12 Replies Latest reply: Jul 20, 2011 4:38 PM by jd07utes
jd07utes Level 1 (0 points)

I am at my wits end!  My I tunes will usually load but if it opens in my library and I try to access the Itunes store it always crashes with the "Itunes Has Stopped Working" error message.  "Windows is checking for a solution" follows but nothing is ever found.


I've tried completely removing Itunes and reinstalling. I've tried updating all drivers including the one for my ATI video card. I've scanned for viruses and maleware.  I even downgraded from Itunes 10 to Itunes 9 which seemed to work for about a day.


I've also done the sfc /scannow which showed some file issues but none that looked to be a problem.  One thing....my Gateway PC came preloaded with Windows Vista and I do not have an installation disk.


When I check the details on the crash this is the info that I get:


I've tried just about everything I could find I still keep having this problem.  Usually Itunes will start but if I click on a song in my library or try to go to the Itunes store it will crash.  Here is the info I get about the crash:


Problem signature

Problem Event Name:    APPCRASH

Application Name:    iTunes.exe

Application Version:

Application Timestamp:    4d756476

Fault Module Name:    ntdll.dll

Fault Module Version:    6.0.6002.18327

Fault Module Timestamp:    4cb7341c

Exception Code:    c0000005

Exception Offset:    00030226

OS Version:    6.0.6002.

Locale ID:    1033

Additional Information 1:    fd00

Additional Information 2:    ea6f5fe8924aaa756324d57f87834160

Additional Information 3:    fd00

Additional Information 4:    ea6f5fe8924aaa756324d57f87834160


Does anybody have any ideas or hints?  Would upgrading to Windows 7 potentially fix this problem?



Windows Vista