itunes is up to date
We'd better doublecheck that, tracy. There's two versions of 10.2.2.x out there: 10.2.2.12 and 10.2.2.14.
If you're on a PC, launch iTunes and go "Help > About iTunes". If 10.2.2.12 scrolls up from the bottom of the screen, we'd better try updating you to 10.2.2.14.
You probably won't get it from Apple Software update if you already have a 10.2.2.12 installed. You'd need to get it from the Apple download site:
If you were back at 10.2.2.12, and you update to 10.2.2.14, does that get you past the 3194?
Replying to qanfud
however if that error code 6 requires something else please let me know.
Yeah, the 6 is often caused by something different. See the section on the 6 in the following document for the higher-percentage plays with that one:
Are any of you on Windows 7 64 bit SP1?
I was getting error code 6 on restore and eventually successfully restored using an XP machine.
I then did some searching and found that SP1 was causing all sorts of issues with syncing (sync freeze causing corrupt iPod followed by restore failure)
I have recently uninstalled SP1 and now syncing works. I cannot confirm whether the resotre also now works, as I haven't tried it after uninstalling SP1.
I have just done a 64-bit install. Not sure if anything below will help.
I trust that you loaded the 64-bit version of iTunes (otherwise you will have serious probelms). You can find it on the iTunes download site (hidden at the bottom). Make sure it is the latest release.
SP1 is pretty critical (for Microsoft reasons) so i would suggest that you re-apply. Make sure that you apply all Microsoft updates.
If you still have problems, you may want to consider installing Windows XP Mode (http://www.microsoft.com/windows/virtual-pc/download.aspx). You need to have installed Windows 7 Proifessional or higher for this to work. XP Mode allows you to run XP as a virtual machine under Windows 7. Check the site - its pretty self-explanatory.
Hope this helps.
Hi @rchangel - Thanks for the ideas...
Yes - it won't let you install the 32 bit version on a 64 bit machine.
I've had a cursory look at the SP1 release notes, and couldn't spot anything vital - what critical stuff do you know of in SP1?
I don't want to have to go through all the pain of setting up VM's, reinstalling iTunes, getting all my album art back in etc. (though I could, as I do have Win7 pro). I've also heard that running iTunes in Windows 7 compatibility mode might help. Can anyone confirm whether that actually works?
I think it's in Apple's gift to fix this issue, given that they say that they support Windows 7. So far I've had no feedback from a mail I sent to Apple, and the number of users reporting this problem keeps going up and up.
I want Apple to recognise that there is a problem, and then I want them to fix it.