Hi all,
This is my first macbook and sometimes when I try to restart my macbook by going to apple logo and then choosing restart, my computer gets stuck without anything else on the screen, just the wallpaper and my mouse. I don't get a beachball icon or anything. What is happening?
MacBook Pro, Mac OS X (10.6.7)
Launch the Console utility and look for messages around the time of the attempted restart that might explain what's going on.
Here is a screen shot of the console - http://i.imgur.com/wzIcc.png. The reason I'm restarting all the time is because this macbook sometimes doesn't connect to a shared folder from windows after waking it up. After a restart, I can access the folder again. ðŸ˜
Apologies for the delay in responding. Can you confirm that you tried to restart that Mac at 10:37/10:38 and forced it to shut down and restart at 10:41?
What happens if you quit all active applications before trying to restart?
I can't help you with the Windows shared folder issue.
Hi William, yea, that is when I tried restarting it. I think I did quit all the open applications before trying to restart that day.
Unfortunately, I didn't see any thing in that console display that explains to me why your Mac is stalling when you tell it to restart. I'm grasping at straws, but how does it behave when you boot that Mac into "safe mode", then tell it to restart?
It restarts fine after a restart, when I force it by holding down the power button. But after 2 or 3 days of using it, opening and closing applications etc, it just won't restart. I had to restart today because my firefox gave me beachball from trying to attach a word file to an email. After force quitting firefox and trying to start it up again, I got the error saying that it was already runnning. I looked in activity monitor and no firefox was in there so I tried restarting it. Did the exact same thing with everything dissapearing and only showing the wallpaper 😟
Sometimes this macbook gets really slow with just word, excel and firefox running. I have 21 tabs open ATM. Is that why? My 4 year old desktop with just 2GB of RAM runs it better than that 😕
After that 2-3 days, if you launch Activity Monitor and select "System Memory" in the lower part of the window, what values do you see?
It's restarting fine now 😀
Thank you both for your help! 😀
Those memory values look reasonable. Try again after it's been running for a while.
The uptime was 7 days 20 hours.
I just tried restarting my macbook pro again and it did what it did previously 😟 Reason for restarting this time is because iTunes froze and it had the spinning beach ball mouse so I had to force quit the app, then when I tried to open it again, it gave me the "the itunes library file is locked on a locked disk" error. I googled it and tried all sorts of solution, but none of them worked. After restarting the macbook pro by holding down the power button, everything is "smooth" again.
From those two displays RAM isn't your problem. If you leave Activity Monitor running, select the CPU tab, set the list at the top to "All Processes", and order the list by descending CPU usage, what do you see when you have those problems?
The second image was after logging out of the user so it closes everything to try and solve the problem I had with iTunes, but it didn't work. Anyways, I'll try restarting after it's been up for a while again and post the CPU tab thing in a couple of days.
I meant that you might see something interesting when iTunes is freezing, not after a restart.
MacBook Pro will not restart
