Photoshop CS has stopped working

Question

Photoshop CS has stopped working

I have been using Photoshop CS (v. 8) for some years on my eMac with OS X 10.4.11. A few days ago I got into some trouble unconnected with Photoshop, involving an inability to delete a large file I had been downloading or to empty the Trash, and had to switch ythe computer off with the mains switch. Now Photoshop will not work any more — what it does is to open as far asthe initial screen with the title and details of the developers, etc., and then shut down again. I tried the following measures in succession, each time verifying that Photoshop still did not work.

1. I re-installed Photoshop (over the original one).

2. I trashed all Photoshop preference files.

3. I ran DiskWarrior to re-organize everything on my hard disk (I do that every few weeks anyway) and used the Mac's Disk Utility to verify the startup disk and to repair disk permissions.

4. I trashed Photoshop and every file associated with it and then re-installed it from scratch.

4. I used Onyx to reset the LaunchServices Database.

5. I reset PRAM (whatever that is; at the moment I think my computer needs a hearse, not a pram).

6. I reset Open Firmware.

7. I checked most of my other major applications and ensured that they are all working. By the way, I have not installed anything new that I can think of since Photoshop was working perfectly well.

If anyone can suggest anything else I could try, I should be immensely grateful. I use Photoshop a great deal and at present have a lot of photos waiting to be editrd. I ought to add that Photoshop CS (i.e. v. 8) is the only version that, in combination with particular versions of the Adobe RAW plug-in and Adobe DNG Converter, allows me to process camera RAW files from my up-to-date cameras on my relatively ancient computer and operating system.

eMac G4 (PPC), 1.25 GHz, Mac OS X (10.4.11)

Posted on May 8, 2011 6:24 AM

Reply

Answer 1

Best reply

Michael Graubart Author

Level 2

369 points

May 8, 2011 7:50 AM in response to Michael Graubart

I have to add that after posting the above list of measures I have tried, I decided to try using force majeure and re-installed my OS X 10.4.11 operating system from the standalone updater/installer.

Photoshop CS still does not work.

Reply

Answer 2

May 8, 2011 8:21 AM in response to Michael Graubart

You likely have a cache file that is causing you some mischief. The easiest way to deal with this is to install Applejack and then reboot into single user mode and use the "deep clean" mode by typing

applejack AUTO restart <enter>

You can see the user information in the ReadMe.rtf file on the install DMG file. If that doesn't help, you can run AppleJack again in interactive mode and deep clean your user area as well.

You might also create a new account, log into that account and see how PS CS does in that account. This should only be done if AJ fails to clean out the offending condition.

Reply

Answer 3

May 8, 2011 1:21 PM in response to old comm guy

AppleJack is amazing. Thank you for telling me about it, Old very Uncommon Guy. I ran AJ in single user mode, using, first, auto mode, then deep auto mode and finally interactive mode. In interactive mode I did not, however, touch preference files because I did not want to wipe out my preferences in all the applications that have nothing to do with Photoshop. Should I have included preferences in my cleaning operation? Would that, in fact, have destroyed the preferences in all my non-Photoshop applications?

Thinking, then, that reinstalling my operating system might have repaired something that might have originally prevented Photoshop from installing properly, I then once again trashed Photoshop and its preference files manually and reinstalled Photoshop again.

After all that, and having tested Photoshop at every stage, it still does not work. I have an alternative account, so as a last resort I logged out and logged into my alternative account. Photoshop does not work there, either.

What possible other cause could there be, when it worked perfectly for years, and when I have now repeatedly reinstalled it from scratch?

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Answer 4

BDAqua

Level 10

239,225 points

May 8, 2011 2:04 PM in response to Michael Graubart

AJ doesn't clear the prefs, just checks them I isolates if bad/unreadable.

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Answer 5

May 8, 2011 2:33 PM in response to BDAqua

Thanks for that reassurance, BDAqua. On that basis I did the preferences and the virtual memory via AJ in interactive mode. But Photoshop still doesn;t work, I am afraid.

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Answer 6

BDAqua

Level 10

239,225 points

May 8, 2011 2:47 PM in response to Michael Graubart

Did you uninstall PShop before reinstalling it? Some Apps won't overwrite existing files or newer ones.

Have you tried making a new Admin user in Accounts, log out, & into the new account to test?

Reply

Answer 7

May 8, 2011 3:51 PM in response to Michael Graubart

Michael Graubart wrote:

Thanks for that reassurance, BDAqua. On that basis I did the preferences and the virtual memory via AJ in interactive mode. But Photoshop still doesn;t work, I am afraid.

