2 Replies Latest reply: May 8, 2011 6:29 PM by fiercedragon_2
mack7 Level 1 Level 1 (0 points)

My G5 died but when I took it into the genius bar, they told me that the hard drive was okay and the tech said that if I got a new Mac he would transfer the old HD to the new computer.  However when I went in and purchased the new MacBook Pro, the sales guy said that I would have to have an operating computer for them to do the transfer.

 

To my mind this is the opposite of the service I usually get from Apple.  Does anyone know what Apple policy is about this?  Should I ask to see the manager?  Suggestions?

  • CMCSK Level 6 Level 6 (10,500 points)

    mack7 wrote:

     

      Should I ask to see the manager?  Suggestions?

    Yes.  Also, ask the manager about Apple's policy.

     

     

     

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  • fiercedragon_2 Level 1 Level 1 (0 points)

    I think the sales guy and the tech might be talking about two different transfers. The tech might be talking about taking the HD from the old G5 to the new one while the sales person is talking about transfering files from the old HD (hence the working mac) to the new Mac. I would talk to the tech and let him know you have purchase the new mac and see if the swap is possible. Either way you will still want to ask the manager about Apple's policy, and ask if the swap would void any warranty as well. Good luck.