One minute I was playing Words with Friends and then the screen went black. Other apps seem to be working fine.

One minute I was playing Words with Friends and then the screen went black, other apps are working fine. Suggestions - I was in the middle of a number of games?

iPhone 4

Posted on May 17, 2011 8:31 AM

Reply
2 replies

May 17, 2011 8:43 AM in response to torifromwestport

As with all software there are bugs. Have you tried the troubleshooting steps in the manual?

http://manuals.apple.com


Basic steps are:

1. Turn off and on the phone.

2. If still issue, reboot phone (Hold down BOTH the HOME and LOCK buttons and keep holding ignoring the slide to turn off prompt, keep holding until turns off and comes back to Apple Logo, then let go.

3. Restore phone from backup.

4. Restore phone as new.

5. Take to store or send in.

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One minute I was playing Words with Friends and then the screen went black. Other apps seem to be working fine.

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