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MAC Mail not saving all sent items

140825 Views 575 Replies Latest reply: Apr 4, 2014 6:36 AM by __kckc__ RSS Branched to a new discussion.
  • Richard_69 Calculating status...
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    Feb 19, 2013 12:53 AM (in response to Brij011)

    No, MacMail on iCloud

  • duuchess Calculating status...
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    Feb 19, 2013 4:07 AM (in response to Brij011)

    Ni I have this problem with both my gmail and virgin mail accounts. i have read literally hundreds of posts and suggestions. The only one which is useful is to cc. every single message to oneself. This has made keeping track of everything an unmanageable nightmare.

  • Brij011 Calculating status...
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    Feb 19, 2013 4:58 AM (in response to duuchess)

    The other option which works is to uncheck "store sent messages on server" but the downside of this is the need to back up sent messages manually.

  • duuchess Level 1 Level 1 (0 points)
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    Feb 19, 2013 5:17 AM (in response to Brij011)

    Thanks for the suggestion but this is so difficult to keep up with. I would have been in deep, deep trouble if my messages hadn't been saved on the server so far.

    Apple need to be brought to book about this. They are basically selling products for thousands of pounds which are not fit for use according to the trading standards regulations. If it were a 99p tshirt then we'd all be able to get a better response to our complaints!!!!

  • Csound1 Level 7 Level 7 (32,310 points)
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    Feb 19, 2013 6:35 AM (in response to duuchess)

    Do you have sent messages in the sent mailbox on the server (website).

  • duuchess Level 1 Level 1 (0 points)
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    Feb 19, 2013 7:49 AM (in response to Csound1)

    yes thankfully....

  • Csound1 Level 7 Level 7 (32,310 points)
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    Feb 19, 2013 8:04 AM (in response to duuchess)

    duuchess wrote:

     

    yes thankfully....

    Then the wrong mailbox has been mapped to the client (Mail)

     

    Select the correct one.

  • heinzy60 Calculating status...
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    Feb 19, 2013 8:06 AM (in response to duuchess)

    I got tired of waiting and have installed an app called Postbox. It's a bit different to set up but I find it has plenty of good features (even more so with add-ons installed) and is a fine replacement of the mac mail app, only without the flaw. Costs about 10 USD. Google it.

  • duuchess Level 1 Level 1 (0 points)
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    Feb 19, 2013 8:08 AM (in response to Csound1)

    I don't think so...it was working perfectly for the past few years with exactly the same settings on my pro.....

     

    It happens with my new mac book air too-that was set up for me in  a mac store!!!!!!!!!

  • schveiguy Level 1 Level 1 (0 points)
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    Feb 19, 2013 8:18 AM (in response to duuchess)

    duuchess wrote:

     

    I don't think so...it was working perfectly for the past few years with exactly the same settings on my pro.....

     

    It happens with my new mac book air too-that was set up for me in  a mac store!!!!!!!!!

     

    If EVERY mail is being lost, but your mail is on the server, then you don't have the problem that this thread is about, you just don't have your sent mail mapped correctly.

     

    What happens in that case is your mac client doesn't save the mail, your outgoing server does, into a folder called "Sent" or something like that.  But your mac mail client doesn't think that specific folder is your sent folder, it's using another one.

     

    Click on the correct sent mail folder (it will be listed separately), and from the menu, Mailbox -> Use this mailbox for -> Sent

     

    If this is not your issue and you are having random sent mails disappear, welcome to the party.  It *****, apple should fix it.  But at this point, they seem uninterested.

  • duuchess Level 1 Level 1 (0 points)
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    Feb 19, 2013 8:23 AM (in response to schveiguy)

    I didn't say it is every sent email, it is random...just like everybody else's problem!!!!!!!!!!!!!!!!!!!!!!!!!!!! Just like everyone else I'm stressed and getting angry about Apple's complete lack of interest in what is a really serious issue. Th efact that they deny that it is a known problem also is infuriarting..

  • Csound1 Level 7 Level 7 (32,310 points)
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    Feb 19, 2013 8:29 AM (in response to duuchess)

    Is this an iCloud account, or some other provider?

  • SKrowiak Calculating status...
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    Feb 19, 2013 3:13 PM (in response to Brij011)

    Hi Brij011.

     

    Nope it's my @me.com account. I've recently switched from PC to Mac and must say that after years and years of trouble-free Outlook use, I'm shocked/disappointed to find that Apple can't get a basic function like e-mail right.

  • Brij011 Level 2 Level 2 (150 points)
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    Feb 19, 2013 3:27 PM (in response to SKrowiak)

    I've also just switched from PC to Mac. So far, on balance, I think I've made the right move but, like you, I'm shocked that Apple get some some of the basics wrong. And they've got email wrong big style!

     

    "It just works" was key in my decision to switch but, in reality, this means it works a bit better than Microsoft but not by much.

     

    What really shocked me is the apparent reluctance of Apple to put things right when they are so obviously wrong and to totally ignore their users opinions and messages clearly stating there is a problem. That's the stance you expect from the cheap end of the market but absolutely not for a premium product. If Apple keep this up, they're going to go the way of Blackberry etc. falling from Kings of the industry to desperately playing catchup.

  • cdown Calculating status...
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    Feb 22, 2013 4:29 PM (in response to chrisaxe21)

    I was having the same issue...random messages not appearing in my Sent box. I figured out that the Sent box was sorted differently than my other mailboxes. It was sorted by Unread Descending. So, to correct the problem, while I was in the Sent mailbox, I went to View, Sort By, and selected Date and Descending and all my problems have disappeared.

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