    Level 1 (0 points)
    May 16, 2011 10:04 AM in response to hardbase

    I am Having issues with 5GHz also.  (I have verified that my issue is  on both 2.4Ghz and 5Ghz ).  Are you on WPA2?  Can you test with WPA-TKIP?

  • by gareth97,

    gareth97 gareth97 May 16, 2011 11:07 AM in response to nmonmymac
    Level 1 (0 points)
    May 16, 2011 11:07 AM in response to nmonmymac

    Airport Extreme

    Channel 9, 2.4GHz, WPA2 personal

  • by nmonmymac,

    nmonmymac nmonmymac May 16, 2011 11:18 AM in response to gareth97
    Level 1 (0 points)
    May 16, 2011 11:18 AM in response to gareth97

    Swtich to WPA-Personal  and see of this works.

     

    If you have the AP Extreme,  why not also use the 5Ghz radio? Many more non-overlapping. channels and less congestion.

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