11 Replies Latest reply: Jul 13, 2011 1:14 PM by Ingo2711
bokkie19 Level 1 (0 points)

Hi everyone,


I've recently downloaded the most recent update for the iPhone 3GS and tried to install it today. Every time I try to update the phone, the message "The iPhone "Sian's iPhone" could not be updated. This device isn't eligible for the requested build" appears. (See below)


Screen shot 2011-05-23 at 19.53.09.png


My iPhone isn't jailbroken, my iTunes software is up-to-date (10.2.2) and my laptop's software is up-to-date (Mac OS X 10.6.7).


I've never had this problem before... Sometimes when I plug my phone into the wall or in the laptop it says "Charging is not supported with this accessory" even though I'm using genuine Apple accessories, etc. I'm not sure if this helps you determine the issue.


Thanks in advance to anyone who can help me update my iPhone!

iPhone 3GS, iOS 4.3.2