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Cannot connect to printer

759 Views 1 Reply Latest reply: May 12, 2011 7:53 AM by Tesserax RSS
mysticxguardian Calculating status...
Currently Being Moderated
May 11, 2011 9:44 PM

We just bough an HP officejet 4500 wireless printer/scanner/copier/fax.  We installed it on the main computer and set up the wireless.  We tested it with that one and then I added it to my MacBook Pro.  It shows in the list but when I go to print it either says "unable to connect to printer" or "cannot connect to host XXXXX"


Ive read many discussion boards, removed and reinstalled the printer and I even installed the driver from the internet.  Same thing.  I know it may sound stubborn but I do not want to connect the computer to the printer physically, the purpose is for it to be wireless now that it's attached to the network.


I don't understand why it cannot detect it.  One thing I read had to do with the "IP" list in the adding printer/fax. But I only have three options as opposed to some others I read, mine are IPP, LPD, and HP JetDirect.  But when I enter the Mac address from the back of the unit I get the "generic" printer options..


I could really use some help on tackling this problem.  It's been frustrating me for over 2 hours now. (now 12:43am EST)


I thank you in advance.  Hope to hear from someone soon.

MacBook Pro, Mac OS X (10.6.4)
  • Tesserax Level 8 Level 8 (47,550 points)
    Currently Being Moderated
    May 12, 2011 7:53 AM (in response to mysticxguardian)

    I don't have this particular model, but I do have the wireless HP Officejet 6500 printer.


    In my case, I first installed the latest Mac drivers for this printer that I downloaded from the HP Support website. I then added the printer via System Preferences > Print & Fax. I clicked the plus button to add a new printer, and then, used Internet Printing Protocol - IPP for the Protocol setting.


    In advance, I configured the printer, via its front panel, to have a static IP address just outside of the DHCP address range of my router. In then entered this address in the Add Printer's Address dialog box. Finally, I selected the appropriate printer driver from the Print Using dialog box. This driver was added after I installed the driver file that I downloaded earlier from the HP site.


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