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MAC Mail not saving all sent items

Hi,


I'm using OS X 10.6.7 and using MAC Mail over an IMAP connection.


For some reason this particular MAC Mail is not saving / recording all sent emails. The recipient is receiving them all so they've definitely been sent, but they're not appearing in the sent items / sent folders.


I have tried exactly the same IMAP account on another OS X 10.6.7 mac and ALL emails appear in the sent items.


It seems there is a fault / bug with the MAC Mail. Is there any hotfixes out there or any steps to try to ensure evry sent email is logged / saved in the sent folders?


Thanks


Chris

iMac, Mac OS X (10.6.7)

Posted on May 18, 2011 2:50 AM

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Question marked as Best reply

Posted on Feb 10, 2017 1:10 AM

I don't know if this solution is mentioned yet, 44pages..
But it worked for me:


- In your inbox folder, create a new folder named: Send Messages
- Select the folder "Send Messages"

- Go to Mailbox -> Use this mailbox as -> Send mailbox

- Send a test mail and see if it will appear in the "Send Messages" mailbox!


Hope this will work for you!

655 replies

Jul 1, 2015 7:59 PM in response to Kelly Ann J

The solution you provided is somewhat of a workaround. The way I understand it (and I might be wrong) The issue is that Mail tries to save the copy of the email to the send folder on the IMAP server before it sends the message. Mail for what ever reason fails to upload it to the sent folder on the server hence hangs up and never sends. What you are doing is making it save locally instead skipping the IMAP server issue and then it sends without a problem. I would like to see the application work as intended, where it saves my emails on the server and sends the message as it was intended.


I did notice o n the latest update OS X 10.10.4 in the change log: "Resolves an issue that could delay outgoing email messages in Mail" I wonder if that fixes this issue or it resolves some other issue. Would like to hear feedback from those that experienced the issue in the past.

Jul 24, 2015 10:08 AM in response to chrisaxe21

My rackspace account is the one I had a problem with. I am not going to read through all the posts so i don't know if this has been mentioned. When using backspace, if you have store sent messages checked on your preferences for that account, it will not save sent messages on your computer. If you uncheck that, it will save sent massages on your computer. I guess you can't have both, pick the way you want it. I hope that helps.

Jul 30, 2015 4:02 PM in response to chrisaxe21

THREE F*****G YEARS AND THIS HAS NOT BEEN RESOLVED????? I AM SHOCKED. WAIT MAYBE IM NOT SO SHOCKED. APPLE HAS FALLEN SIGNIFICANTLY IN THE CUSTOMER SUPPORT ARENA THE PAST SEVERAL YEARS AS EVIDENCED BY MANY POSTS JUST LIKE THIS. I AM SORRY BUT I DID NOT HAVE THE TIME TO READ ALL 43 PAGES OF POSTS ON THIS BUT HAS APPLE PROVIDED ANY INPUT ON THIS AT ALL???? IS THERE A FIX ANYWHERE? UN F'N ACCEPTABLE!! SAVING EMAIL IS THE MOST ELEMENTAL, MOST IMPORTANT COMPONENT TO EMAILS THAT THERE IS!

Aug 21, 2015 6:38 AM in response to DaMiguel

If you look right back through the discussons, we've all tried this but the problem is that though MOST sent emails are saved correctly and just the odd one now and again doesn't get saved. Unfortunately, this can happen to be an important email, which was how I found out about it. This is obviously a glitch with the program or with the servers.


The only certain way of having a copy of anything really important is to BCC it to yourself!

Sep 3, 2015 3:03 AM in response to chrisaxe21

I've been having the same issues, but seem to have found a work around.


