10 Replies Latest reply: Nov 28, 2013 8:21 AM by rsoldpro
pgoodwin Level 1 Level 1 (130 points)

Using AT&T 3G network, Time Warner RoadRunner via Airport Express. I can download ok with both wifi and 3G running. But when I try to send, the msg just sits in th Outbox. IPhone 4 with latest OS. I'm using MS Entourage on my iMac as POP server.  I can access mail fine on the phone. Everything works except the Send hangs in the Outbox until I turn WiFi on the phone to OFF. A hung message will send moments after turning the wifi off

  • GZukes Level 4 Level 4 (1,565 points)

    What is your RoadRunner SMTP server set to?  Try using mobile-smtp.roadrunner.com, set to use your RR email address and password as authentication, Use SSL OFF, Server Port 597.

  • pgoodwin Level 1 Level 1 (130 points)

    Thanks. I'll take a look when I get home today

  • pgoodwin Level 1 Level 1 (130 points)

    When I used  mobile-smtp.roadrunner.com   it failed to send. It put the message in the Outbox and said the sender address xxxxxxx@cinci.rr.com was rejected by the server.

     

    I think that's because my roadrunner email is on the cinci.rr.com server and not the roadrunner.com server

     

    I had it set up:

    mobile-smtp.roadrunner.com

    SSL off

    Authentication: Password checked

    server port 587        <-----note it wouldn't accept 597 here. The 587 port is there in all mail servers once they verify

     

     

    In order for my mail to work with AT&T's network, I had to make their server the Primary:

    Primary Server: cwmx.com

    SSL off

    Server Port 25

    Authentication" Password checked

     

    I've tried all these below as Secondary servers

     

    smtp-server.cinci.rr.com

    SSL off

    Authentication: Password checked

    server port 587

     

    smtp-server.roadrunner.com

    SSL off

    Authentication: Password checked

    server port 587

     

    mobile-smtp.roadrunner.com

    SSL off

    Authentication: Password checked

    server port 587

  • GZukes Level 4 Level 4 (1,565 points)

    Port 597 was a typo.  It should be 587.

     

    My mail account is also on the cinci.rr.com server and my incoming mail server is set to pop-server.cinci.rr.com, but my SMTP server is set to mobile-smtp.roadrunner.com. My user name is set to xxxxxxx@cinci.rr.com. My password is my email password for my roadrunner account.

     

    I suggest you re-enter your password and try again using mobile-smtp.roadrunner.com as the SMTP server.  If you still can't send, you should contact RoadRunner tech support for help.

     

    One very long shot is to put smtp-server.cinci.rr.com:587 as the SMTP server.

  • pgoodwin Level 1 Level 1 (130 points)

    boy - I've tried this every which way and nothing will let me send with other than 3G with the AT&T server as prime.

     

    When it wasn't prime, I couldn't send with AT&T but I could with the smtp-server.roadrunner.com

     

     

    AT&T was very helpful in getting the 3G to work, and they stated that roadrunner was one of the hardest ISPs to get set up and working. Very sharp gal helped me, but when we ended the call, we had not checked whether I could send with Wifi on.

  • pgoodwin Level 1 Level 1 (130 points)

    Is yours set up with the Wifi smtp server as the "Prime" or as an "Other" Outgoing Mail server?

  • GZukes Level 4 Level 4 (1,565 points)

    The RoadRunner SMTP server is set as the prime.  Try turning ON the AT&amp;T SMTP Server as an Other SMTP Server, with the mobile RoadRunner server as the prime.

  • pgoodwin Level 1 Level 1 (130 points)

    thanks for the help.. I stumbled onto the fix. Here's how I finally got it to work.

     

    I turned the Primary Outgoing server (which was the AT&T) to OFF

     

    I entered the cwmx.com AT&T server in as an "Other" server and turned it ON. I used no User Namer or Password, set to Server Port 25

     

    I also entered smtp-server.cinci.rr.com as an "Other" server and turned it ON. I used no User Namer or Password, Set to Server Port 587

     

     

    both of these are using Password authentification (which ironically the server doesn't support, but if you just hit OK when the error message comes up and save the configuration, it works)

     

    It will send & receive on either 3G or Wifi or with both of them turned ON.

  • pgoodwin Level 1 Level 1 (130 points)

    I fixed a typo above -the port number was 387 - changed to 587

  • rsoldpro Level 1 Level 1 (0 points)

    Thank you for this solution. It's been bugging me for a long time now and now it's fixed - almost...

     

    By doing this, it always skips the wifi and uses your cellular data plan to send mail. Does anyone know if there is a way to have it actually use the wifi to send mail? You can verify that it is using the cellular data account by turning cellar data off. When you do this, it can't send mail anymore.