USB 4.3 "hotspot" tether works with Firefox but not Safari

Question

I recently upgraded my iPhone 4 from IOS 4.2 to IOS 4.3 and now I can&#x27;t use a USB tether (a.k.a. hotspot) to my very recent vintage Mac Book Pro running 10.6.7 .  ITunes can&#x27;t connect to the iTunes store either over the USB connection, even though Firefox works just fine.  Safari gives an error saying it can&#x27;t connect through the HTTP proxy, even though it shouldn&#x27;t be using one and the proxy setting page is entirely blank.  It never needed one before to use USB to my iPhone.  With iTunes I get a 306 error.  My connection through the iPhone is strong.  For instance, I can play videos from YouTube using Firefox.I took it to the local Genius Bar hoping it would be an easy answer.  They couldn&#x27;t figure it out either.  We tried a USB cable, deleting the Safari plist file, checking permissions and playing with the proxy settings.  They are suggesting that I try an "archive and install" from the installation disk after backing things up thoroughly.  I&#x27;ll do that if I need to, but it seems drastic and is risky and a lot of trouble and not really guaranteed to solve the problem.I also have a Macbook Air and another Macbook Pro from the latter half of 2010.  Safari works just fine through the USB cable to the iPhone for them with Airport turned off (to be sure it&#x27;s not getting WiFi somehow) even though the newer Macbook Pro/USB/Safari fails in exactly the same situation.  If it really were an operating system corruption problem, wouldn&#x27;t it affect Firefox as well?  What else can I try short of the "archive and install"?Thanks,Bruce

Maddox83 · Answer

Hi Bruce,It&#x27;s Andrew, I was the Genius helping you when you came in this weekend.  I have been searching around my resources to see if there were any instances of this problem before, I did not come across any, but I did come across your post and I&#x27;m glad you put it up as I can talk to the solution a bit more.  That being said, I still believe the issue is permissions based.  Safari is installed on the computer using Installer while Firefox does not use Installer, meaning that Safari is managed by the OS to an extent while Firefox is not.  My instinct was to do a "Repair Permissions" in the Disk Utility application.  This didn&#x27;t solve our issue.  Knowing this, the issue has to be somewhere in the OS and an Archive and Install is the best solution to the problem.  There is a low risk to data loss in the process, I just like to recommend a backup for an extra layer of protection.  the term "Archive and Install" is a legacy term and pertains to older OS versions before 10.5, and it was designed to create a backup file of your user data, reinstall the OS and then retrieve that backup file.  Since 10.5, it&#x27;s just simply called an OS install, it does the same thing as "Archive and Install," just doesn&#x27;t have the same name.  This will give you a clean OS which should resolve the issue you are having with tethering.  Just remember that you will need to do software updates once you do the install to bring your OS forward from 10.6.3 (which is on the disc) to 10.6.7.  I hope this helps.  Please let me know if you have any questions as well as the final resolution.  As always, if you have any other questions, please feel free to stop by the Genius Bar again.

bcichowlas · Answer

I tried a number of other things that didn&#x27;t work.  I then tried the Archive and Install, but it said that it couldn&#x27;t do it.  I researched it a bit and read that if I was using an Install disk with an older version of the operating system than I originally had on the machine, I would get that message.  That is quite possibly the case since I have four Mac Book Pro&#x27;s in my business and this one is the most recent one.  (The others do work with the USB iPhone, by the way.)  I didn&#x27;t keep track of which CD came with which machine and can&#x27;t find them all so possibly the one for this machine is misplaced.)  I&#x27;ve living with it for now, writing this to you through Firefox connected to the USB.  (WiFi isn&#x27;t always feasible since sometimes WiFi is my primary connection through the iPhone.)  Not being able to use Safari in this configuration isn&#x27;t so bad.  The real drawback is when I need to work with iTunes for various reasons, since I am a developer.  But I&#x27;m sort of OK for now and will try the Archive and Install when I find the other CD.If you think that it is probably a permissions problem and could tell me the likely files or directories involved, I could compare permissions with one of the Macbooks that work with the USB.Thanks,Bruce

