MacBook Pro Cannot Burn DVDs

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Level 1

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MacBook Pro Cannot Burn DVDs

Both my MacBook Pro and my iMac will not burn DVDs. They will burn CDs but not DVDs.

They used to but not anymore.

I even tried a Aplle Branded DVD and had no luck. Also TDK and Fuji Film. Alll of these disks worked before I have half empty 100 packs to prove it.

I believe there is an issue of some sort of software or firmware upgrade that made this happen but I am not interested and reinstalling an old version of OSX to get the optical drives to work properly.

Has Apple acknowledged and offered a fix for this yet?

If I don'y find a solution here there's going to be some warm fuzzy words exchanged at the "Genius" bar this evening.

Yes I blew out both drives with compressed air and quite frankly I don't feel I should have to buy a large sellection of different brands of DVDs to find one that might work.

Thanks in advance

Eric

2.16 Intel Core Duo 17" mac Book Pro OS X Ver 10.6.6

Posted on May 9, 2011 7:38 AM

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Answer 1

a brody

Level 10

82,841 points

May 9, 2011 10:49 AM in response to 62sunbeam

The Apple branded DVDs should work as they are rebranded Verbatim discs. If cleaning the drives doesn't work, it is possible the PRAM battery needs replacing on the Macs in question that 4 or more years old. See my FAQ*: http://www.macmaps.com/cdrfailure.html

If you have some old DVDs, it is possible the environment they were in were not suitable for burning after a period of time.

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Answer 2

62sunbeam Author

Level 1

0 points

May 9, 2011 10:56 AM in response to a brody

The Blank discs are fine. I am very meticulous. I've also zapped my Pram and this also makes no difference.

I spoke to a tech at Apple this AM and he agreed that there is a software problem with the OS and he offered no solution.

The drive will recod CDRs however.

I think Apple wrote my laptop out of the OS and they don't care.

Love you to Apple.

8 Macs and close to $24,000 invested and this is the love I feel.

Eric

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Answer 3

a brody

Level 10

82,841 points

May 9, 2011 11:00 AM in response to 62sunbeam

Zapping the PRAM is not the same as replacing the PRAM battery. This is a user to user forum, thus we can't comment on what Apple has said, only to suggest to escalate your issue to Customer Relations, or speak to AppleCare directly.

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