Mac Mini first boot and bluetooth keyboard not recognised

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Level 1

11 points

Mac Mini first boot and bluetooth keyboard not recognised

Hi Apple Support Community-

I have just purchased a brand new Mac Mini and App Wireless Keyboard. Unfortunately upon first boot, the Mac Mini is requesting I connect my bluetooth keyboard by switching it on, however even though the green light flashes, after the 5 second startup acknowledgement, there is no response from the Mac Mini.

To confirm the keyboard is working, I have successfully paired it with my MacBook. I do not have a USB Keyboard or Mouse and without purchasing additional hardware, do you have any suggestions to work around this problem?

Thanks, Julian

Mac mini, Mac OS X (10.6.6)

Posted on May 15, 2011 6:01 AM

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Answer 1

E. Chan

Level 1

39 points

May 15, 2011 7:07 PM in response to Julian Clark

Hi Julian,

Sometime a Mac can't pickup the connection of a bluetooth keyboard or mouse is normal. Whatever your Mac is brand new or not.

I will do the following if the brand new Mac can't pickup the bluetooth connection, but make sure the bluetooth keyboard and mouse is not yet paired with other computer, that means you have to un-pair the keyboard and mouse from your MacBook before you perform the follow step:

- Switch off the Mac

- Switch off the Keyboard and Mouse which not yet paired with other computer, remove its battery, and re-install the battery after 10 seconds

- Switch on the Keyboard and Mouse first, make sure both devices have a green light flashes (the light flashed at intervals, like a pulse **...**...sorry my poor English), that means the devices is discoverable.

- Switch on the Mac asap if all the bluetooth keyboard and mouse is ready, and let the Mac pair both device (according the screen instruction)

If the method still doesn't work, the worst case is: i'm afraid you have to connect wired keyboard and mouse to finish the Setup Assistant, and pair both bluetooth devices by Bluetooth Preferences. Once both bluetooth devices connected, disconnect wired keyboard and mouse.

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