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Invalid Address?

Everytime I try and update my apps or purchase a new app, I get the message: "Invalid Address". I have re-entered my address numerous times to no avail. I am desperately hoping that Apple will return my emails and try and help me solve this issue, but so far I have not gotten any help. Does anybody have any ideas?

iPhone 4, iOS 4.3.2, iTunes App Store

Posted on May 11, 2011 4:31 PM

Reply
11 replies

May 11, 2011 5:44 PM in response to Ross A. Reyman

Do you currently have a credit card set up in your iTunes store Enter Payment Information screen?


If so, grab a recent statement for that card and check to make sure that the address that shows up in your Enter Payment Information screen exactly matches the address showing on your credit card statement. For example, if your address in the credit card statement says "Street", the iTunes screen has to also say "Street" (Not St or Str.)


Also make sure that your name in the iTunes screen exactly matches the one in your statement. (Say, if you've got a middle initial in the credit card statement name, you need one in the iTunes screen.)


After doing that, does that get you past the invalid address thing?

May 12, 2011 10:46 PM in response to Ross A. Reyman

Just figured out mine.

They are not just using full address validation against the bank/credit card record. They seems to be using USPS validated addresses. So Bank/CC Address -> USPS validation -> source address, compare to iPhone/iPad Address -> USPS validation -> target address. As such, matching the addresses between iphone/ipad and the bank/cc record letter for letter is actually NOT necessary and as some of you have tried, doesn't.

Like mine for example, I use a PO Box as mailing address. The number needs to be the full number. The USPS version of my po box address actually has a couple of leading digits that are normally not relevant but that becomes necessary now. So my iphone address actually has extra digit prefix than my cc record.

Here's one thing you might want to try:

This link goes to Experian QAS website. It has a free USPS address verification tool. Enter your address (no personal and or demographic info is needed) and see what the USPS sanitized version looks like. Change your phone to match and see if that alleviate the problem.

http://www.qas.com/address-software/free-address-lookup.htm

If you worry about privacy, as a test, put in your neighbor's address, you might gleen some info on why what you have on your iphone/ipad is not validating.

Disclaimer: I do not work for Experian and receive no compensation posting this link.

May 14, 2011 10:12 AM in response to Ross A. Reyman

EMAIL FROM ITUNES SUPPORT


"Please look over your address in the following link:

http://zip4.usps.com/zip4/

Then we will make sure that address matches in the Apple Store and iTunes. I'll walk you through this process to get you back up and running in no time.


1) Visit the My Apple ID website at:

http://appleid.apple.com

2) If the site is not displayed in your preferred language, click the Change Language link in the upper-right corner, type the name of your language in the field that appears, then click the Save button.


3) Click the "Manage your account" link.

4) Type your iTunes Store account name (which is your Apple ID) in the Apple ID field, type your password in the password field, then click the Sign In button.


5) Click "Addresses" in the column on the left. If you have multiple shipping addresses, remove any out-of-date or duplicate addresses by clicking Delete. Also, make sure the state or province field is filled out correctly for each address. To edit an address, click Edit. Edit all of your shipping addresses and make sure the appropriate state is selected in the State drop-down menus.


6) Now click "Phone Numbers" on the left. The area codes should be in the area code fields and the phone numbers should be in the phone number fields. If an area code is missing, or if it is in a phone number field, your account information may not save properly.


7) Make any other necessary corrections, then click the Save Changes button.

8) Click Log out in the upper-right corner.

When you make your next purchase on the iTunes Store, you will be asked to review your billing information. At this point, you can change your information or simply click Done at the bottom of the screen to proceed. Once you click Done, you should be able to purchase on the iTunes Store ..."

Invalid Address?

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