Macbook Pro 2010 Crashes with a black screen when under heavy graphical load.

Question

Level 1

0 points

Macbook Pro 2010 Crashes with a black screen when under heavy graphical load.

It loops any sounds that were playing and all keys are unresponsive. Only way to stop is a hard restart. I have already tried repairing permissions both with the Disk Utility under OSX AND with the installer CD. I noticed that this also happens in safe mode. This occurs in applications such as Starcraft II, Microsoft Powerpoint, and Half Life 2. I am a college student and unable to gain acces to an Apple Store so I was wondering if anyone had any suggestions. I have boot camp installed (I have read that having boot camp on another partition may cause this problem). Yes the error occurs when under the OSX environment, I have the most up to date software updates. Here is an error code produced after my hard restart (if it helps):

Interval Since Last Panic Report: 397887 sec

Panics Since Last Report: 1

Anonymous UUID: C720018D-ED30-41E2-B39A-CEAAB6847A2A

Fri May 20 19:31:07 2011

panic(cpu 0 caller 0xa7cc8f): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0x0a2910de 0x00100000 0x00000000, BAR0 0xc0000000 0xa617b000 0x0a5480a2, D0, P3/4

Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)

0xb9a2b888 : 0x21b510 (0x5d9514 0xb9a2b8bc 0x223978 0x0)

0xb9a2b8d8 : 0xa7cc8f (0xc9223c 0xd02840 0xca13cc 0x0)

0xb9a2b978 : 0xb975d3 (0xdc95404 0xe7a3004 0x100 0xb9a2ba48)

0xb9a2b9c8 : 0xb8e5cc (0xe7a3004 0x100 0xb9a2b9f8 0xa6c76c)

0xb9a2b9f8 : 0x176e965 (0xe7a3004 0x100 0x438004ee 0x2b0a6c)

0xb9a2bb38 : 0xbb6250 (0xe7a3004 0xe7a4004 0x0 0x0)

0xb9a2bb78 : 0xa85e23 (0xe7a3004 0xe7a4004 0x0 0x0)

0xb9a2bc18 : 0xa82502 (0x0 0x9 0x0 0x0)

0xb9a2bdc8 : 0xa843d1 (0x0 0x600d600d 0x702a 0xb9a2bdf8)

0xb9a2be98 : 0xa18582 (0xc1d00015 0xaa910001 0x20802040 0xb9a2bee0)

0xb9a2bef8 : 0xdd84eb (0xe1de400 0xb9a2bf4c 0x0 0x7)

0xb9a2bf58 : 0xdd8696 (0xe1e2600 0xddfb54 0xb9a2bf78 0x2a358d)

0xb9a2bf78 : 0x22fd0d (0xe1e2600 0x0 0x0 0x6003)

0xb9a2bfc8 : 0x2a06dc (0x863ea0 0x0 0x10 0x12cff200)

Kernel Extensions in backtrace (with dependencies):

com.apple.driver.AGPM(100.12.19)@0xdd5000->0xddffff

dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x9e7000

dependency: com.apple.iokit.IONDRVSupport(2.2)@0xa09000

dependency: com.apple.iokit.IOPCIFamily(2.6)@0x908000

com.apple.nvidia.nv50hal(6.2.6)@0x1638000->0x1a4cfff

dependency: com.apple.NVDAResman(6.2.6)@0xa16000

com.apple.NVDAResman(6.2.6)@0xa16000->0xd03fff

dependency: com.apple.iokit.IOPCIFamily(2.6)@0x908000

dependency: com.apple.iokit.IONDRVSupport(2.2)@0xa09000

dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x9e7000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

10J869

Kernel version:

Darwin Kernel Version 10.7.0: Sat Jan 29 15:17:16 PST 2011; root:xnu-1504.9.37~1/RELEASE_I386

