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  • razzo Level 1 Level 1 (0 points)

    Hi daithi101,

     

    You can read my earlier post about setting up a Smart Mailbox. This workaround is working for me until Apple releases a fix. They have acknowledged the problem and said they are working on a fix but there is not release date available.

     

    I think my workaround is listed on page 27, or just search for comments from "razzo."

     

    Hope this helps!

  • Csound1 Level 8 Level 8 (42,400 points)

    razzo wrote:

     

    Hi daithi101,

     

    You can read my earlier post about setting up a Smart Mailbox. This workaround is working for me until Apple releases a fix. They have acknowledged the problem and said they are working on a fix but there is not release date available.

     

    I think my workaround is listed on page 27, or just search for comments from "razzo."

     

    Hope this helps!

    It may, but it raises a question. A smart mailbox is not a folder, it is the result of a search presented in folder format. Therefore if the missing mail is in the smart folder, it is also in the location that the search found it in. And that location must be in Mail as that is where the smart folder searches.

  • Mitchell Group Level 1 Level 1 (5 points)

    Hi Razzo,

     

    Can you elaborate on what you know about (They have acknowledged the problem and said they are working on a fix but there is not release date available.)  Is this something apple has communicated to you?.. because as far as I'm concerned after going up the ladder of applecare techs and finally getting the an email enginerring group a couple of years ago I was also told they are working on it

  • razzo Level 1 Level 1 (0 points)

    HI Mitchell Group,

     

    In reference to your request for elaboration on an acknowledged problem and fix ....

     

    I spoke with Apple Care last week when my hosting company proved to me that this is only happening on the Mac Mail app. (They had me create new accounts and use several other mail clients and there were no issues, the issue is only seen when using the Mac Mail app.) Apple Care elevated it up to engineering while I was on the phone because I could demonstrate (through screen sharing) that this was only happening in the Mac Mail app. They saw all of the other mail clients work perfect, but the Mac Mail app consistently did not deliver my sent mail to my server nor save it on my computer. Because I have both an IMAP (which is my first choice) and POP account set up for this specific email address, I could also show them all of my sent mail saved on the computer from the POP account and prove that none of the IMAP account sent mail was being delivered to the server.

     

    At first, they tried to blame it on my host. After I showed them 3 mail clients working perfectly and Mac Mail never worked, then they tried to say it was only my computer. We deleted the Mail accounts and recreated them with no changes. They reinstalled my OS (as it holds the Mail app) and there was no change. I also showed them this forum with over 74,000 views and the other 10+ forums on the same subject. With that info, they could no longer claim that it was only my computer.

     

    I have received several calls from engineering since last week and they said that they have acknowledged that it is a real bug with the Mail app, not something specific to any person's computer and they are starting to work on a fix. However, they cannot identify any release date.

     

    I hope that clarification helps.

  • Jules2000 Level 2 Level 2 (225 points)

    Razzo: You are the man! Thanks for doing this.

  • daithi101 Level 1 Level 1 (0 points)

    Thanks for the workaround Razzo.

     

    Its great that it works, in theory clicking on "include messages from sent" shouldnt work as the email is not in the sent folder ? just shows how little sense the whole thing makes !

     

    I came up with a slightly diiffernt work around , i have set up my email to Bcc myself on all emails sent out and then i set up a rule that any email received from my own email goes to a specific folder, which should act as a backup forthe sent items folder, but doesnt solve previous emails lost. i just wonder how many are lost in addition to hte 2 i know about...?

     

    It all does shatter confidence in the system.

     

    I have outlook on my machine already and now giving serious consideration to switching over !

  • Mitchell Group Level 1 Level 1 (5 points)

    Razzo, it certainly seems that you have done better than i.. I went through all the same steps as you have outlined, they acknowledged the problem and said they were working on a fix.. That was at least 2 years ago.. I hope they now take this issue more seriously..

  • schveiguy Level 1 Level 1 (0 points)

    Csound1 wrote:

     

    It may, but it raises a question. A smart mailbox is not a folder, it is the result of a search presented in folder format. Therefore if the missing mail is in the smart folder, it is also in the location that the search found it in. And that location must be in Mail as that is where the smart folder searches.