Adding a Rule

If any of the following conditions are met
From > contains > specific email address (the one that's not saving the sent items)


Perform the following actions

Cope message > to mailbox > Sent folder of the specific email address



(I did not go through the 43 pages of this thread, so apologies if this has already been suggested)

Sep 7, 2015 8:22 PM in response to kcopenhagen

I think all the folks suggesting that we uncheck the box to "store messages on the server" are missing the overall point. Yes this a workaround that might work, and as someone has already pointed out, it's an OK solution if you want to store sent mail on your computer and not on the server, but it dodges the original problem and creates a whole new one. I don't want to store sent mail on my computer! I want to store it on the server like I always have with every mail program I have ever used until now – most recently, with Microsoft Outlook for 10 years with no problems whatsoever before I switched, like an idiot, to Mac Mail at the beginning of this year. If you use a different computer at your office than you do at home, as most of us do, or if you use different devices to send email period, as most of us do, then not storing sent mail on the server is going to be a big problem at some point. You are going to find this out sooner or later when you need to find an important email you sent and realize it's on the office computer, or the home computer, or the laptop, or wherever, but it's not where you happen to be at that moment. The bigger point, though, is that this should not be an issue at all and Apple should figure out what is causing it and just fix it already.


So, I tried the idea TanjaJ suggests above to create a rule. I did this for both of the email accounts I have under my mailbox, and set up a rule to send all outgoing mail for both accounts to the Sent folder. I had high hopes that even though this solution, if it were to work, would again be fixing a symptom and not addressing the actual problem (something only Apple can do), it nevertheless might at least keep me sane for the time being. But, alas, it did not work. I lost an email I sent yesterday and I lost another one just a few minutes before I started typing this post. It usually doesn't happen that frequently. And again, the lost emails had nothing in common so there's no common characteristic that I can see causing it to happen. The problem continues. I think I'm done with this miserable Mac Mail experiment. It's 2015, for crying out loud, and people who spend as much money on Apple products as I have (almost $3K for a friggin Macbook Pro!) have a right to expect better. I haven't been very impressed with Apple lately – at all. It looks like they are putting all their attention into making wristwatches while forgetting about those of us who use their products ever day to do important things – like trying to make a living.


I don't know. Maybe I'm being too harsh, because I know that sometimes change takes time. Look at Safari, for instance. I've been using that program since its inception (I told you I was long-time Apple user – much longer than that, actually), and Safari definitely has had its ups and downs. But after a lot of trial and error I think Safari today is one of, if not the, best browsers out there. So it can be done. This problem with Mac Mail seems pretty clear cut. As others have noted on some of the 43 pages and three years of posts here in this thread, it seems as if there's a hitch between the time when Mac Mail actually sends the email and it gets saved to the outgoing server. Regardless of what is causing the hitch, a network timeout or whatever, it ought to be something that Apple can fix rather easily. After all, other email programs don't seem to have the issue. All it would seem to take is for Apple to adjust the program so that instead of discarding the sent mail when it gets a timeout from the server, it holds onto it and tries again to save it a few minutes later. It can't be that hard. If I were in charge at Apple, I would clean house in the Mac Mail department and start over. The whole program is boring and lifeless, not to even mention its basic functionality problems. Come on Apple. For pete's sake get this program right or this will be last post I make before going through the huge inconvenience of switching email programs yet again.

Oct 1, 2015 2:42 PM in response to Sybil Ann Chick

I've had this infuriating issue consistently for years. The best solution is to save every mail as a draft, and check it has been saved, and then hit send without altering it further.


The mails that give most troubles are ones with attachments. I often find, if the draft won't save, that it's best to go onto my webmail interface and do it from there. Which is clunky. If it's a simple text email I can finish it on my iphone, which sends solidly.


The issue didn't change one bit when my provider went from a gmail back end to a proper SMTP back end.


I wonder if it has been fixed in El Capitan? After all this seems to have the biggest changes to mail.app for years, and also one of the deatures is said to be that it works more reliably when the server connection is flaky.


We'll see I guess.


Paul

Oct 6, 2015 9:08 AM in response to Paul Horrell

I was wondering the same thing, which brought me back here!


Seen a few change-logs, citing changes to mail, but to be honest I don't want to take the risk to find out!


😉


p.s. just found a frustrated draft reply to this thread saying 'how can this actually still be happening', but I deleted it and shall remain optimistic, assuming it's all fully sorted!

MAC Mail not saving all sent items

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