System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 34337500932014

unloaded kexts:

com.apple.filesystems.cd9660 1.4.1 (addr 0xb9c71000, size 0x36864) - last unloaded 20423702674692

loaded kexts:

com.google.filesystems.fusefs 2.0.3 - last loaded 20349428727563

com.vmware.kext.vmnet 3.1.2

com.vmware.kext.vmioplug 3.1.2

com.vmware.kext.vmci 3.1.2

com.vmware.kext.vmx86 3.1.2

com.sophos.kext.sav 7.2.0

com.Logitech.Unifying.HID Driver 1.2.0

com.Logitech.Control Center.HID Driver 3.3.0

com.apple.filesystems.msdosfs 1.6.3

com.apple.driver.AppleHWSensor 1.9.3d0

com.apple.filesystems.autofs 2.1.0

com.apple.driver.AGPM 100.12.19

com.apple.driver.AppleMikeyHIDDriver 1.2.0

com.apple.driver.AppleHDA 1.9.9f12

com.apple.driver.AppleUpstreamUserClient 3.5.4

com.apple.driver.AppleMCCSControl 1.0.17

com.apple.driver.AppleMikeyDriver 1.9.9f12

com.apple.driver.AudioAUUC 1.54

com.apple.driver.AppleIntelHDGraphics 6.2.6

com.apple.driver.AppleIntelHDGraphicsFB 6.2.6

com.apple.driver.SMCMotionSensor 3.0.0d4

com.apple.kext.AppleSMCLMU 1.5.0d3

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.iokit.CHUDUtils 364

com.apple.iokit.CHUDProf 364

com.apple.driver.AudioIPCDriver 1.1.6

com.apple.driver.ACPI_SMC_PlatformPlugin 4.5.0d5

com.apple.GeForce 6.2.6

com.apple.driver.AppleGraphicsControl 2.8.68

com.apple.driver.AppleLPC 1.4.12

com.apple.filesystems.ntfs 3.4

com.apple.driver.AppleUSBTCButtons 200.3.2

com.apple.driver.AppleUSBCardReader 2.5.8

com.apple.driver.AppleUSBTCKeyboard 200.3.2

com.apple.driver.AppleIRController 303.8

com.apple.iokit.SCSITaskUserClient 2.6.5

com.apple.BootCache 31

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.iokit.IOAHCIBlockStorage 1.6.3

