9: invalid cookie supplied Unknown status code: 9

Phew, thanks for that!

I have been getting the same all day and have had to resort to using Firefox to get to the forums.

I did what you suggested and now I can get back in using Safari!

Hi,

I have exactly the same problem, and found the same workaround, on my iMac 24" 2009 running 10.5.8.

Instead on my new MacBook Pro i7 15" running Snow Leopard the problem seems slightly different: in place of "9: invalid cookie supplied [...]" the message "Looking for something in Apple Support Communities? - The page you tried was not found. You may have an outdated link [...] - Please visit the main page of Apple Support Communities [...]" is returned. Obviously I didn't write any link, but I just signed in using my correct user and password.

In this case I don't need to delete cookies, but clicking on the provided link "Apple Support Communities" returns where I was supposed to return.

Any way to return Feedback to Apple about this ?

Thanks

Piero

BTW: signing in just after signing out the Community works as expected.

Message was edited by: PieroF

Add me to the list. Will Apple fix this or do I need to do something like virus software, disk maintenance, etc?

Stu

It's not a virus, nor is it believed to be any kind of malware. Probably just a server glitch.

Apple are aware, and are no doubt working on the problem!

FWIW, I have had the same myacinfo cookie with the same "INVALID" content & it has not interfered with signing in, nor does it make any difference one way or the other if I delete it.

For sign in issues, I suspect the cookies to watch are the "jive.user.loggedin" one, which should be set to "true" if you are, & possibly the "JSESSIONID" one, which should be unique for each sign in.

This 'invalid cookie' happened to me yesterday and again today. I found the offending cookie yesterday but it was back today. I was beginning to take things personally - nice to know there's company.

Message was edited by: buz

If by "offending cookie" you mean the myacinfo one, if not already present that cookie is set with a value of "INVALID" every time you visit ASC. It does not interfere with sign in or produce an error, at least on any of my Macs.

Honestly I'm unsure which cookie was the 'offending' one - I deleted any discussion related cookies, there were 5 or 6 of them. Both yesterday and today it appeared to be the only way for me to access the forums. Next time I'll delete them one at a time to see which is the problem.

All I can tell you is what I have observed on three different Macs, all running 10.6.7 & Safari 5.0.5. If the myacinfo cookie isn't set, as soon as I visit discussions.apple.com, even before signing on it is set with a value of "INVALID," along with a sessions ID cookie, among others. When I close the site, the sessions ID cookie is removed, but not the myacinfo one, which remains.

As much as I hate it when people pile on with the "Me too" posts, I have to say "ME TOO!!!" with regard to this issue.

I didn't bother to determine which cookie was the culprit, I just trashed all discussions.apple.com cookies.

Funny thing, no ill effect and immediate access to ASC as a logged in user.

Go figure.......

Most of my problems have been with 10.5.8. I'm not sure if I've had andy problems with my laptop which runs 10.6.7. I don't think I have if I'm wrong it has been very few. hope this helps.

Grant Bennet-Alder wrote:

buz-

We are trying to build a "Failure Dictionary" of what Macs and what Mac OS has this problem.

What Mac are you using and what Mac OS version and what Browser and version?

I experienced the issue on my MDD (PPC G4) using 10.5.8