     

    This is true, and puzzling.

     

    I wonder if the smart mailbox optimizes its contents by saving messages as you send them, rather than waiting for them to appear in Sent (because it knows those are going to show up from Sent).  That would be weird, but a lucky workaround.

     

    @razzo, when you see the sent message in the smart mailbox, but it's not on the server, what folder does it say the message is in?  For me, it says it on the upper right of the message header that is on the left panel of Mail.  Like "Inbox - Yahoo"

     

    I'm going to try it and see what happens.

  • Csound1 Level 8 Level 8 (42,400 points)

    A question for you:

     

    Can you find the mail using Razzo's workaround?

     

    If you can you have just confirmed that the mail is on your machine, and that it is indeed in Mail.app. The reason is that Smart Folders are a search, that's all, and they search the copy of Mail that they belong to. Ipso Facto the mail is in your copy of Mail.

     

    Sadly you can only locate the mail using a process of elimination in the Smart Folder. Start by not selecting the Sent Folder checkbox, if the mail still shows in teh Smart Folder then restrict the search to a single folder until the mail is found. The folder chosen for the search is the folder where the mail is.

  • Csound1 Level 8 Level 8 (42,400 points)

    schveiguy wrote:

     

    This is true, and puzzling.

     

    I wonder if the smart mailbox optimizes its contents by saving messages as you send them, rather than waiting for them to appear in Sent (because it knows those are going to show up from Sent).  That would be weird, but a lucky workaround.

    No it doesn't, it is a simple search either of the entire folder structure (excluding the system sent folder unless selected) or of specific folders (chosen by selection in the Smart Mailbox filters) thus:

    Screen Shot 2013-05-24 at 12.18.49 PM.png

    But if Smart Mailbox can find the mail it is on the machine and it is in Mail

  • Troutbeware Level 1 Level 1 (0 points)

    Razzo,

    Regret to say that I have just experienced a sent email not being put in my smart mailbox. It had worked for a while but I must admit that not using my MAC much as I prefer my Ipad when travelling.

    However, really have decided to stop using my MAC for mail until this problem resolves itself.

    Pity I cannot use Outlook Express which never gave me a problem!!

     

    Paul

  • schveiguy Level 1 Level 1 (0 points)

    I understand what it is *supposed* to do, but I think you are forgetting that this is a bug in the application.  We don't know what the internals are doing.  It could be stashing it in the database somewhere but failing to reference it.  But this smart mailbox somehow gets the reference.  That's why I'm really curious as to what mailbox the smart mailbox says the mail is in.  In my smart mailboxes, each piece of mail says what mailbox the actual piece of mail is in.  So it shouldn't be difficult to determine this.

  • Csound1 Level 8 Level 8 (42,400 points)

    Ask Razzo, I don't have the problem so can't see, but I can see that a Smart Mailbox can only find mail if it exists.

     

    You should also be able to locate the mail in the database with Spotlight or a 3rd party app (such as EasyFind). Note that the library is in a hidden folder which will need to be made visible or explicitly pathed to for the search.

     

    Do you have the same problem?

  • razzo Level 1 Level 1 (0 points)

    Hi schveiguy,

     

    When I created the Smart Mailbox it created a new section in the gray left-hand bar that is entitled SMART MAILBOXES, the Smart Mailbox that I created resides there. When following the directions I gave, all of the Sent Messages that I designated are saved in that mailbox. But, as I said, that doesn't get them to the server. So, I periodically open that Smart Mailbox, highlight all of the messages and drag them into the proper folder under the SENT section in the gray left-hand bar. When I drag them into that folder which is set to sync with the server, then they are copied onto the server.

     

    I hope that answers your question.

  • razzo Level 1 Level 1 (0 points)

    Hi Csound1

     

    A Smart Mailbox is not just a search function as you said, it is actually a "rule" for addressing your messages. It is not searching your inbox or sent box, it is actually telling Mail to send your message to the Smart Mailbox automatically when it sends.

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