Previous 1 2 Next 26 Replies Latest reply: Apr 12, 2012 10:25 AM by lavallie Branched to a new discussion.
paulinedohring Level 1 Level 1 (0 points)

Hey I am trying to update the latest sofware for my iphone 3gs (version 4.3.3). It downloads but just as it finishes downloading the error message "There was a problem downloading the software to the iphone 'Pauline's iphone'. The network connection timed out." comes up. I have tried 5 times but the same thing happens every time.
Please help me how do i solve this issue?

  • Trast1 Level 1 Level 1 (0 points)

    Same problem here. I've tryed in different ways, with iphone on/off, only download software .... Nothing,

  • jordanangharad22 Level 1 Level 1 (0 points)

    im having the exact same problem - wth!?

  • KiltedTim Level 8 Level 8 (46,655 points)

    Try disabling your antivirus and firewall software. These can interfere with the update process.

  • bhunter7 Level 1 Level 1 (0 points)

    I have been having the same problem and it's been happening for a few months now. I haven't been able to update to the latest software because every time I try it makes my network connection time out. I tried disabling my antivirus software but that didn't help. Could it be that it's a problem with computer??

  • Trast1 Level 1 Level 1 (0 points)

    Thanks for the help but I've tryed yet disabling antivirus and still the same. When I had to update to 4.3.2., I got the same problem but finaly It worked downloading software and begginning the installation with the iphone powered off but with this late update nothing of that seems to work.

  • champagne1 Level 1 Level 1 (0 points)

    I too have had this frustrating problem.  Downloaded it 3 times now and each time, get full download but as it starts processing the file, it gives a warning "there was a problem downloading the software for the iPhone 'Jan's iPhone'.  The network connection timed out.  I am using a wireless dongle and it showed it was still connected.  Have tried disabling the antivirus etc, but no change to the download.  Have you got any more answers please.  Last time I tried only downloading the file, not installing it, but the exact same happened,  Hope you can help please.

  • jordanangharad22 Level 1 Level 1 (0 points)

    Ive fixed the problem - backup then restore the phone. restoring the iPhone automatically means that when it resyncs the phone, the latest software is downloaded automatically and without a problem! (:

  • leehettig Level 1 Level 1 (0 points)

    The reply labelled "Correct answer" by KiltedTim does not work. I can see by reading the replies here and trying this myself that it is not a firewall or antivirus issue. It is obviously an issue with the update. I've never had an issue before now. But I too cannot download this update. The same error message "there was a problem downloading the software for the iPhone 'Lee's iPhone'.  The network connection timed out".

     

    Can someone from Apple please supply the solution  to this issue. I would rather not restore my phone just to fix this. Thank you.

  • deggie Level 9 Level 9 (51,235 points)

    The Correct Answer label means it worked for the Original Poster. And it is worked for lots of others. If it is not working for you have you disabled ALL of your antivirus/antispyware software, opened your firewall, and tried again. Do you possibly have other software that is interfering with the writing of downloads?

  • Moscovite Level 1 Level 1 (0 points)

    Love it how 'Apple' is never wrong. Why is it that ALL the other updates worked fine with my computer configured as it is now, but now all of a sudden my A-V or firewall becomes an issue? And BTW - yes, ALL of the possible sowtware is disabled and still the same issue persists.  

  • deggie Level 9 Level 9 (51,235 points)

    Did I miss your post in this thread? The one where you laid out the issues you were having and any error messages you were getting? I must have because I don't remember seeing it here.

     

    Of course Apple is sometimes wrong. For 2 updates in a row I had echo problems when using BT with my car. I sent in feedback and I called AppleCare. Eventually it was fixed.

     

    But for the OP in THIS thread the problem was their antivirus/antispyware software and the solution worked for them.

     

    If you are sure it is a problem with 4.3.3 (and I know a number of people with Windows computers that updated and didn't have an issue so it is not a systematic problem) then wait for iOS 5 and maybe it will be fixed in that update.

  • Moscovite Level 1 Level 1 (0 points)

    You didn't miss it, I just didn't feel the need to be redundant. It is the same issue others are experiencing - to a 't'. So why should I spell it out again - you guys are smarter than that. Smart-arse, too

     

    Yes, I will obviously call applecare, I was just trying to avoid it by posting here. One step at a time

  • deggie Level 9 Level 9 (51,235 points)

    LOL, re-read your post again flame-boy.

     

    If you are getting error 3259 that is always related to interference with the download by some type of security software, with Kaspersky being the worst offender and down from there. Usually when you see a timeout message just at the end of the download or a cannot write to disk message at the end it is the same issue, but there are some other causes.

     

    Good way to test it: try the update on a different computer.

     

    Good luck with AppleCare hope you get it resolved soon.

  • Moscovite Level 1 Level 1 (0 points)

    Well, I doubt you'd be throwing 'boy' around if we were face-to-face, but that's a whole different story.

    Thanks for the pointers, I did try on a different computer, albeit on the same network - and same issue. Gets to the end, then asks me to 'check my network settings' and unable to complete (all potential offendinh software diabled, 'course). I'll just waiti 'til the next update, no big deal - just thought there was a simple solution.

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