Some Sent Emails Don't Show up in "Sent" Folder

Question

Some Sent Emails Don't Show up in "Sent" Folder

I recently noticed that some of my sent emails do not show up in the "sent" folder. I'm using IMAP hosted through Rackspace. The "missing" emails do make it to the recipient. They're just not being saved in the sent folder. I'm running 10.6.7. The emails that show up missing are also missing from my iPad and iPhone as well as through my webmail login, so I'm thinking it's something on the server side. Not sure where to start to resolve this, so any assistance would be appreciated.

-Greg

Unibody MacBook Pro 17" (mid-2009), Mac OS X (10.6.6), iPhone 4 32GB, 20 iMac Intel, MacBook Pro 2.53 GHz Intel Core 2

Posted on May 10, 2011 6:04 AM

Reply

Answer 1

May 10, 2011 6:17 AM in response to Gregory McBride

Check web mail first. Make sure you don't have a Sent folder and another Sent Items or something similar. For IMAP you need to make sure Mac, iPhone, iPad and Web are all mapped to the same sent area.

Reply

Answer 2

May 10, 2011 6:28 AM in response to Sven-Goran Ljungholm1

Thanks for the reply. I've confirmed that I only have one sent folder on webmail. I've also confirmed that everything is mapped correctly. Any other suggestions? Maybe it's just a glitch with Apple Mail? It's intermittent. Most items end up in the sent folder. It's just occasional items that don't.

Reply

Answer 3

Jun 30, 2011 9:19 AM in response to Gregory McBride

I'm experiencing the same issue with a few users running 10.6.7 and Mail off a 10.6.6 mail server. I just upgraded the company to 10.6.7 last week and now this issue is popping up. Seems that it is an issue with this version of the OS.

I know the messages are going through because people are responding to them but at the same time I am unable to trace them through the server. They just aren't there, other than in the recipients inbox.

I've not done sufficient testing to move everyone to 10.6.8 so I'm a bit leary but at the same time I can't have business related messages going missing. Looks like I get to upgrade myself and do some "fork in the toaster" testing.

Reply