My ipod Touch is in recovery mode, has error code 6

Question

My ipod Touch is in recovery mode, has error code 6

My iPod Touch (from 2009) has ceased to function.Mine video files and music vanished when I made a iPod update software, it stopped working completely.Can not do factory reset because itunes says that iPod is in recovery mode. I must, accordingly to itunes first restore the iPod before I can use it with itunes. I received error code No 6.The only thing iPod screen displays is a picture of the itunes symbol and a cable connector connecting via usb. How do I restore my iPod Touch? I have Windows Vista and the latest version of iTunes.

iPod touch, Windows Vista

Posted on May 17, 2011 4:03 AM

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Answer 1

lllaass

Level 10

210,411 points

May 17, 2011 5:12 AM in response to andershulthen

From the article cited at the end of my post:

Error 6: All of the steps in this article apply to resolve this issue. Following iTunes for Windows: Troubleshooting security software frequently resolves this error. There may be third-party software installed that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your Registry. If your default packet size is set incorrectly it can cause this error. Contact the manufacturer of the software that installed the packet size modification for assistance.

http://support.apple.com/kb/TS1275

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Answer 2

May 17, 2011 6:10 AM in response to lllaass

I does not understand how this information can help me.

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Answer 3

lllaass

Level 10

210,411 points

May 17, 2011 6:12 AM in response to andershulthen

Did you follow all the steps in the whole article as the instruction for error 6 said? Did you go to the article on security software as the article said?

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Answer 4

May 17, 2011 6:57 AM in response to lllaass

I read everything. I does not know how open a specific ports för Apple servers.I dont know what the default packet size is all about,i does not get it.I tried to use the Ipod on different usb ports,it does not help.

I also tried to deactivate my antivirus software realtime protection for a while. My firewall is Zoom and antivirus is Avast. I have latest version of both Windows and Itunes.I tried using a another computer,but i could not install itunes on that computer.The only thing I have not used is advanced steps.

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Answer 5

May 17, 2011 7:34 AM in response to andershulthen

I have now used the advanced steps by msconfig,it did not work.

My itunes always looks like it working,in the end controlls the restoration of the ipod,but then comes the meassage that it could not be restored and that it is a unknown error(6).

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