5 Replies Latest reply: May 23, 2011 1:48 PM by Ralph Johns (UK)
Connie Hawkins42 Level 1 Level 1 (15 points)

Got the instructions for "Configuring iChat for Google Talk" from Google at:

http://www.google.com/support/talk/bin/answer.py?answer=24076

 

But after adding my Gmail info. I keep getting this error message:

 

iChat can't communicate with the Jabber account "xxx.yyy@gmail.com"

 

Anybody out there come across this and solved this sucker?

 

THANKS


MacBook Pro, Mac OS X (10.6.4)
  • Bubbelz Level 1 Level 1 (15 points)

    https://discussions.apple.com/message/2135957#2135957

     

    This discussion shows that we're not the only ones and that Google has a crap service which either can't connect or drops way too often.

     

    Edit: Lol I found out that Google wasn't the problem in my case. My problem was that I secured my Google account with every possible security option, so I first had to go to 2-step security and authorize iChat. If you use 2-step as well, make sure you login with that password.

  • Ralph Johns (UK) Level 9 Level 9 (69,150 points)

    Hi,

     

    You have entered the account info as a Jabber Name and not chosen the Google option

     

    With iChat Open go to the iChat Menu > Preferences > Accounts

    Click on the Plus Button at the bottom of the List.

    In the top item in the new pane Choose GoogleTalk.

    Add your ID exactly as it appears when you Log in to the Web Mail page at Google  (Mail seems to except either ending, @google.com or @gmail.com but the Google Talk server does not)

     

    Enter in the password

    Click the Done button

     

    You should now have  Buddy List that Logs On

    In the Account list in iChat you will now have at least three Accounts Listed (the faulty one, the new one and Bonjour)

     

    If you then check the Server Setting tab/button on both the "google" accounts you will find the new one says the server in talk.google.com

    The other will use the last part of your ID  (in your case you entered a name/ID ending @gmail.com).

     

    The reason for your confusion is that those Google Instructions are for iChat 3

    You have "Missed" the bit about changing the Server Name in the Server Setting tab to talk.google.com as in fact you can add it as a Jabber account and then change the server name the same way.

     

    You could change the server info in the "old" account or you can highlight it the list then press the minus button to Delete it.

     

    One other thing.

    It is important that Talk is Enabled in your everyday Google Account Setting (Not the mail ones).
    This does add the Chat option to the Mail Web page and of course allows iChat to use the GoogleTalk servers.

     

    I have several Jabber Accounts including Google as well as several AIM valid Logins.

    I don't find the Google servers go Off line or drop connections any more (Nowadays) than the AIM ones or other Jabber servers.

     


    9:21 PM      Monday; May 23, 2011


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb( 10.6.7)
     Mac OS X (10.6.7),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

     

    Message was edited by: Ralph Johns (UK)

  • Ralph Johns (UK) Level 9 Level 9 (69,150 points)

    Hi Bubbelz,

     

    I am glad to see someone using the Search facility.

     

    I am not so sure about linking to a 5 year old thread though.

    Admittedly it does refer to iChat 3 (in OS 10.4.x) and the then new Google Instructions.

     

    It would be useful if Google did post newer instructions but Connie does clearly state she is on 10.6.4

     

    The realistic thing about that thread is it provides a Snapshot of that moment in time.

     


    9:31 PM      Monday; May 23, 2011


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb( 10.6.7)
     Mac OS X (10.6.7),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Connie Hawkins42 Level 1 Level 1 (15 points)

    Swear to god, I did all that, multiple times yesterday... Today it worked. We'll see how long it lasts.  THANKS&BEST

  • Ralph Johns (UK) Level 9 Level 9 (69,150 points)

    Thanks for the points.

     


    9:48 PM      Monday; May 23, 2011


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb( 10.6.7)
     Mac OS X (10.6.7),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously