macBook chemical smell, what should i do?

Question

Level 1

0 points

macBook chemical smell, what should i do?

Hello, i have trouble finding apple support for my problem. I already brought my macbook 2 times to the place where i bought it. Each time the technical support says they cannot smell anything. Even though each time i open up the macBook Pro a distinct checmical cmell appears. I did not used the macBook much after i bought it and the last weeks i stopped using it entirly. Now each time i open it i shut it back. I still got warranty and without further apple attention i see no other way then to hire a lawyer and get a costly laboratory to affirm the checmical and analyze it contents.

Because i cannot reach apple via email and my apple store is ignoring the problem, i choosen this forum now in hope that i somehow get some attention.

Please refund me or get me a MacBook Pro without distinct chemical smell and im satisifed, Thank You!

MacBook Pro, Mac OS X (10.6.7)

Posted on May 24, 2011 9:04 AM

Reply

Answer 1

eww

Level 9

53,052 points

May 24, 2011 9:26 AM in response to macR2D2

No one here can get you another MBP or a refund. We're all just other Mac users. Talk to Apple Customer Relations at 1-800-767-2775 if you're in the USA. If not, call AppleCare.

That said, I've never seen a single other complaint like yours in these forums, so I'm not surprised that you're having a hard time getting anyone to take it seriously.

Reply

Answer 2

macR2D2 Author

Level 1

0 points

May 24, 2011 10:14 AM in response to eww

If you type "smell" into the search you come up with several related topics

https://discussions.apple.com/search.jspa?peopleEnabled=true&userID=&containerTy pe=&container=&spotlight=true&q=smell

This also has been a confirmed problem, which you can find via a google search. Though im not willing to call a costly hotline.

Reply

Answer 3

eww

Level 9

53,052 points

May 24, 2011 10:47 AM in response to macR2D2

The "costly hotline" I linked above costs nothing to call, nor does AppleCare cost anything to call if your machine is still under warranty.

If you aren't willing to take the next step toward resolving your problem, don't expect it to be resolved.

Reply

Answer 4

macR2D2 Author

Level 1

0 points

May 24, 2011 12:17 PM in response to eww

The telephone call is only free when you dial the number during the first 90 days after you bought(at least in germany). Anyway as i think this needs some broader attention i will getting a lawyer and professionel opinion.

Reply

Answer 5

eww

Level 9

53,052 points

May 24, 2011 7:29 PM in response to macR2D2

Well, good luck to you. If you can find a lawyer whose services will cost less than a call to AppleCare, congratulations.

Reply

Answer 6

vip808

Level 1

0 points

Jul 26, 2011 11:27 AM in response to macR2D2

I too just bought a 17" MacBook pro and it gives off an odor that smells like an electrical short. the machine is not really hot and I don't see any fraying of the power cables. I thought it was just because it was new till I stumbled on to your post. Should I concerned? I'm still transferring everything to my new laptop and testing if my ole programs are compatible with lion.

Reply

Answer 7

Name22

Level 1

0 points

Nov 14, 2011 7:49 PM in response to macR2D2

Hello macR2D2 I just bought the newest model of the MacBook pro about a week ago, and like yourself I am having the same problem with my computer. The smell of the computer does have that bad smell and I can even smell it when I am away from my computer. I will be soon returning my computer as I fortunately bought warranty for it and I will defiantly file a complaint about the issue now that I know that this is actually a concern to other people.

Reply