com.apple.driver.AppleUSBHub 4.1.7

com.apple.driver.AppleFWOHCI 4.7.1

com.apple.iokit.AppleBCM5701Ethernet 2.3.9b6

com.apple.driver.AirPortBrcm43224 427.36.9

com.apple.driver.AppleAHCIPort 2.1.5

com.apple.driver.AppleEFINVRAM 1.4.0

com.apple.driver.AppleSmartBatteryManager 160.0.0

com.apple.driver.AppleUSBEHCI 4.1.8

com.apple.driver.AppleACPIButtons 1.3.5

com.apple.driver.AppleRTC 1.3.1

com.apple.driver.AppleHPET 1.5

com.apple.driver.AppleSMBIOS 1.6

com.apple.driver.AppleACPIEC 1.3.5

com.apple.driver.AppleAPIC 1.4

com.apple.driver.AppleIntelCPUPowerManagementClient 105.13.0

com.apple.security.sandbox 1

com.apple.security.quarantine 0

com.apple.nke.applicationfirewall 2.1.11

com.apple.driver.AppleIntelCPUPowerManagement 105.13.0

com.apple.driver.DspFuncLib 1.9.9f12

com.apple.driver.AppleProfileReadCounterAction 17

com.apple.driver.AppleProfileTimestampAction 10

com.apple.driver.AppleProfileThreadInfoAction 14

com.apple.driver.AppleProfileRegisterStateAction 10

com.apple.driver.AppleProfileKEventAction 10

com.apple.driver.AppleProfileCallstackAction 20

com.apple.driver.AppleSMBusController 1.0.8d0

com.apple.iokit.IOFireWireIP 2.0.3

com.apple.iokit.IOSurface 74.2

com.apple.iokit.IOBluetoothSerialManager 2.4.0f1

com.apple.iokit.IOSerialFamily 10.0.3

com.apple.iokit.CHUDKernLib 364

com.apple.iokit.IOAudioFamily 1.8.0fc1

com.apple.kext.OSvKernDSPLib 1.3

com.apple.driver.AppleHDAController 1.9.9f12

com.apple.iokit.IOHDAFamily 1.9.9f12

com.apple.iokit.AppleProfileFamily 41.4

com.apple.driver.AppleSMC 3.1.0d3

com.apple.driver.IOPlatformPluginFamily 4.5.0d5

com.apple.driver.AppleSMBusPCI 1.0.8d0

com.apple.nvidia.nv50hal 6.2.6

com.apple.NVDAResman 6.2.6

com.apple.iokit.IONDRVSupport 2.2

com.apple.iokit.IOGraphicsFamily 2.2

com.apple.driver.BroadcomUSBBluetoothHCIController 2.4.0f1

com.apple.driver.AppleUSBBluetoothHCIController 2.4.0f1

com.apple.iokit.IOBluetoothFamily 2.4.0f1

com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5

com.apple.iokit.IOUSBMassStorageClass 2.6.5

com.apple.driver.AppleUSBMultitouch 206.6

com.apple.iokit.IOUSBHIDDriver 4.1.5

com.apple.driver.AppleUSBMergeNub 4.1.8

com.apple.driver.AppleUSBComposite 3.9.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5

com.apple.iokit.IOBDStorageFamily 1.6

com.apple.iokit.IODVDStorageFamily 1.6

com.apple.iokit.IOCDStorageFamily 1.6

com.apple.driver.XsanFilter 402.1

com.apple.iokit.IOAHCISerialATAPI 1.2.5

com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5

com.apple.iokit.IOUSBUserClient 4.1.5

com.apple.iokit.IOFireWireFamily 4.2.6

com.apple.iokit.IO80211Family 314.1.1

com.apple.iokit.IONetworkingFamily 1.10

com.apple.iokit.IOAHCIFamily 2.0.4

com.apple.iokit.IOUSBFamily 4.1.8

com.apple.driver.AppleEFIRuntime 1.4.0

com.apple.iokit.IOHIDFamily 1.6.5

com.apple.iokit.IOSMBusFamily 1.1

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 6

com.apple.driver.DiskImages 289

com.apple.iokit.IOStorageFamily 1.6.2

com.apple.driver.AppleACPIPlatform 1.3.5

com.apple.iokit.IOPCIFamily 2.6

com.apple.iokit.IOACPIFamily 1.3.0

Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f16

Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB

Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

Memory Module: global_name

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.36.9)

Bluetooth: Version 2.4.0f1, 2 service, 12 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: TOSHIBA MK5055GSXF, 465.76 GB

Serial ATA Device: MATSHITADVD-R UJ-898

USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000

USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0xfd130000

USB Device: My Passport 071A, 0x1058 (Western Digital Technologies, Inc.), 0x071a, 0xfd134000

USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52b, 0xfd133000

USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000

USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000

USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000

USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000

USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0xfa120000

USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000

USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000

Macbook Pro 15in. i7, Mac OS X (10.6.6)

Posted on May 20, 2011 8:01 PM

Reply

Answer 1

Best reply

Mac-Medic

Level 6

17,301 points

May 20, 2011 9:36 PM in response to ForceXXV

Try running your hardware tester once.

17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

Reply

Answer 2

ForceXXV Author

Level 1

0 points

May 22, 2011 7:43 PM in response to Mac-Medic

Hey Mac Medic:

I ran the hardware tester (and clicked the extensive testing box) and it did not find anything. I know that this problem is easily reproduceable via Powerpoint or playing a video game on my Mac. Does anyone else have any other suggestions?