bcichowlas · Answer

It took me awhile to find the original installation disk, but I have it now.  It says it is for Mac OS 10.6.7 .  I tried reinstalling Mac OS X from it two or three times, which takes about half an hour or so.  No change.  I realize that what you requested that I do was an "Archive and Restore".  However, that doesn&#x27;t seem to be an option on this disk.  At the point in the instructions where it says I should see an "Options" selection, I see a "Customize" button instead.  If I go there, it is just about whether I want to install all the printer drivers and such.  Nothing remotely about archive or restore.  From there, the only other thing you can say is "Continue" and once you do that, you are commited to the entire OS X install procedure.  No more choices.I did get one other clue to the problem that may be related.  You might recall that Skype was down about a week or so ago and everyone was complaining.  I was supposed to be doing a Skype meeting at the time on this computer, so when it had problems I tried to reinstall Skype as I&#x27;m sure many did.  I have not been able to reinstall Skype successfully on this machine.  As soon as i copy it to Applications and click on it, I immediately get the dump below.  I tried deleting it first before installing, along with a reboot, but still the same problem.  I sent it to Skype and they haven&#x27;t gotten back to me.  It might seem like the sort of thing where Skype will say it is a Mac problem (since my other Macs now run Skype again) and Apple might say it is a Skype problem, but I&#x27;d really like to run Skype again.  I was hoping that the "archive and restore" might somehow help that as well, but I&#x27;m reinstalling OS X, not doing an "archive and restore" though they are perhaps equivalent for 10.6.7.  Please reply if you can.  Here&#x27;s that dump:Process:         Skype [478]Path:            /Applications/Skype.app/Contents/MacOS/SkypeIdentifier:      com.skype.skypeVersion:         5.1.59.947 (5.1.59.947)Code Type:       X86 (Native)Parent Process:  launchd [237]Date/Time:       2011-06-02 00:04:25.776 -0400OS Version:      Mac OS X 10.6.7 (10J3250)Report Version:  6Interval Since Last Report:          4646 secCrashes Since Last Report:           4Per-App Interval Since Last Report:  2 secPer-App Crashes Since Last Report:   4Anonymous UUID:                      50280EE1-3919-468A-A00A-2A1D8FA16A40Exception Type:  EXC_CRASH (SIGBUS)Exception Codes: 0x0000000000000000, 0x0000000000000000Crashed Thread:  1  Dispatch queue: com.apple.libdispatch-managerThread 0:  Dispatch queue: com.apple.main-thread0   ???                               0x00b4fa8a 0 + 118606181   ???                               0x00b50cc3 0 + 118652832   ???                               0x00b224c6 0 + 116748223   ???                               0x00b7819f 0 + 120262714   com.skype.skype                   0x003434dc 0x1000 + 34173085   ???                               0x038ac000 0 + 594247686   com.skype.skype                   0x00351710 0x1000 + 34752167   com.skype.skype                   0x0026e9e0 0x1000 + 2546144Thread 1 Crashed:  Dispatch queue: com.apple.libdispatch-manager0   libSystem.B.dylib                 0x916cb942 kevent + 101   libSystem.B.dylib                 0x916cc05c _dispatch_mgr_invoke + 2152   libSystem.B.dylib                 0x916cb519 _dispatch_queue_invoke + 1633   libSystem.B.dylib                 0x916cb2be _dispatch_worker_thread2 + 2404   libSystem.B.dylib                 0x916cad41 _pthread_wqthread + 3905   libSystem.B.dylib                 0x916cab86 start_wqthread + 30Thread 2:0   libSystem.B.dylib                 0x916ca9d2 __workq_kernreturn + 101   libSystem.B.dylib                 0x916caf68 _pthread_wqthread + 9412   libSystem.B.dylib                 0x916cab86 start_wqthread + 30Thread 3:0   libSystem.B.dylib                 0x916ca9d2 __workq_kernreturn + 101   libSystem.B.dylib                 