Safari 5.05 breaks Paypal shopping cart

Suggest this...

From the Safari menu bar click Safari / Preferences then select the Autofill tab.

Click Edit next to: Other forms. Delete all the url's related to your site.

Now from the menu bar click Safari / Reset Safari. Select the top 7 boxes, click Reset.

Restart their computers.

I rarely see a complaint regarding this issue here so I hope the advice helps.

Chrome vs Safari. Safari being the browser with the highest security available. I would never use Chrome for purchasing online.

I am having the exact same problem when I try to check out with a ebay purchase with paypal. It gives me an error each time. Chrome seems to work fine as well as Firefox.

We're having the same problem with Apple/Safari 5.1. There are reports that some users can't keep items in their cart when they add another item (first report said items>7 cleared cart, second said only one item could be added, the next one removed the first) Initial testing suggest it may have something to do with Safari cookies settings. See below.

Lion OS

Safari 5.1

Privacy setting: Block cookies from third parties and advertisers

PayPal OK

Mac OS 10.4.11

Safari version 4.1.3

PayPal OK

Mac OS 10.6.8

Safari 5.1

Privacy setting: Block cookies from third parties and advertisers

PayPal cart automatically empties itself after a certain number of items added (>7, how much higher differs)

Mac OS 10.6.8

Safari 5.1

Privacy setting: Block cookies = Never

PayPal OK

Did anyone ever get a definitive answer to this? I'm having the same issue with Safari 5.1.2 on Mac OS 10.6.8. The Privacy settings adjustment (Block cookies = Never) did NOT fix it.

Yes Safai 5.0.5 under MacOS10.5.8 and Paypal are not friends just now. Contact Paypal and Safari hangs. This has been happening for weeks. I ahve to use Firefox. Most annoying.

Try updating Safari to version 5.0.6.

Also, check that your Java is up to date.

I have no problems with PayPal.

I am having the same problem on iPad 2 and PC using Safari v5.1.4 on Win 7 64 bit.

The cart sometimes empties itself as I add other items using Add To Cart. The cart only shows the newly added item and has lost all the previous items. The cart also empties sometimes when selecting View Cart.

In both cases, there does not seem to be a pattern but it does take around 3 minutes of adding or viewing items before it manifests itself. By this point I have maybe 10 items in the cart.

I cannot replicate the problem on Internet Explorer 9 or Firefox 11. So, it seems to be a problem with Safari cookie session management.

Java is up to date on PC, iPad is running iOS v5.1

PeterAdie's experience is exactly like mine, except I'm having it on a Mac running OS 10.6.8 and Safari 5.1.2 and Java 1.6.0_29. It seems completely random, but totally repeatable. I can add 3 items and it will happen, or sometimes 12 items and it won't. Doesn't matter which items they are, the order I add them, whether I spawn a new tab or window during the transaction - eventually, I can make it happen. It does tend to happen more "reliably" with more items added (i.e., adding 1 or 2 items usually won't break it).

Works fine in FF8, FF10 and FF11.

I tried all the cookie and reset suggestions from Carol Samit and OWS_Developer above, but nothing made it work any differently.

Very frustrating!

Has anyone found a fix to this problem? I have a support ticket open with Paypal but I think the cause is Sarari cookie session management because the problem occurs on my PC using Safari and my iPad. I tired to replicate the problem on my PC with Firefox 11 and IE9 without success. My PC is now running Safari 5.1.5 and the iPad is running iOS5.1.

With Safari I can consistently replicate the problem using a combination of approximately 25 "add to cart" and "view cart" actions using buttons stored in Paypal profile over a period of less than 5 minutes and having maybe 10 items in the cart.

Any help would be really appreciated

Peter

Yeah - pretty annoying, especially since this thread and others seem to put the blame squarely on a bug in Safari. I can't believe Apple isn't addressing it because Paypal is a pretty popular platform and this issue, while not catastrophic, does make using Safari with Paypal very problematic. We're just crossing fingers that we don't lose any customers over the frustration of having the cart empty randomly.

Yes Safari/PayPal still broken as far as I can see.

Mac Dual 2 Ghz PowerPC G5

MacOS 10.5.8

Safari Version 5.0.6 (5533.22.3)

Java 1.5.1_30-b03

I had the same problem while testing my site. I think I have a fix.

When grabbing the paypal code for my add2cart button, for the sake of ease, I chose the email code; the one-line link that was easy to assign to my button. I think the email code takes time to load on the buyer's end, and given that the paypal cart is not a quick loader (and opens in a new page for me), it's understandable that some customers don't wait for the cart to fully load, and close the window to continue shopping. Unfortunately that email code needs to load completely before the item is placed in the cart.

Use the paypal website code instead. I pasted the website code into an iframe and it worked like a dream (compared to the email code). OK, I did also have to upload an add2cart image file to my server, and edit my paypal payment button to use a custom button image.

I tested my 55 buttons rigorously, even pretending to be a really impatient customer on a slow network, closing the cart window without it fully loading. I did this for all 55 buttons repeatedly and every time, at the end, I had a cart full of 55 items.

Interesting unrelated observation: when I hit checkout (and pretend I don't have a paypal account), I am able to enter my credit card information sooner in Firefox than in Safari. In Safari, paypal wants my name, address, etc first before taking me to a page where I can input payment details. I find that extra step in Safari bad for business. Has anyone else observed the same thing?

Fascinating! I'll have to give that a try. Not sure I totally understand what you're describing, but will work through it.

Don't know about the CC info thing you describe, but will also take a peek at that.

Let me know if I can make anything clearer, I'm happy to help. And thanks for having a look at the credit card thing.

Incidentally, I'm using iweb, and I'm pasting the paypal code into an html snippet. I should have made that clearer when I mentioned iframes earlier.

Lastly, it's only my vague assumption that network speed, and the cart page having to fully load, have anything to do with the Safari buginess. I'm sure there's more to it. Either way, using paypal's payment code for a website (instead of the email code) fixed the cart problem for me.