5 Replies Latest reply: May 17, 2011 7:34 AM by andershulthen
andershulthen Level 1 Level 1

My iPod Touch (from 2009) has ceased to function.Mine
video files and music vanished when I made a
iPod update software, it stopped working
completely.Can not do factory reset because itunes
says that iPod is in recovery mode.
I must, accordingly to itunes  first restore the iPod before
I can use it with itunes.
I received error code No 6.The  only thing iPod screen displays is 
a picture of the itunes symbol and a cable connector
connecting via usb.
How do I restore my iPod Touch?
I have Windows Vista and the latest version of iTunes.

ipodfel1.jpgipodfel2.jpg


iPod touch, Windows Vista
Solved by lllaass on May 17, 2011 6:12 AM Solved
Did you follow all the steps in the whole article as the instruction for error 6 said?  Did you go to the article on security software as the article said?
  • lllaass Level 10 Level 10

    From the article cited at the end of my post:

     

    Error 6: All of the steps in this article apply to resolve this issue. Following iTunes for Windows: Troubleshooting security software frequently resolves this error. There may be third-party software installed that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your Registry. If your default packet size is set incorrectly it can cause this error. Contact the manufacturer of the software that installed the packet size modification for assistance.

     

    http://support.apple.com/kb/TS1275

  • andershulthen Level 1 Level 1

    I does not understand how  this information can help me.

  • lllaass Level 10 Level 10

    Did you follow all the steps in the whole article as the instruction for error 6 said?  Did you go to the article on security software as the article said?

  • andershulthen Level 1 Level 1

    I read everything.  I does not know how open a specific ports  för Apple servers.I dont know what the default packet size is all about,i does not get it.I tried to use the Ipod on different usb ports,it does  not help.

    I also tried to deactivate my antivirus software realtime protection for a while. My firewall is Zoom and antivirus is Avast. I have latest version of both Windows and Itunes.I tried using a  another computer,but i could not install itunes on that computer.The only thing I have not used is advanced steps.

  • andershulthen Level 1 Level 1

    I have now  used the advanced steps by msconfig,it did not work.

    My itunes always looks like it  working,in  the end controlls  the restoration  of  the ipod,but then  comes the meassage that it could not be restored and that it is a unknown error(6).