You need to take a look at either the system log file or console log file or both in Console utility after a launch failure. I had a similar problem with a new installation of Final Cut Express a couple of months ago and there was an issue that appeared, as FCE threw some terminal output concerning an exception that was raised during launch.

At this point, we are dusting for fingerprints. 😕

Have you tried launching PS CS in a Safe Boot? Couple of issues here: kernel extension conflict has cropped up, or maybe something is hosed in the video card, since PS can make demands on the GPU for offloading some tasks. Also, in a related vein, take a look in /System/Library folder and look at the modification dates for the following three items:

Extensions (the folder)

Extensions.kextcache (a file)

Extensions.mkext (a file)

They should be pretty recent, like maybe after running Applejack. If not, then what is the mod date (should be the same for all three items)?

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Answer 8

May 9, 2011 4:13 AM in response to BDAqua

Yes, I did try trashing PS and all associated files and then reinstalling it (that was no.4 in my liast of all the things I tried before posting in the Discussions.

And I have just created a new account, and PS still does not work in it.

Thanks for your ongoing help.

Reply

Answer 9

May 9, 2011 4:42 AM in response to old comm guy

Thank you very much fr your detailed attention to my problem. As far as the log files and ctash report are concerned, I am afraid I am too much of a computer ignoramus to be able to interpret them, so I shall copy and paste today's entries at the end of this reply.

I tried Safe Boot (i.e. held Shift down while restarting): PS did not work.

I created a new account. PS did not work.

The three items you mentioned (folder and two files) all showed the same time and date: 15:29 yesterday (i.e. 8 May), which was before I installed and used Applejack.

This morning (around 9 am) I twice tried restarting PS in my normal account, and then copied today's entries in the Console log and the Crash Reporter. I forgot to look at the System log, so I did that after doing all the stuff with safe mode and the new account. Here are all three, with apologies for the length.

1. Crash Reporter

May 9 10:23:46 Michael-Graubarts-Computer crashdump[409]: Adobe Photoshop CS crashed

May 9 10:23:46 Michael-Graubarts-Computer crashdump[409]: crash report written to: /Users/michaelgraubart/Library/Logs/CrashReporter/Adobe Photoshop CS.crash.log

(Copied after all the safe mode and new accounts activity)

===== Display starts at offset 627224 within file of length 758296. ====

===== Use File->Reload (Cmd-R) to display more. ====

A/Resources/libGIF.dylib

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0x9f76c000 - 0x9f78afff libJPEG.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib

0x9f790000 - 0x9f821fff com.apple.print.framework.PrintCore 4.6 (177.13) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore

0x9f868000 - 0x9fc23fff com.apple.CoreGraphics 1.258.85 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics

0x9fcb0000 - 0x9fd82fff com.apple.ColorSync 4.4.13 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync

0x9fdd5000 - 0x9fe0dfff com.apple.AE 312.2 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ AE.framework/Versions/A/AE

0x9fe28000 - 0x9fea3fff com.apple.audio.CoreAudio 3.0.5 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

0x9fee0000 - 0x9feeffff com.apple.print.framework.Print 5.2 (192.4) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print

0x9fefb000 - 0x9ff23fff com.apple.SystemConfiguration 1.8.3 /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration

0x9ff36000 - 0x9ffb6fff com.apple.CoreServices.OSServices 4.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices

**********

Host Name: Michael-Graubarts-Computer

Date/Time: 2011-05-08 21:00:00.522 +0100

OS Version: 10.4.11 (Build 8S165)

Report Version: 4

Command: Adobe Photoshop CS

Path: /Applications/Adobe Photoshop CS/Adobe Photoshop CS.app/Contents/MacOSClassic/Adobe Photoshop CS

Parent: WindowServer [316]

Version: 8.0 (8.0x119) (8.0)

PID: 362

Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)

Codes: KERN_INVALID_ADDRESS (0x0001) at 0x6e617279

Thread 0 Crashed:

0 <<00000000>> 0xfffeff20 objc_msgSend_rtp + 32

1 com.apple.CoreFoundation 0x907d50e0 __CFDictionaryDeallocate + 552

2 com.apple.CoreFoundation 0x907bed54 _CFRelease + 240

3 com.apple.CoreFoundation 0x907f5374 __CFBundleDeallocate + 100

4 com.apple.CoreFoundation 0x907bed54 _CFRelease + 240

5 org.twain.dsm 0x97af7dc8 GetFileList(TW_IDENTITY*, DS_LIST*) + 432

6 org.twain.dsm 0x97af7a88 DSM_Identity(TW_IDENTITY*, unsigned short, TW_IDENTITY*) + 68

