5 Replies Latest reply: May 23, 2011 3:44 AM by Lawrence Finch
j1mmer Level 1 Level 1

Hi all,


I bought a brand new unlocked Apple iphone 4 32gb on Friday, connected it to my laptop and iTunes etc and all was fine.

It installed the latest version available but for the past 3 days it has spent 2/3rd's of its life crashing.


It crashing unexpectedly if I maybe am watching a video I recorded, or load a app, or am writing a text message, the screen goes black expect for the apple.


I can say I have never owned an apple product that has been sooooo unreliable and we own everything Apple, from a mac book pro, to a mac mini, to ipods, to ipads, to macbook pro's


Has anyone else had this and how do we stop it doing it - it is getting soooooo annoying.

  • tonefox Level 6 Level 6

    Per the User Guide:

    If something isn’t working right, try restarting iPhone, force quitting an app, or

    resetting iPhone.

    Restart iPhone: Press and hold the On/Off Sleep/Wake button until the red slider

    appears. Slide your finger across the slider to turn off iPhone. To turn iPhone back on,

    press and hold the On/Off Sleep/Wake button until the Apple logo appears.

    If you can’t turn off iPhone or if the problem continues, you may need to reset iPhone.

    A reset should be done only if turning iPhone off and on doesn’t resolve the problem.

    Force quit an app: Press and hold the On/Off Sleep/Wake button for a few seconds

    until a red slider appears, then press and hold the Home button until the app quits.

    You can also remove an app from the recents list to force it to quit. See “Opening and

    Switching Apps” on page 29.

    Reset iPhone: Press and hold the On/Off Sleep/Wake button and the Home button at

    the same time for at least ten seconds, until the Apple logo appears.


    I have owned Apple gear since early 1984, and have not yet met a problem not easily solved. The essential thing is to keep breathing, not panic, and not rant. 

  • j1mmer Level 1 Level 1



    Thanks for your reply, done all of those above and it still crashed unexpectedly, we have always owned Apple everything since about 2000 and never had a problem hence why I did not worry about buying a brand new one but this is getting silly, luckily I have got my OH who is a wizz with Apple so always sorts it out until it crashed next time!

  • Lawrence Finch Level 8 Level 8
    Mac OS X

    It is not a common problem (it has never happened to me in almost 4 years). Assuming it is not jailbroken, first try Reset All Settings ((Settings/General/Reset). If the problem persists Erase all content and settings, then restore with iTunes as a new phone (do not reload your backup).

  • j1mmer Level 1 Level 1

    thanks we know this is a very rare problem and have now checked the box, the IMEI number on the phone does not match that of the box that was sold to us as brand new.


    Does Apple keep a log of all IMEI number phones that have been faulty and need replacing?


    I am now trying to return this phone as faulty to the seller who is not wanting to take it back

  • Lawrence Finch Level 8 Level 8
    Mac OS X

    Apple has a log of all iPhones and their history, but I don't know if they can reveal it to you due to privacy laws. You should have a claim against the seller, however.