Thanks!

Reply

Answer 3

Mac-Medic

Level 6

17,301 points

May 22, 2011 8:45 PM in response to ForceXXV

OK, if you can still get it to do it in Safe Mode with extensions turned off, you may have an issue with the graphics circuit acting up. Your logic board would need to be replaced in that case. Are you under warranty yet?

17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

Reply

Answer 4

ForceXXV Author

Level 1

0 points

May 26, 2011 1:58 AM in response to Mac-Medic

I have had this happen IN SAFE MODE, if anything, I would say it is becoming worse and worse as time goes on. Sometimes I might SIMPLY have my Itunes visualizer (or even a screensaver) going and BOOM the screen goes black and the LAST sound that occured goes into a loop with the entire computer becoming unresponsive. I am under warranty for another couple of months; however, as a college student, there is no Apple Store nearby. I will take my Mac to the Apple Store ASAP, I hope that they can fix this problem soon!

Reply

Answer 5

dachtler

Level 1

0 points

May 27, 2011 11:07 AM in response to ForceXXV

I'm having this exact same problem, and it's driving me crazy. I've had many things trigger the error, but the most common are using PPT 2011 for Mac, PPT 2010 for Windows in a Win7 VM under Parallels 6, and plugging in an external monitor (doesn't matter what kind of monitor it is). I've run the Apple Hardware Test in extended mode, and no errors were found. I need to schedule a Genius Bar appointment to have this looked at.

Reply

Answer 6

Aug 5, 2011 2:16 PM in response to ForceXXV

Same problem here...have tried everything I can think of. Will take it to the store.

It happens randomly, no pattern that I can recognize. It just goes black! and it is still running. If watching a video, a sample of the sound will loop endlessly while in blackout. No way to bring it back other than force shut down.

Reply

Answer 7

Aug 11, 2011 6:21 PM in response to ForceXXV

I'm having the exact same issue and have tried EVERYTHING. I've run a hardware test, checked and repair permissions, run the disk utility for everything imaginable. I've also erased and installed everything again to see if that would have an effect, it then ran well for maybe half of a day and began to crash again a couple hours later.

Have any of you actually gone into the store and had them look at it? I'm wondering how much trouble they give you and if they were actually able to fix it. I'm still under warranty and I need to go in for an appointment within the next few days before my classes start again for fall. Thanks!

Reply

Answer 8

Aug 18, 2011 2:35 PM in response to oh_missmae

See this thread: https://discussions.apple.com/thread/3114550?answerId=15965112022#15965112022

Reply

Answer 9

fndtomas

Level 1

0 points

Jul 29, 2012 7:14 AM in response to oh_missmae

Hi everyone,

I'm also suffering with this problem. and after Mountain Lion intallation it came back again ... I was just thinking about why the **** I decided to install it. I can just not work.

If it seems to be a problem with MB mid 2010 sold in Germany. I bought mine in Frankfurt am Main.

it seems that quite a lot people affected by this.... I propose to solve it in a German Way:

Lets meet everybody in front of a Apple Store to a protest ! We can go everybody in a specific day/time. We need to be united. They must to do something collectively.

Please, if you want to attend the event send a replay

Reply

Answer 10

Jul 29, 2012 7:20 AM in response to fndtomas

Hi,

had the same problem with my 17" MBP. Bought it in FFM, too.

I went to Mac Support Partner Comspot in Darmstadt (Mr. Ritter). He cared about my problem and changed my Logic Board. This fixed my problem 🙂

Greetz,

Wolfgang

Reply

Answer 11

fndtomas

Level 1

0 points

Jul 29, 2012 7:29 AM in response to WolfgangAndreas

Oh, thanks for your really fast replay, Wolfgang !

I'm going this week at the same place to try to fix the problem.

If anyone else is facing the same problem just contact me. We schedule appointments with the support and we go there together.

Tomas

Reply