7 org.twain.dsm 0x97af77ec DSM_Entry + 252

8 TWAIN Source Manager.Shlb 0x054c642c DSM_Entry + 332

9 application 0x0303bb68 0x2008000 + 16989032

10 application 0x0303b198 0x2008000 + 16986520

11 application 0x0303af30 0x2008000 + 16985904

12 application 0x02d3c04c 0x2008000 + 13844556

13 application 0x02d37c54 0x2008000 + 13827156

14 application 0x020463fc 0x2008000 + 254972

15 application 0x02044718 0x2008000 + 247576

16 application 0x02044350 0x2008000 + 246608

Thread 1:

0 libSystem.B.dylib 0x9000b348 mach_msg_trap + 8

1 libSystem.B.dylib 0x9000b29c mach_msg + 60

2 ...ple.CoreServices.CarbonCore 0x90baa920 TS_exception_listener_thread + 112

3 libSystem.B.dylib 0x9002bd08 _pthread_body + 96

Thread 0 crashed with PPC Thread State 64:

srr0: 0x00000000fffeff20 srr1: 0x000000000000d030 vrsave: 0x0000000000000000

cr: 0x44004242 xer: 0x0000000020000007 lr: 0x00000000907d50e0 ctr: 0x00000000fffeff00

r0: 0x00000000907d50e0 r1: 0x00000000bfffdfa0 r2: 0x000000006e617279 r3: 0x0000000007ad8730

r4: 0x0000000090987904 r5: 0x0000000000000072 r6: 0x00000000a09198b4 r7: 0x0000000090871344

r8: 0x0000000000003227 r9: 0x000000009098790b r10: 0x0000000000000001 r11: 0x000000006f667904

r12: 0x0000000007adbfbb r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x00000000030e2170

r16: 0x00000000036c5768 r17: 0x0000000000000000 r18: 0x0000000000000000 r19: 0x0000000000000000

r20: 0x00000000036a9510 r21: 0x00000000a7af76f8 r22: 0x0000000000000001 r23: 0x0000000007ad9a50

r24: 0x0000000000000017 r25: 0x0000000000000010 r26: 0x00000000a07bb154 r27: 0x00000000a07bd458

r28: 0x0000000007ad9a20 r29: 0x0000000007ad82c0 r30: 0x00000000a07bd428 r31: 0x00000000907d4ec8

Binary Images Description:

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0x2008000 - 0x3428bc0 application PEF binary: application

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0x868f000 - 0x87667d9 ADMCarbon Plugin PEF binary: ADMCarbon Plugin

0x8947000 - 0x8949fff AdobeLargeCursor CursingBundle version 0.0.1d1 (0.0.1d1) /Applications/Adobe Photoshop CS/Adobe Photoshop CS.app/Contents/Plug-ins/AdobeLargeCursorPanther.bundle/Contents/MacOS/AdobeLar geCursor

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0x9586f000 - 0x95936fff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib

0x95d10000 - 0x95d82fff com.apple.CoreData 91 (92.1) /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData

0x95e85000 - 0x95eaefff com.apple.Metadata 10.4.4 (121.36) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata

0x96333000 - 0x96338fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib

0x9656d000 - 0x9656dfff com.apple.Accelerate 1.2.2 (Accelerate 1.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

0x96671000 - 0x96756fff com.apple.vImage 2.4 /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage

0x974dd000 - 0x974fcfff com.apple.Accelerate.vecLib 3.2.2 (vecLib 3.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib

0x97af7000 - 0x97b00fff org.twain.dsm 1.9.2 /System/Library/Frameworks/TWAIN.framework/TWAIN

0x97c50000 - 0x97d15fff com.apple.audio.toolbox.AudioToolbox 1.4.7 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox

0x9b87b000 - 0x9b87cfff com.apple.iokit.dvcomponentglue 1.7.9 /System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue

0x9e94a000 - 0x9ec75fff libLAPACK.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib

0x9eca5000 - 0x9ecb3fff libz.1.dylib /usr/lib/libz.1.dylib

0x9ece5000 - 0x9ecf0fff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib

0x9ecf6000 - 0x9ed67fff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib

0x9f011000 - 0x9f599fff libBLAS.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib

0x9f5cc000 - 0x9f5cffff libRadiance.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib

0x9f5d1000 - 0x9f5ecfff libPng.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib

0x9f5f1000 - 0x9f65bfff libRaw.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRaw.dylib

0x9f660000 - 0x9f664fff libGIF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib