6 Replies Latest reply: May 20, 2011 4:17 AM by fadeela
AlienMonopoly Level 1 Level 1 (0 points)

no itunes phone number?

 

are you kidding me?

 

and itunes is such a big part of thier company and it does not have a support phone number for itunes?

 

just copy and paste answers?

  • 1. Re: no itunes phone number?
    roaminggnome Level 10 Level 10 (90,755 points)

    "no itunes phone number?"

     

    Correct.

     

    "are you kidding me?"

     

    No.

     

    "and itunes is such a big part of thier company and it does not have a support phone number for itunes?"

     

    Again, correct.

     

    "just copy and paste answers?"

     

    No.  Contact itunes support:

     

    http://www.apple.com/support/itunes

  • 2. Re: no itunes phone number?
    AlienMonopoly Level 1 Level 1 (0 points)

    wrong all itunes help is copy and paste same with the help chat just a lot of BS apple give you no real help

  • 3. Re: no itunes phone number?
    roaminggnome Level 10 Level 10 (90,755 points)


    AlienMonopoly wrote:

     

    wrong all itunes help is copy and paste same with the help chat just a lot of BS apple give you no real help

    Not true in my experience.

     

    Sorry your are having a hard time.

  • 4. Re: no itunes phone number?
    fadeela Level 1 Level 1 (0 points)

    Hi, I have also been trying to find a phone number to call them. Three days ago I posted an email under itunes support. My question was every time I sign in to itunes I get a message saying that I have not verified my itunes id. All of this came about when all my apps were deleted from my ipad. And then I couldn't sign in anymore.

    Soon after I received an automated email acknowledging my query. Well when you post a query it says that someone will be in touch within 24 hrs. This was on the 17 May. On the 19May I received an answer asking for some extra info which I sent back immediately. Since my reply I have not heard from anyone about this query and I have been sending emails about this all the time. I also explained that I use my ipad for work and that I have been without my aps since 16May.

     

    I just dont know what else to do, hence the reason that I was trying to get a phone number so I may speak to someone. The thing is that because no one is attending to your query, you dont have anyone to abuse and believe me I am very close to abusing someone. What happens to service after one has purchased a product. In my last email I said that I was going to let people know what was happening to me but the only people I can talk with is the community questions and most of them have queries of their own.

     

    Anyway if anyone has any ideas please let me know. I really am very desperate now.

  • 5. Re: no itunes phone number?
    AppleGeekCreature Level 1 Level 1 (0 points)

    Hello Fadela

     

    Have you called apple care and told them that you have been waiting for more then 4 days in regards to your answer from itunes and that you would like to speak to a supervisor about it.

  • 6. Re: no itunes phone number?
    fadeela Level 1 Level 1 (0 points)

    No I havent but it was actually them that told me they could not help me and I needed to talk with itunes themselves. But I will, thanks, I just hope they are open over the weekend.