0x916caf68 _pthread_wqthread + 9412   libSystem.B.dylib                 0x916cab86 start_wqthread + 30Thread 4:0   libSystem.B.dylib                 0x916d3062 __semwait_signal + 101   libSystem.B.dylib                 0x916d2d1e _pthread_cond_wait + 11912   libSystem.B.dylib                 0x916d49b8 pthread_cond_wait$UNIX2003 + 733   com.skype.skype                   0x002a54d0 0x1000 + 2770128Thread 5:0   libSystem.B.dylib                 0x916d3062 __semwait_signal + 101   libSystem.B.dylib                 0x916d2d1e _pthread_cond_wait + 11912   libSystem.B.dylib                 0x916d49b8 pthread_cond_wait$UNIX2003 + 733   com.skype.skype                   0x002a54d0 0x1000 + 2770128Thread 6:0   libSystem.B.dylib                 0x916d3062 __semwait_signal + 101   libSystem.B.dylib                 0x916d2d1e _pthread_cond_wait + 11912   libSystem.B.dylib                 0x916d2871 pthread_cond_timedwait$UNIX2003 + 723   com.skype.skype                   0x002a5476 0x1000 + 2770038Thread 7:0   libSystem.B.dylib                 0x916d3062 __semwait_signal + 101   libSystem.B.dylib                 0x916d2d1e _pthread_cond_wait + 11912   libSystem.B.dylib                 0x916d2871 pthread_cond_timedwait$UNIX2003 + 723   com.skype.skype                   0x002a5476 0x1000 + 2770038Thread 8:0   libSystem.B.dylib                 0x916cb942 kevent + 101   com.skype.skype                   0x0029eb8b 0x1000 + 2743179Thread 9:0   libSystem.B.dylib                 0x916a50ba mach_msg_trap + 101   libSystem.B.dylib                 0x916a5827 mach_msg + 682   com.apple.CoreFoundation          0x91a8f37f __CFRunLoopRun + 20793   com.apple.CoreFoundation          0x91a8e464 CFRunLoopRunSpecific + 4524   com.apple.CoreFoundation          0x91a943a4 CFRunLoopRun + 845   com.skype.skype                   0x002f0d2e 0x1000 + 3079470Thread 10:0   libSystem.B.dylib                 0x916d3062 __semwait_signal + 101   libSystem.B.dylib                 0x916d2d1e _pthread_cond_wait + 11912   libSystem.B.dylib                 0x916d49b8 pthread_cond_wait$UNIX2003 + 733   com.skype.skype                   0x002a54d0 0x1000 + 2770128Thread 11:0   com.apple.framework.IOKit         0x977d0ec7 getTag + 511   com.apple.framework.IOKit         0x977d1f1b IOCFUnserializeparse + 28122   com.apple.framework.IOKit         0x977d2c0f IOCFUnserialize + 1733   com.apple.framework.IOKit         0x977d3359 IORegistryEntryCreateCFProperty + 2154   com.apple.audio.CoreAudio         0x956fbba3 IOA_HWStream::CopyAvailableFormats() const + 535   com.apple.audio.CoreAudio         0x956fb8d6 IOA_Stream::AddAvailablePhysicalFormats() + 326   com.apple.audio.CoreAudio         0x956fb6d1 IOA_Stream::Initialize() + 317   com.apple.audio.CoreAudio         0x956fa99c IOA_SingleDevice::CreateStreams() + 5448   com.apple.audio.CoreAudio         0x956f8499 IOA_SingleDevice::Initialize() + 1859   com.apple.audio.CoreAudio         0x956f7cb3 IOA_SingleDeviceManager::CreateDevice(IOA_HWDevice*) + 18310  com.apple.audio.CoreAudio         0x956f7b0b IOA_PlugIn::HWDevicesAdded(std::vector&lt;IOA_HWDevice*, std::allocator&lt;IOA_HWDevice*&gt; &gt; const&amp;) + 6911  com.apple.audio.CoreAudio         0x956f597a IOA_HWDeviceManager::IOServiceMatchingHandler(IOA_HWDeviceManager*, unsigned int) + 79212  com.apple.audio.CoreAudio         0x956f5659 IOA_HWDeviceManager::Initialize() + 24513  com.apple.audio.CoreAudio         0x956f2b13 HP_HardwarePlugIn_InitializeWithObjectID(AudioHardwarePlugInInterface**, unsigned long) + 8514  com.apple.audio.CoreAudio         0x956f2aa2 HALPlugIn::Initialize() + 4815  com.apple.audio.CoreAudio         0x956f1c32 HALPlugInManagement::CreateHALPlugIn(HALCFPlugIn const*) + 188216  com.apple.audio.CoreAudio         0x956f0527 HALPlugInManagement::Initialize() + 38717  com.apple.audio.CoreAudio         0x956f038d HALSystem::InitializeDevices() + 1118  com.apple.audio.CoreAudio         0x956ebe47 HALSystem::CheckOutInstance() + 