Skip navigation

Cannot connect to printer

759 Views 1 Reply Latest reply: May 12, 2011 7:53 AM by Tesserax RSS
mysticxguardian Calculating status...
Currently Being Moderated
May 11, 2011 9:44 PM

We just bough an HP officejet 4500 wireless printer/scanner/copier/fax.  We installed it on the main computer and set up the wireless.  We tested it with that one and then I added it to my MacBook Pro.  It shows in the list but when I go to print it either says "unable to connect to printer" or "cannot connect to host XXXXX"

 

Ive read many discussion boards, removed and reinstalled the printer and I even installed the driver from the internet.  Same thing.  I know it may sound stubborn but I do not want to connect the computer to the printer physically, the purpose is for it to be wireless now that it's attached to the network.

 

I don't understand why it cannot detect it.  One thing I read had to do with the "IP" list in the adding printer/fax. But I only have three options as opposed to some others I read, mine are IPP, LPD, and HP JetDirect.  But when I enter the Mac address from the back of the unit I get the "generic" printer options..

 

I could really use some help on tackling this problem.  It's been frustrating me for over 2 hours now. (now 12:43am EST)

 

I thank you in advance.  Hope to hear from someone soon.

MacBook Pro, Mac OS X (10.6.4)
  • Tesserax Level 8 Level 8 (47,550 points)
    Currently Being Moderated
    May 12, 2011 7:53 AM (in response to mysticxguardian)

    I don't have this particular model, but I do have the wireless HP Officejet 6500 printer.

     

    In my case, I first installed the latest Mac drivers for this printer that I downloaded from the HP Support website. I then added the printer via System Preferences > Print & Fax. I clicked the plus button to add a new printer, and then, used Internet Printing Protocol - IPP for the Protocol setting.

     

    In advance, I configured the printer, via its front panel, to have a static IP address just outside of the DHCP address range of my router. In then entered this address in the Add Printer's Address dialog box. Finally, I selected the appropriate printer driver from the Print Using dialog box. This driver was added after I installed the driver file that I downloaded earlier from the HP site.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.