alejandro186

Q: mac app store tells me to log into <edited by host> account to update apps(that I don't own) but that is not my account and I never heard of this email. Is there a fix for this?

mac app store tells me to log into <edited by host> account to update apps(that I don't own) but that is not my account and I never heard of this email. Is there a fix for this?

iMac, Mac OS X (10.6.7)

Posted on May 15, 2011 6:45 AM

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Q: mac app store tells me to log into <edited by host> account to update apps(that I don't own) but that is not my account and ... more

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  • by androo23,

    androo23 androo23 May 15, 2011 8:17 AM in response to EdStennett
    Level 1 (0 points)
    May 15, 2011 8:17 AM in response to EdStennett

    deleting facetime worked an absolute treat. thanks for that!

  • by Robert Knight,

    Robert Knight Robert Knight May 15, 2011 4:57 PM in response to alejandro186
    Level 1 (13 points)
    May 15, 2011 4:57 PM in response to alejandro186

    I have the same problem. I do not have Facetime. I called Apple support and spoke to one of their engineers. They were not aware of the problem. He googled the email address and looked through the discussions on this issue. He then took it to the engineers to identify the cause. I have not heard back yet, but I suspect there will be a fix soon. I personally doubt your account information could be stolen this way, since you obviously do not have the log-in information for the account tr33st at live dot com. It could be an annoyance trojan, or it could be something inserted by a disgruntalled Apple employee. Who knows.

     

    On another thread the suggestion is made to download and install the latest full update from the Apple site. That seems to have worked for some people. I haven't tried this since the guy from Apple asked me to hold off until he calls back. They might want me to test some things for them.

     

    < Edited by Host >

  • by jimthing,

    jimthing jimthing May 17, 2011 10:00 AM in response to Robert Knight
    Level 1 (55 points)
    May 17, 2011 10:00 AM in response to Robert Knight

    Repeat circular thread: I found different ID than mine in app store??

     

    So, any feedback from Apple then?

    (@Robert Knight, or anybody else for that matter ;-)

  • by Robert Knight,

    Robert Knight Robert Knight May 17, 2011 11:27 AM in response to alejandro186
    Level 1 (13 points)
    May 17, 2011 11:27 AM in response to alejandro186

    Nope. No word. The full update did not resolve the problem either.

  • by EdStennett,

    EdStennett EdStennett May 17, 2011 11:47 AM in response to Robert Knight
    Level 1 (0 points)
    May 17, 2011 11:47 AM in response to Robert Knight

    The only thing I can suggest is if you have any pirated mac app store applications then delete them ( preferably with appzapper ) and the problem should go away. I fthat doesn't work, then I guess we'll just be kicking our heels until apple find out what is really going on.

    Ed

  • by ivan54,

    ivan54 ivan54 May 17, 2011 11:53 AM in response to babowa
    Level 3 (875 points)
    May 17, 2011 11:53 AM in response to babowa

    Edit: so why does everyone here appear to have pirated software (and doing it through it App Store)?????

     

    I don't think people are buying pirated software from the App Store, but if they get a copy purchased on a different account, when it comes time to update, it will need to be updated using that account.  And it does this through the App Store.

  • by jimthing,

    jimthing jimthing May 17, 2011 12:04 PM in response to EdStennett
    Level 1 (55 points)
    May 17, 2011 12:04 PM in response to EdStennett

    The pirate s/w thing is NOT the reason for this issue: it is a complete red herring.

     

    If people bothered to read the threads in full on this issue, people who have NOT pirated any s/w have this same issue.

     

    It is a problem Apple need to sort on their end. The end.

  • by Robert Knight,

    Robert Knight Robert Knight May 17, 2011 12:14 PM in response to alejandro186
    Level 1 (13 points)
    May 17, 2011 12:14 PM in response to alejandro186

    Jim is right, its not pirated software.