40919  com.apple.audio.CoreAudio         0x95719cb6 AudioHardwareGetPropertyInfo + 8520  com.apple.QTKit                   0x988a5b51 +[QTCaptureHALDevice _refreshDevicesWithIOType:] + 23721  com.apple.QTKit                   0x988a4469 +[QTCaptureHALDevice devicesWithIOType:] + 6222  com.apple.QTKit                   0x988a307f +[QTCaptureDevice devicesWithIOType:] + 20523  com.apple.QTKit                   0x988a2b70 +[QTCaptureDevice inputDevices] + 4224  com.apple.QTKit                   0x988a2ab6 +[QTCaptureDevice inputDevicesWithMediaType:] + 3625  ???                               0x00c351dc 0 + 1280047626  ???                               0x00c3a642 0 + 1282208227  ???                               0x00bc0322 0 + 1232157028  ???                               0x00bc4a18 0 + 12339736Thread 12:0   libSystem.B.dylib                 0x916a50ba mach_msg_trap + 101   libSystem.B.dylib                 0x916a5827 mach_msg + 682   com.apple.CoreFoundation          0x91a8f37f __CFRunLoopRun + 20793   com.apple.CoreFoundation          0x91a8e464 CFRunLoopRunSpecific + 4524   com.apple.CoreFoundation          0x91a943a4 CFRunLoopRun + 845   com.skype.skype                   0x001e6772 0x1000 + 1988466Thread 13:0   libSystem.B.dylib                 0x916d3062 __semwait_signal + 101   libSystem.B.dylib                 0x916d2d1e _pthread_cond_wait + 11912   libSystem.B.dylib                 0x916d49b8 pthread_cond_wait$UNIX2003 + 733   com.skype.skype                   0x002a54d0 0x1000 + 2770128Thread 14:0   libSystem.B.dylib                 0xffff026d __spin_lock + 131   com.apple.LaunchServices          0x978988b1 _LSCopyApplicationInformation + 2002   com.apple.HIServices              0x99f268cd GetProcessInformation + 2613   com.growl.growlframework          0xc0006a9b +[GrowlPathUtilities bundleForProcessWithBundleIdentifier:] + 1104   com.growl.growlframework          0xc0006c12 +[GrowlPathUtilities runningHelperAppBundle] + 445   com.growl.growlframework          0xc0006ca1 +[GrowlPathUtilities growlPrefPaneBundle] + 1376   com.growl.growlframework          0xc0002157 +[GrowlApplicationBridge isGrowlInstalled] + 377   com.skype.skype                   0x001a88a3 0x1000 + 17348198   com.apple.Foundation              0x93767aac -[NSThread main] + 459   com.apple.Foundation              0x93767a5c __NSThread__main__ + 149910  libSystem.B.dylib                 0x916d2819 _pthread_start + 34511  libSystem.B.dylib                 0x916d269e thread_start + 34Thread 15:0   libSystem.B.dylib                 0x916cb942 kevent + 101   libSystem.B.dylib                 0x916df020 _mdns_query_mDNSResponder + 11822   libSystem.B.dylib                 0x916ddf62 _mdns_search + 11203   libSystem.B.dylib                 0x917096b4 _mdns_hostbyname + 3054   libSystem.B.dylib                 0x917093b8 search_host_byname + 1605   libSystem.B.dylib                 0x9172ee05 gethostbyname + 1396   com.skype.skype                   0x0029d83f 0x1000 + 2738239Thread 1 crashed with X86 Thread State (32-bit):  eax: 0x00000004  ebx: 0x916cbf96  ecx: 0xb0080d5c  edx: 0x916cb942  edi: 0xa013e1ec  esi: 0xb0080ed8  ebp: 0xb0080ef8  esp: 0xb0080d5c   ss: 0x00000023  efl: 0x00000247  eip: 0x916cb942   cs: 0x0000000b   ds: 0x00000023   es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  cr2: 0x14e00000Binary Images:    0x1000 -   0x703fff +com.skype.skype 5.1.59.947 (5.1.59.947) &lt;5C34D159-E7BD-7A2F-7A44-984712E7297B&gt; /Applications/Skype.app/Contents/MacOS/Skype 0x1400000 -  0x14b5fe7  libcrypto.0.9.7.dylib 0.9.7 (compatibility 0.9.7) &lt;78B6EEB6-50D9-4479-D1A5-B4C381A07E4D&gt; /usr/lib/libcrypto.0.9.7.dylib0x15800000 - 0x15c52ffb  com.apple.RawCamera.bundle 3.7.0 (569) &lt;A991D958-B0D3-D071-7EE5-7DDA597653FC&gt; /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera0x8fe00000 - 0x8fe4162b  dyld 132.1 (???) &lt;283EE026-C0FE-1FF9-DB81-BFB155793157&gt; /usr/lib/dyld0x90003000 - 0x90043ff7  