10 Replies Latest reply: Nov 18, 2011 5:10 AM by Geniecommands
ana mariafrommalaga Level 1 Level 1 (0 points)

My iPad has been locked due to my daughter has set a wrong code so many times, now, my iPad asks me to connect it to iTunes. When i plug it to the computer, iTunes advises me saying this "iTunes couldn´t connect to iPad because iPad is locked wit a security code. Enter the code on the iPad to be able to connect with iTunes" but i cant enter the code because it doesn´t show me any keyboard to insert the code. What can I do?


iPad
  • Apfelwurm Level 4 Level 4 (1,700 points)

    Read this important document from Apple and follow the instructions:

    http://support.apple.com/kb/HT1212

  • ana mariafrommalaga Level 1 Level 1 (0 points)

    there´s also another problem, i don´t have access to the last computer my iPad was sync to, i threw it away. Is there anything else i can do? maybe take it to an aplle store or something?

  • Demo Level 10 Level 10 (81,595 points)

    Yes you can restore using another computer, but you will lose all of the data that you had on it. You can download your purchased apps again at no charge using the same Apple ID that you bouht them with. A paragraph from that article.....

     

    If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone and iPod touch software.

  • ana mariafrommalaga Level 1 Level 1 (0 points)

    ok, so i have to restore the iPad with another computer, and i will lost all my data, but, where can i found a post or something like that, that show me the steps i must follow to restore my device?

  • Demo Level 10 Level 10 (81,595 points)

    This should help you out with restoring your iPad.

    http://support.apple.com/kb/HT1414

  • Apfelwurm Level 4 Level 4 (1,700 points)

    A little further up in this thread you wrote that you threw away the computer the iPad was last synced with.

    This means that you threw away the backup of your iPad.

    How do you now expect to restore your iPad when you threw away its backup?

  • Demo Level 10 Level 10 (81,595 points)

    She can still restore the device. She just can't restore all of her data. She knows she will lose it all. Read her most recent post again.

     

    This is a copy and paste from Apple's site about a disabled iPad due to a forgotten passcode.

     

    If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone and iPod touch software.

  • Apfelwurm Level 4 Level 4 (1,700 points)

    "...but your data will not be present..." means that the owner's data will be lost.

     

    All those who have had their iPads stolen will be happy to know that the thief does not have access to the data of the rightful owner!

    Should this not be the case, then what is the use of protecting the iPad with a passcode?

  • Apfelwurm Level 4 Level 4 (1,700 points)

    "...but your data will not be present..." means that the owner's data will be lost.

     

    All those who have had their iPads stolen will be happy to know that the thief does not have access to the data of the rightful owner!

    Should this not be the case, then what is the use of protecting the iPad with a passcode?

  • Geniecommands Level 1 Level 1 (0 points)

    Only at Apple, if I forgot my password to any website in the world there is a way to retrieve it BUT not with your IOS device. No your going to delete all I have purchased and expect me to spend 6 hours waiting for over 50gb of stuff to restore at a USB snails pace... Brilliant... listen I dont know why the code I use to use no longer works, I use it eevry day and some genius is going to say well you forgot it but I still know my postcode so NO I did not forget it. I think this is got to be the stupidest system every devised. If your bank did this to you would walk.