  • by alejandro186,

    alejandro186 alejandro186 May 18, 2011 11:42 AM in response to alejandro186
    Level 1 (0 points)
    May 18, 2011 11:42 AM in response to alejandro186

    Update: I still have the same problem only the email acount has changed from tr33.heine@googlemail.com to nicefright@gmx.de. Does anyone have a fix for this yet? Oh and I dont have Pirated software that is not the problem.

  • by jimthing,

    jimthing jimthing May 19, 2011 7:40 AM in response to alejandro186
    Level 1 (55 points)
    May 19, 2011 7:40 AM in response to alejandro186

    Yep, still ongoing today. And no word from Apple anywhere either, that I can see.

     

    Though the address I have for this Twitter app update I don't actually own is still:  tr33st@live.com

    And yes, under the "Store" dropmenu, it still shows me logged in under my proper AppleID.

    And yes, also the apps I do already have on my system (bought pre-MAS), do not show as "Installed" in the MAS either.

     

    So the MAS is DOA, at the moment!

     

    Anyone read anything new, then please inform the rest of us. Until this is fixed, the MAS is effectively dead to me.

  • by babowa,

    babowa babowa May 19, 2011 8:57 AM in response to alejandro186
    Level 7 (32,244 points)
    iPad
    May 19, 2011 8:57 AM in response to alejandro186

    Since these are user-to-user forums, Apple will not respond here, so I have contacted MAS support and referenced this tread; hopefully someone will check it out.

     

    If anyone else wants to contact MAS, here is the link:

     

    http://www.apple.com/support/mac/app-store/contact.html?form=account&topic=Mac%2 0App%20Store%20Account%20and%20Billing

     

    If the main page comes up, click on Account & Billing. Detail what has happened to you - be as specific as you can (exactly which steps resulted in what).

  • by babowa,

    babowa babowa May 19, 2011 8:59 AM in response to jimthing
    Level 7 (32,244 points)
    iPad
    May 19, 2011 8:59 AM in response to jimthing

    Please do NOT post live links to questionable sites/addresses here.

     

    And, you said "no word from Apple" - have you contacted them through the appropriate channels/links? Apple does not participate in these forums.

  • by jimthing,

    jimthing jimthing May 19, 2011 9:00 AM in response to babowa
    Level 1 (55 points)
    May 19, 2011 9:00 AM in response to babowa

    (erm, like no one's done that already.)

  • by jimthing,

    jimthing jimthing May 19, 2011 9:07 AM in response to babowa
    Level 1 (55 points)
    May 19, 2011 9:07 AM in response to babowa

    That is not a "live link", it's simply an email address, giving reference to the actual email address we are all having problems with in our MAS Updates!

    Anyone with half a brain realises that, as it's been mentioned in around a dozen threads already.

     

    "No word from Apple" obviously does NOT mean in the forums here, it means elsewhere online! (Jeez why does every idiot have to say the blindingly obvious around here.)


  • by babowa,

    babowa babowa May 19, 2011 2:03 PM in response to jimthing
    Level 7 (32,244 points)
    iPad
    May 19, 2011 2:03 PM in response to jimthing

    (erm, like no one's done that already.)

     

    The others have been deleted or edited. Just because someone else did something stupid does not mean you have to do it as well. It makes no difference if it's a website or an email address - if it leads to the possibility of being scammed, it should not be posted here without editing it into something that is not clickable.

     

    Anyone with half a brain realises that, as it's been mentioned in around a dozen threads already.

     

    Actually, my entire brain works quite well, thank you. Assuming that everyone reads the same threads as you do is not reasonable.

    (Jeez why does every idiot have to say the blindingly obvious around here.)

     

    I do not appreciate being called an idiot. Read the ToU and abide by it. What is obvious to you may not be obvious to someone else if you don't mention it. I was trying to help; even though I do not have a problem, I took the time to contact the store.

     

    Since you delight in insulting your fellow users and volunteers, I am done here. Good luck.


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