com.apple.ImageCaptureCore 1.0.4 (1.0.4) &lt;511AD34B-AFE7-946B-8DD7-159122B2C64E&gt; /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re0x90044000 - 0x9004bff3  com.apple.print.framework.Print 6.1 (237.1) &lt;726A7F31-8C27-8403-0016-71E022EDC14C&gt; /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print0x90050000 - 0x900aafe7  com.apple.CorePDF 1.3 (1.3) &lt;3293C017-8294-402E-79C7-AA728A7B9535&gt; /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF0x900ab000 - 0x9010ffff  com.apple.htmlrendering 72 (1.1.4) &lt;0D22B190-513B-7FF6-39FC-9D336285DE08&gt; /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering0x9020d000 - 0x9020eff7  com.apple.audio.units.AudioUnit 1.6.6 (1.6.6) &lt;E49F6AB1-941E-5DA8-575F-D816A449624B&gt; /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit0x9020f000 - 0x90391fe7  libicucore.A.dylib 40.0.0 (compatibility 1.0.0) &lt;3F00D378-803C-5011-6A29-4461F06AFD44&gt; /usr/lib/libicucore.A.dylib0x90407000 - 0x9047eff3  com.apple.backup.framework 1.2.2 (1.2.2) &lt;EAD97F26-D3B1-F618-A84C-CF689860C2AF&gt; /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup0x9047f000 - 0x90497ff7  com.apple.CFOpenDirectory 10.6 (10.6) &lt;6D726EA4-67D2-E534-13A3-E3767BA59786&gt; /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory0x90498000 - 0x90513fff  com.apple.AppleVAFramework 4.10.24 (4.10.24) &lt;A990FCD7-EE01-CA9B-DCD3-C2CD0C1CA8E1&gt; /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA0x905c5000 - 0x9063eff7  com.apple.PDFKit 2.5.1 (2.5.1) &lt;4C374867-71B8-B202-ADDA-9985B4379470&gt; /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit0x9063f000 - 0x9068cfeb  com.apple.DirectoryService.PasswordServerFramework 6.1 (6.1) &lt;9E35835E-BC33-F8EC-8F3B-84D51DEBDB16&gt; /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordS erver0x9068d000 - 0x90986fef  com.apple.QuickTime 7.6.6 (1772) &lt;9ADC7B34-ED10-9F8F-EC52-22DA2417DFBB&gt; /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime0x90987000 - 0x90997ff7  libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) &lt;E276514D-394B-2FDD-6264-07A444AA6A4E&gt; /usr/lib/libsasl2.2.dylib0x909a5000 - 0x90cc9fef  com.apple.HIToolbox 1.6.5 (???) &lt;F21289A3-A00E-0BC3-66F1-7557862CE7EB&gt; /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox0x90dd2000 - 0x90dd3ff7  com.apple.MonitorPanelFramework 1.3.0 (1.3.0) &lt;1DD14B2E-E466-1A45-5CF7-947766F0ECD9&gt; /System/Library/PrivateFrameworks/MonitorPanel.framework/Versions/A/MonitorPane l0x90df2000 - 0x90e9cfe7  com.apple.CFNetwork 454.11.12 (454.11.12) &lt;F637DBD0-CA3F-F536-6ABF-FA8B16A44DBA&gt; /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork0x90eb0000 - 0x90ec8ff3  com.apple.ScriptingBridge 1.1.2 (???) &lt;2DA8C418-48D1-7013-B094-DF45A3F4114D&gt; /System/Library/Frameworks/ScriptingBridge.framework/Versions/A/ScriptingBridge0x910a6000 - 0x910e9ff7  libGLU.dylib ??? 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bcichowlas · Answer

I was hoping that someone would tell me why I can&#x27;t find "archive and restore" when I boot from my Install disk as suggested.Other than that, I don&#x27;t think I have any leads to solve this problem and I think I&#x27;ve tried absolutely everything suggested at great length with no effect.  Yet, since it involves only Apple products (Macbook Pro, iPhone, IOS, Safari and iTunes) on a recently purchased Macbook Pro and is easily reproducible and since I do have Apple Care on everything involved, I am hoping that Apple will get this working, possibly through the local Genius Bar.  Since all of this works just fine on another Macbook Pro, I think there must be something wrong with this Macbook Pro or its configuration.So, if I don&#x27;t hear anything else, it will be back to the Genius Bar in the next few days.  Maybe they will also be able to show me how the "Archive and Restore" option is invoked now.

jl62257 · Answer

Not a solution but... I just upgraded my OS to Sierra hoping to fix the problem, did not work.