Can't remove firmware password

Question

Level 1

6 points

Can't remove firmware password

Hi Guys,

I have big time trouble with my first MacBook Pro(2011 i7 2.2ghz 8gb ram 6750m), i can't remove the firmware password(i need to boot up Apple Hardware Test because of problems with my HDD). I booted the Snow Leopard disc that came with my MacBook and opened the firmware password utility and pressed remove password but i doesn't remove it. PLEASE help me, i already have an broken screen(out of the factory is getting fixed soon) and it keeps hanging every day 4 times:(

So please tell me how i can i remove the password.

Greetings,

TNAJanssen

MacBook Pro, Mac OS X (10.6.7)

Posted on May 21, 2011 12:05 PM

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Answer 1

CMCSK

Level 6

11,452 points

May 21, 2011 12:53 PM in response to TNAJanssen

According to http://support.apple.com/kb/TS3554

"Only Apple retail stores or Apple Authorized Service Providers can unlock a MacBook Air (Late 2010), MacBook Pro (Early 2011), or iMac (Mid 2011) computer protected by a firmware password.

If you cannot remember the firmware password for your MacBook Air, schedule a service appointment with either an Apple Retail Store or an Apple Authorized Service Provider. If you plan to visit an Apple Retail store please make a reservation at the Genius Bar using http://www.apple.com/retail/geniusbar/ (available in some countries only)."

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Answer 2

TNAJanssen Author

Level 1

6 points

May 21, 2011 4:19 PM in response to CMCSK

i didn't lost it.. i still know the password but can't remove it, when i do remove it... it keeps coming back right away... even if i change the password it stays the same..

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Answer 3

May 21, 2011 5:39 PM in response to TNAJanssen

Maybe someone here can comment whether this information would be of help to the OP.

Firmware Password

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Answer 4

CMCSK

Level 6

11,452 points

May 21, 2011 6:38 PM in response to TNAJanssen

TNAJanssen wrote:

i didn't lost it.. i still know the password but can't remove it, when i do remove it... it keeps coming back right away... even if i change the password it stays the same..

I realize you didn't lose it. I was only notifying you of what the article stated - 1st paragraph.

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Answer 5

TNAJanssen Author

Level 1

6 points

May 22, 2011 3:43 AM in response to CMCSK

alright, i made a short movie of what happens. http://www.youtube.com/watch?v=xS1kNXshBnU&feature=youtube_gdata_player

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Answer 6

CMCSK

Level 6

11,452 points

May 22, 2011 2:13 PM in response to TNAJanssen

I noticed you didn't click the "change password" button. See if you can change & then unlock the new password. If that does not work, just take your computer to an Apple Store to unlock.

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Answer 7

TNAJanssen Author

Level 1

6 points

May 22, 2011 11:02 PM in response to CMCSK

I did already tried that but didn't change the password! I will take it to an store ASAP(no apple stores yet in the netherlands:( )

thanks for helping.

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Answer 8

Jun 23, 2011 12:41 PM in response to TNAJanssen

I can confirm the same issue on my 2011 Macbook Pro 17'. I tried it at least 10 times with a lot of reboots. Finally worked but I have no idea why.

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Answer 9

Jan 26, 2012 12:31 PM in response to TNAJanssen

you need to use a Lion Disk to be able to remove the firmware password on the new macbook pro 2011 models. the snow leopard disc is made for the old firmware.

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