4 Replies Latest reply: May 15, 2011 10:36 AM by wonze1
hsamson75 Level 1 Level 1 (0 points)

I accidentally uninstalled this and now cannot update Itunes. How and where do I reinstall?


iPod classic, Windows XP
  • b noir Level 9 Level 9 (72,035 points)
    I accidentally uninstalled this and now cannot update Itunes.

     

    An update of iTunes would normally reinstall Bonjour.

     

    Are you getting an error message when trying to install iTunes? If so, what does it say? (Precise text, please.)

  • hsamson75 Level 1 Level 1 (0 points)

    I cannot uninstall Itunes. It says that "the feature you're trying to use is on a network resource that is unavailable." while it does give me an option for an alternate path, apparently the file itunes.msi is nowhere to be found on my computer. I save all my music to my external hard drive and neither drive had it.

     

    I cannot even open my itunes. When I try and re-install Itunes, I download the file and open from my folder (have no other option other to save/open). I get to the install process and when it's almost done "validating install" it stops. It says "the older version of bonjour cannot be removed, pls contact your administrator"

  • b noir Level 9 Level 9 (72,035 points)
    I cannot uninstall Itunes. It says that "the feature you're trying to use is on a network resource that is unavailable." while it does give me an option for an alternate path, apparently the file itunes.msi is nowhere to be found on my computer.


    Okay. That's similar trouble to what you're getting with your Bonjour at the moment.

     

    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.

     

    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)

     

    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.

     

    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes and Bonjour entries and click "Remove".

     

    Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?

     

    (If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

  • wonze1 Level 1 Level 1 (0 points)

    Forgive me,     But this problem is really getting out of hand (apple………)  I will now copy/paste my post from three weeks ago.  It worked for one person, it should work for others as well. I agree with the windows installer cleanup utility.  I have posted this twice in the last two weeks.  I found the "windows installer cleanup utility" on Major Geeks.  My norton internet security cleared the program as "safe".  Download the program and use it to uninstall "bonjour" ONLY.  Once this is done, try to go to your Itunes program and attempt to download the latest update.  This should work, because the program might see that Bonjour is not available and it will download a new "clean" version of Bonjour.  It seems that in the last month, many people have had problems with Bonjour getting some sort of bug................   REMEMBER ONLY DELETE THE BONJOUR PROGRAM WITH THE WINDOWS INSTALLER CLEANUP UTILITY!.     Let us know how it works.  It only took me about twenty minutes to install the program, use it and get the updated version of itunes from apple!  Good Luck!